Originally Posted by Dana Marine

Announcement: Effective immediately, Dana Marine products is currently closed. Marine Industries West has taken over operations for Dana Marine including relocation to our facility in Anaheim Ca.

For those that do not know me, my name is Bob Jeanblanc. I ran Dana Marine for roughly 10 years before opening Marine Industries West. We are relocating due to an eminent domain situation with the 91 freeway expansion. We are not going out of business. Unfortunately, because the state has some red tape on conducting the move, we will experience some down time. We are doing everything we can to continue processing and shipping orders. We are expected to have the move completed within 2-3 weeks. During that down time, our website will remain up and the phone lines will be open.

My goal is to get the company relocated, reorganized and running properly. I will be running Dana Marine alongside my service company BJ's Marine and Recycle Performance. There have been concerns expressed on the boards in the past about the customer service at Dana Marine. I can assure you that these situations will be corrected and we will have qualified personnel to assist you with your parts requirements.

If you have any questions, feel free to contact me. Please excuse any delays that may be occurring, I am processing everything as quickly as possible.

Thank you,
Bob Jeanblanc
Marine Industries West LLC
714-630-3905

Originally Posted by Dana Marine

I'm sure there can be pages and pages of complaints. Unfortunately the company has been mismanaged for quite some time and I do not have an easy road in front of me to fix it. Anything that has been received by any customer that is not correct, I have no problem fixing the problem at my expense. Unfortunately, I just need to get this company relocated so we can move forward. It makes me sick to see the lost sales described here. The company is under new management and I will be making several changes in all departments including customer service. I'll do whatever I can to help any customers, but it will be a few weeks before I can do anything.

brian41, I have no problem issuing you a full refund, just give me a little time to get set up and give me a call. If your other direction does not work out, I'll be happy to replace the panels with whatever is required.

Originally Posted by shaun harrington

So is dana still with the company?

Originally Posted by tomtbone1993

Cali sucks...move the company to Texas

Originally Posted by Dana Marine

My wife has always said she wants to move to Texas, she said she can easily ditch the Angels and become a Rangers fan. So that's a start.

Originally Posted by formulaok

hard to want to continue to support Dana when Dana still owns the joint . . .


I have been a customer of theirs for years and recently wrote them off forever. I was needing to get some technical information before ordering some sponson tabs for my cat and after several weeks of trying to talk to Dana I finally got ahold of him and he was an absolute ass. told me he didn't have time to talk to me and just order them on his website.

Hung up the phone and called Eddie. They accommodated my special requests and got the order and future business.

Originally Posted by formulaok

hard to want to continue to support Dana when Dana still owns the joint . . .


I have been a customer of theirs for years and recently wrote them off forever. I was needing to get some technical information before ordering some sponson tabs for my cat and after several weeks of trying to talk to Dana I finally got ahold of him and he was an absolute ass. told me he didn't have time to talk to me and just order them on his website.

Hung up the phone and called Eddie. They accommodated my special requests and got the order and future business.

Originally Posted by shaun harrington

My feeling exactly!! One of the employees told me that they had some bad castings a while back, of course dana denied it, and I had to call him every day to get new risers to replace the bad ones. I had to threaten to go public to get any resolution at all. I just pray that the new risers last ! I can't afford to replace motors again because of failed risers!
,

Originally Posted by shaun harrington

My feeling exactly!! One of the employees told me that they had some bad castings a while back, of course dana denied it, and I had to call him every day to get new risers to replace the bad ones. I had to threaten to go public to get any resolution at all. I just pray that the new risers last ! I can't afford to replace motors again because of failed risers!
,