Like Tree0Likes

Blister Boy & Donzi...finally resolved!

Old 08-23-2002, 01:31 AM
speel chekk this fokker!
Charter Member
puder's Avatar
Join Date: Feb 2001
Location: Locust Valley, New York
My Boats: 27' Scarab
Posts: 5,329

that never should have happened to that boat. Donzi should have been willing to fix it the first time they saw a picture of it.

If that happened to an outerlimits or skater don't you think they would have either fixxed it immediately or bought the boat back and destroyed it.

As for eth lack of BB comments. I woudlbe willign to say part of eth agreement was that he shut his mouth. His old webpage showing the damage seems to be owned by donzi now.

I'm glad he fixxed it and I'm glad donzi took care of a problem that never should have occured.
Pardon me, while I whip this out!
puder is offline  
Reply With Quote
Old 08-23-2002, 02:08 AM
VIP Member
Platinum Member
wwwTOPDJcom's Avatar
Join Date: Mar 2002
Location: Vestal/Binghamton NY
My Boats: 1992 450hp Senza Spectre 25'
Posts: 3,477

If you can stand by your products its a good thing
customer service is a very important part of your reputation
I tell you this from either getting or giving good customer service.
example I bought a wireless card from INTEL it quits 10 months later I call they give me a rma# boom send em my card then get a new on back. IM Happy!
Now I also Have some road cases manufactured my SKB
I've had a few latch failers, I call the 800 line boom! 3 day later
new latches. these kind of experiences will keep me a customer of those companies.

I know that the boat are a bigger ticketed item so I see
there is a slight difference in this kind of comparison.
wwwTOPDJcom is offline  
Reply With Quote
Old 08-23-2002, 02:28 AM
candyman35's Avatar
Join Date: Jul 2001
Location: Tinley Park, IL
My Boats: 1997 35' Fountain
Posts: 5,242

Good job Donzi!
There is a lesson for manufactures to learn. If it's a problem that will cost you customers you need to step up to the plate. I don't know the whole story. It would have been a great customer relationís story if the manufacture stepped up to the plate in the first place and fixed the problem. To see a post like Donzi goes out of there way to fix my boat. I like to see good things and not hear about people getting taken. I'm very happy to see the issue was resolved but wish it had happened a long time ago. Just my .02
candyman35 is offline  
Reply With Quote
Old 08-23-2002, 08:29 AM
Join Date: Oct 2000
Location: Syracuse, New York
Posts: 1,150

I hope to own a donzi next!
jb is offline  
Reply With Quote
Old 08-23-2002, 08:45 AM
Charter Member #927
Charter Member
Payton's Avatar
Join Date: Jan 2001
Location: IN
My Boats: 1991 34' Super Hawaii
Posts: 4,817

WOW. That is good service. Almost worth waiting a year for.
Payton is offline  
Reply With Quote
Old 08-23-2002, 09:17 AM
Join Date: Nov 2000
Location: Glastonbury, CT
Posts: 891

Say what you want about Donzi but several years ago early 90's I had a similiar problem and Donzi stepped up to the plate and took the boat back.
boomer is offline  
Reply With Quote
Old 08-23-2002, 09:25 AM
Gold Member
Gold Member
Iggy's Avatar
Join Date: Jan 2001
Location: Kissimmee, Florida
My Boats: '88 Formula F-206 LS
Posts: 4,155

Good work. You went above and beyond what was necessary.

Blister-boy should've posted Donzi's response.
Thanks ajs67Donzi for letting us know what happened.
Iggy is offline  
Reply With Quote
Old 08-23-2002, 10:01 AM
32storm's Avatar
Join Date: May 2002
Location: Rochester, NY
My Boats: Boatless....
Posts: 589

Nice to see a manufacturer stand behind their product. I don't know all the details, but nice to see Donzi step up to the plate. Also it appears, they went above & beyond to fix all the other items that they took care of. I don't think some of the big name custom builders would have done all of this, especially with age of the boat.
32storm is offline  
Reply With Quote
Old 08-23-2002, 10:10 AM
Join Date: Dec 2000
Location: Solomons Island, Md
Posts: 916

Blisters are a wierd thing and even very smart scientists can't totally agree on how they happen. Nonetheless, if a dealers got a demo that's 3 years old, I will be running in the opposite direction as fast as I can.
29 OUTLAW is offline  
Reply With Quote
Old 08-23-2002, 12:14 PM
OSO Moderator
Charter Member
BillR's Avatar
Join Date: Oct 2000
Location: Virginia Beach, VA
My Boats: '00 Scarab Sport 302 CC
Posts: 3,580

A few of my freinds have Donzi's and their experience with Donzi customer service has been outstanding.

Nice response Donzi!!!

'00 Scarab Sport 302 CC
'02 Cigarette Top Gun TS
'02 PQ 340
'00 PQ 280
'98 Scarab 22
'97 Baja Outlaw 20
'72 Checkmate
'65 Glastron
BillR is offline  
Reply With Quote

Related Topics
Thread Starter
Last Post
02-27-2006 05:01 PM
General Boating Discussion
02-17-2006 03:57 PM
Wazzup Racing
General Racing Discussion
09-29-2005 08:14 PM
General Boating Discussion
03-25-2005 08:54 PM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

All times are GMT -5. The time now is 12:10 PM.

Copyright 2011 OffShoreOnly. All rights reserved.