Baker engineering rant
 

If this isn't the correct forum please move. So my rant for the day is I bought a new Baker engineering 7.5 psi mechanical fuel pump in Oct of 22 (winter project). Nothing was wrong with my old pump but I didn't know how old it was and I had already replaced the pump on my other motor with a Baker pump. I installed it and the boat sat until spring when I could run it. First time out I noticed the fuel pressure was staying at 5 psi. I am not running a regulator and I don't have a mechanical gauge on the fuel rail so I wasn't 100% sure if the reading on the dash gauge was correct. I get a mechanical gauge and install it and its only 5 psi. I pull the pump off and send it back to Baker for inspection. They call me today and say its past the 4 month warranty period and they put a new diaphragm and some other stuff and I owe them $107. I paid $320 for a pump that wasn't right from the factory and then I had to pay another $107 to fix it. Needless to say I won't buy another item from Baker Engineering. I guess I put this up here to let everyone know if you plan on doing any winter projects and you buy anything from Baker Engineering, don't buy it and install it until you can actually run your boat because their warranty is a complete joke.

What sense does a 4 month warranty make? Are they saying it should only last 4 months?
Seems to me like a lot of mechanical pumps are junk these days.
This reminds me of when I used a Holley mechanical on my mustang and it vented oil all over my engine bay. I called Holley and they said to send it back to them, and in a few weeks they'll let me know if I can get a replacement. I just bought a carter and threw the Holley out.

That`s crap.

That’s Baker’d
(new slang term for f’d up)

I have suppliers that give us 6 month warranty (From ship date) on items they know we may not even start up for 4 months. Then when we do start them up and test them and find out something is wrong they tell us 6 months for the warrenty replacement part.

This is on analyzers that can cost from 17K-28K, and they don't care.

A little update. I don't know if it was how upset I was yesterday while talking with the lady at Baker Engineering or my post here but today I get a phone call from a guy at Baker Engineering. He tells me he understands I wasn't very happy with my service and wanted to know the whole story. I tell him the whole story and he says I'm sorry, we are a small company, we want to treat our customers right and asked what could be done to make it better. I told him I wasn't happy to have to pay $107 to repair a new pump that had never been used. He told me he would refund my money. Baker Engineering made the situation right with me and he took the time to listen to my feedback. He told me they were looking into their warranty and changing some things with it. I told him 4 months was odd and with my issue being a marine fuel pump, most boaters do winters upgrades so it takes a while to use the parts. I can't complain about the company, they took the time to contact me and make it right so that's says a lot about that company to me.

I'd have the mods delete the thread if you are unable to

That is good news. :thumbs

Too bad Mercruiser doesn’t give a rats azz over similar type, but bigger, issues.

https://www.offshoreonly.com/forums/...ng-issues.html

I'm glad they helped ya out.

Word of wisdom: fuel system companies have people try to abuse the warranty policy on a regular basis so take it easy on them.
A friend worked for FuelLab for a very long time in customer service up until recently when a better opportunity came up. He told me so many horror stories about fuel pumps coming back for warranty repairs that had been wired incorrectly, burnt up, had fuel other than intended ran through them (like methanol instead of gas), debris in them (literally rocks stuck in them), old fuel gummed them up, etc. Several people a week tried to get abused pumps warrantied and I'm sure it hasn't stopped since he left.

For every honest Joe there's someone who tries to take advantage of these companies, I can't really blame them. How are they supposed to know if a pump is sitting on a shelf or being utilized immediately? I can see both sides here.