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-   -   Trim Sticks: This is how you do customer service! (https://www.offshoreonly.com/forums/general-boating-discussion/329294-trim-sticks-how-you-do-customer-service.html)

phragle 08-04-2015 06:34 PM

Trim Sticks: This is how you do customer service!
 
1 Attachment(s)
Somewhere along a wild ride to the bay last friday, one of my trim sticks broke. (for that I blame my inability to operate the boat in a sane sensible manner, not the product) I emailed Mark today the guy who builds them about buying a replacement. He would hear nothing of selling me a new piece and insisted on sending a new one out this afternoon. Its great these days to see customer service in this industry, anybody looking for indicators, these things rock!

http://underdogracing.com/tsticks1.htm

SB 08-04-2015 06:42 PM

Is that the interior of your boat ?

If so, wow !

phragle 08-04-2015 06:56 PM

Thanks. :)

Dean Ferry 08-05-2015 06:26 AM


Originally Posted by SB (Post 4338455)
Is that the interior of your boat ?

If so, wow !

X2, very nice Rob!

Indy 08-05-2015 06:33 AM


Originally Posted by SB (Post 4338455)
Is that the interior of your boat ?

If so, wow !

Agree...

More pics please!

RT930turbo 08-05-2015 07:02 AM

Mark is the man!

BUP 08-05-2015 08:03 AM

Well then I will add this guys products to my list of recommended performance parts.

In the pic, is that the 22 ft Avanti ? If so - what year ?

Tom A. 08-05-2015 09:12 AM

Great to hear customer service like that!

Awesome interior as well!

Black Baja 08-05-2015 11:17 AM

What in the world do you need heads up indicators for when you too scared to take the boat out and run it with a little bit of ripple in the water? Or are they for when Dave is throttling the boat? We all know the big air shot didn't come from your hands at Boyne Thunder....

glassdave 08-05-2015 12:41 PM


Originally Posted by Black Baja (Post 4338838)
What in the world do you need heads up indicators for when you too scared to take the boat out and run it with a little bit of ripple in the water? Or are they for when Dave is throttling the boat? We all know the big air shot didn't come from your hands at Boyne Thunder....

lol :D . . . . . Its all part of robs schooling at the glassdave university of fiberglass, he is in his senior year. First i teach ya how to break it . . . . then i teach ya how to fix it . . . then i teach ya how to NOT break it lol . . . . last saturday was his dissertation . . . he got a F on his first draft but will be allowed to make it up.




Originally Posted by BUP (Post 4338697)
Well then I will add this guys products to my list of recommended performance parts.

In the pic, is that the 22 ft Avanti ? If so - what year ?

88 or 89 I'm pretty sure. Very cool boat that runs well . . . . .


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