Mercury Racing complaint thread poofed?
 

Did the original poster get satisfaction and remove the post, or did some sensitive feathers get ruffled?...:confused:

It says the thread was deleted by the started of it I only got through the 1st few pages. moral of the thread mercury racing support seems to suck. No personal bad experience just what most people were saying

Sounded a lot like a info commercial.

They control OSO too ? Perhaps it's time to jump ship to a more SERIOUS site

Hopefully the original poster deleted it because someone stepped up to the plate and solved his problem. If so, good for everyone.

okjim

Sounded a lot like a info commercial.http://price.womenobey.com/10.jpg

after all that *****ing the least the OP could have done was explain why he deleted it.

X 2
Like to know what happened myself, did Mercury Racing step up? Will he be at Michigan City Race for double points race? Was there other factors for the removal? Just wondering.

Seemed like everyone pretty much had the same opinion.

I found it very interesting that he was denied a credit account with Mercury. I bet the other side of the story was even more colorful than his side.

sounded like he missed the double points race from last weekend according to his post that why he was so pizzed.

MIchigan City 2x points is this weekend.

Erik Christainsen from mercury called me and wanted to work out a solution, he also apologized for the two employees so i agreed to take down the post. We will not make it to Michigan city this weekend. The parts are scheduled to arrive today so it just a little to close to get everyone there. its very disappointing but we will set up the boat to make new york and clearwater. I appreciate the support of every one here and the power of OSO is pretty amazing.

i never asked for credit with mercury. i pay in full with cash or check. my problem was mainly with the two employees who jacked with me thinking i was someone they could disrespect and get away with it.

Good to see and here some action!! Support the people who pay the bills!!

Glad that you got your issue resolved, however it's a shame that some one have to go to drastic measure, IE: OSO post, to get Merc to react. I would have kept the thread, close it when you satisfied, but it would help others to get better service from Merc. It would be a good reminder for Merc, that customer service is so important. So Vip... glad you got what you wanted, but at the end of the day you didn't help any Merc customers, but yourself. And that's fine.

well i didnt see the point in leaving it up and compaining about not making a race after merc took the steps to repair the relationship. i spoke in detail with Erik about the problems ive experienced with mercury and he agreed to work with his employees to resolve those issues. i really felt he wanted to make an effort to improve mercury racing. i also didnt feel a negative post would have helped any one in the long run and im still dont have the parts so i dont feel ive been fully satisfied either. i will stay vocal about all my experiences in this sport and this issue is not completely dead.

I don't believe this 1-2 day thread was drastic measures in the least. I also believe this was a help to any and all old and future Merc customers. It was great to hear that Merc Racing stepped up and solved his problem. I have always felt that I'll repower with Merc crate motors when the time comes and I was very happy to hear of the rather quck attention to this matter, AND the powerful effect a thread on OSO can have. Long live the Texas Outlaw Challenge!!

Andy

looks like they read OSO.....

I have always had great luck dealing with Erik.....cant say that I have any dealings with the employees in question however

Glad it's all worked out, unfortunate that it came to this & Viper missed an important event.

I never read anything having to do with anything about credit

the only thing I read was that he was denied being classified as a race team even though he races and there was no mention of credit having anything to do with that

and as of now it sounds like the other side of the story is that Mercury Racing has some employees that think they are really cool because they work for Mercury Racing so they can play games and deny customers parts in a timely fashion and proper service for no good reason and as of now their boss seemed to get wind of that through this site and was very eager to contact the OP of the first thread and straighten things out with the OP and straighten out his employees

It's amazing what Multimedia can do, the internet is an serious tool. I'm Glad you were able to finally get to someone who wanted to help, too bad it took a negative thread on the web in order to be heard. I honestly know I'll never buy from them knowing what you and others have gone through. Thank you for wanted to voice what had happend, the OSO community has taken notice. Wish you the best in future endeavors and good luck with the rest of the racing season. Stay safe.

you have to have a racer account with them which is not much different than a credit account even if you pay on delivery. Rick Macky has been with Mercury a long time and he was a little pr**k back then and is apparently still one. mostly little man syndrome. a lot of the people that made Mercury Racing what it is are long gone now.

WTF Chris. Only 5 posts and your pitching SOS. Time to haul ass again.

Glad to see that Viperfitness 1, has resolved his complaint with Mercury Racing somewhat. It is a pity that he had to go through so much BS, especially when he is racing with their product. Even though Mercury Racing is going to send the parts, a racer has missed a double points race and as we all know, at the end of the year its is all about "POINTS". If viperfitness 1 is OK with the deal, I fully support his decision and wish him the best of luck for the remainder of the year.

It would be Nice if Erik would chime in here and tell everyone how he fixed/Is going to fix the problem! I'm sure ALOT of Merc Product is Consumed/Related to this website. It would Re-Gain the Faith of a lot of people to hear it from the Horses Mouth :) ( If there was some corrective Action)

Facts are facts & the truth was told . Merc is addressing the issue & that's good to hear for us all & to be fair they are doing what needs to be done it sounds like from the OP . As stated before by many , it's amazing what can happen if we stick together . Good to see it headed in the right direction

Gimme a break, Merc, and Merc Racing know they are pretty much the only show in town for the vast majority of Boat Owners and Builders... Until someone makes a SUCESSFUL run at the lower end of the market, they will continue to do pretty much whatever they want. (Volvo? yeah, right....) There are plenty of engine builders out there who cater to the guys who can spend HUGE money on BIG power engines and high dollar drives, but everyone else gets bent over. Amazing how a RACE team using Merc parts gets ignored until they raise a stink on a BBS like OSO. Merc could give a damn about 99% of it's customers. If you don't have huge resources and exposure, they could care less about the service you receive. That is a big part of why the marine industry is in the shape it is in. They will continue to funnel their resources to the 1% of customers who can afford a 1100, or 1350+, where the real, overpriced, profit is at, at the expense of everyone else. How difficult would it be for Merc to develop a 500HP black motor and a drive that would handle 750HP at a Bravo price? Not very, I'm sure they have the technology, but why would they? They can continue to rape everyone for the parts and labor on Bravos and Blue motors and laugh their way to the bank...

EDIT: Sorry, I'm sure a reply like this will get the entire thread deleted...

This is tricky (like defusing a bomb) there's a couple of good choices from that outhouse. FUNDY?

If his avatar was a dialysis machine, I would say Bobcat.

You speak the truth my friend , but we gotta start somewhere ... Lets see how this turns out . I wish Rik would hook up with an engine builder & show em how it should be done . I'm on your side bro

How is it all going to end up? Without any change. I applaud Rik, and Arneson, for providing a bulletproof drive for pretty much any application, with a reasonable price, but that still leaves the engine side of things. I can build a Bulletproof EFI 600HP engine for 25K, yet the Merc racing offerings are a minimum of TWICE that, with a weak Bravo standard or an overpriced 6 drive standard. That is total BS... As soon as the engine and drive offerings open up, so will the boating industry as a whole. It reminds me of the Motorcycle industry as a whole in the early 2000's. They charged whatever they wanted, because they could. Then the bottom fell out. There is plenty of room for a solid single engine or twin in the 24-30' range from a variety of manufacturers for $75-100K, but why would anyone build one when they can charge 300K+ for a 36' or bigger twin? Forget about exposing new owners to this wonderful sport, we can buy a friggen small bowrider,, or a giant twin powerboat, where are the big singles or twin SBC's in the 30 foot range for those of us who don't want to spend house money on a capable, yet quick, offshore powerboat?
'

Unfortunately I have millionaires taste on a paupers paycheck. For me to look at boats realistically they gotta be 10 or so years old. I will never go real fast because the equipment is expensive to get into and expensive to repair. I do most my own work and that alone is the only reason I can even own a boat.

Not looking for sympathy by any means just someone to challenge big bad merc with a reliable product who will stand behind it.

I wish I had an answer for ya as much as I agree with what your saying . I've been an excavator with my own business for almost 25 years & look what happened to the housing market with all the greed , lost my small business now I work for someone els . I'm a working man just like you & most of us & I'm not saying all the good boat company's shouldn't make money they deserve but your right on about the ridiculou$ prices on the power packages merc monopolized on & the bad reliability of the out drives is proven time and again & that's not bashing merc . Just stating a long standing fact . Perhaps you were right on your first post about the 1 or 2 % being the only ones left to afford the sport . I wonder if their going to miss us on the water when their the only ones left out there to roost the waves ?

This thread is starting to be about $$ when it's the service that was the issue. Whether or not a company is expensive is not the point, if it's too expensive have another engine builder build one, or go IMCO for drives, or Teague, Indy or whatever. At least there are choices. However, purchasing is just part of the equation, the other is the servicing of the product. Now if you're charged a premium price and get discount service then the problem is compounded. The OP was circle jerked by some at MR. A different OSO member who posted about being jerked by the Merc prop truck only to get serviced by Hering is another example.

Looks like Merc stepped up, but only after issues were brought to public. If the criticisms are FAIR, then maybe social media will start holding companies like this accountable now rather than being hidden in one-off incidents. Unfortunately we've seen some bogus criticisms posted in the Beware section of OSO so these things need to be approached carefully.

To me money and service go hand in hand. Look at those people with 525s on fairly new boats that grenaded a motor due to faulty headers. A premium for the product and then no help when it broke through normal use. Merc can get away with this because they generally have the market monopolized. The money really comes in when someone like myself can not afford to buy a boat and then completely redo with say ilmors and arnesons or Indy drives. I am stuck repairing merc stuff. Which they then get to gouge on parts. It's a vicious cycle that ties the 2 together.