Ford Is Making An Offer What Do You Guys Think
 

As you all know my truck has been a freeking NIGHTMARE since the day I purchased it. The tranny has blown up on me almost weekly and I have had it in the shop no less then 9 times for the tranny. The breaks rotors warped out I had all 4 replaced and now about 5,000 miles later they are warped again, and the engine when cold surges like crazy.

Well FINALLY last night a get a call from the rep that I have been asking to talk to calls me up. They want to fix the tranny yet another time and instead of doing what they should and put the new one in. Well I said of course that this is just not fair and they said take it or leave it so I guess they are NOT flexible on that. What they have offered me is this.

1) I can have my ESP (exteneded service plan) warrantee money refunded (I think it was about 2,000 bucks) and they will leave the warrantee in place.

2) they will extend my warrantee on the truck.

Well I am leaning towards choice #1 obviously as it seems that ESP refuses to pay for warrantee claims anyhow. This will give me the money that I think I need to have the tranny fixed by a aftermarket company. It will also leave the warrantee in place in case something major does happen with say the engine or other parts of the drive line. It still does not make me happy but it is better then nothing I guess.

3) I was going to counter offer that since they are asking me to continue this nightmare by trying to fix it that they give me my money back for the warrantee, leave the warrantee in place, every time my truck is in for a TRANNY ISSUE ONLY that they cover the rental upgrade to the truck (car rentals are covered under my warrantee anyhow but not the upgrade) Also every time that my truck goes into service for the tranny AND THEY PULL A CODE on it, they give me an additional year of warrantee and 12,000 miles.

What do you guys think????

Jon

Jon,

ABSOLUTELY! Do not let them screw you. Ask for teh most and settle where you are comfortable.

Good luck.

Shane

The thing that is stupid about this whole thing is that the tranny is 2 grand (just over). So if they had done the tranny in the first place they would have been done and that is that. Now they have spent almost 4 grand trying to fix the thing (with the refund) and they still are spending money on "fixes". I mean some times you have to wonder about "BIG BUISINESS". This is why American Car manufactures will NEVER get my money for cars. Once the european manufacturers make a respectable truck I will do business with them. It is sad that I feel that way but American Manufacturers just could obviously care less.

Jon

Advanced Transmission & Gear Center
337-237-5001
where"Quality is the best economy"

Just a business card there for ya if you need anything or just tech assistance on the aftermarket upgrades

H.B.Clack

It's a new truck right? Why not just lemon it and walk away?

Been there done that and had the same offers. Don’t settle on anything until the truck is running correctly and has for some time. They are offering you your money back because the warrantee is worthless. Is it worth getting your 2 grand back if the truck still doesn’t run? Nope! Tell them you don’t want any deals … you want the truck to run properly and this is the last opportunity they have to get it right.

If you want to settle for some money .. ask them for about 6 or 8 grand. Because that’s about how much your truck has depreciated because of their problems. And if you want to be a real a** about it. Take it right to their used lot and ask what the truck is worth you’d like to trade it in with a bad tranny and break problems. Then take that amount and ask if they’ll settle.

i had a similar problem with ford and ESP. now i buy gmc.

A friend of mine had a Chevy S10 blazer front axle lock-up 3 times , tranny lock-up twice. Numerous engine problems. When the new model year came out he was offered a new Blazer at no cost to him. Just swapped it out for the new truck-no questions asked.
Yes he used the "Lemon-Law"
Hey get ford to just replace the truck and be done with it PEROID!
Now this friend wasn't the most calm quiet well behaved person I know, so that might have helped. He would go and talk with customers looking to but new cars/trucks and tell them that the dealer wasn't able to fix his truck right the first time and was back again for the Xteenth time.
But what the hell he was driving a new truck.
Mt .02 worth

The warranty? Did you buy the truck to work on or to drive.
Warranty is fine but if your boat worked in the summer as well as the truck I think you would have a different solution.
Who cares if the dealer can fix it fix it fix it fix it--------Let him know you want to USE IT !!!!!!!!!!

I'm thinking that if you accept the offer from Ford, that action might absolve Ford of any liability to fix the problem properly, but I have no legal basis to back that statement up.

It's probably worth the $$ to consult with a lawyer for an hour or so. Precedent has been set in this arena, you might just have to pull the right legal strings to get what you want.

You guys some GREAT point up there and I thank you. The point about the warrantee being USELESS I have to agree on.

Hear is were I think that I may be bummin on the lemon law deal. First off I got the truck cheap I mean real cheap. They were asking 37K for it and I paid 27,500. Now when you lemon law a truck they take off for milage that you drove as I understand it and I have put almost 20,000 miles on the truck so they will depreciate it a TON. Then take into account other things and I will not be able to replace the truck with anything even remotely close in year or style. In otherwords I seem to be upsidedown in it if I lemon law it.

I really want to work it out with them but it has to be fair, TO ME!!!!

I posted this not for any other reason then to make sure my thinking was clear as I am running on fumes lately (working 15-18 hour days)

Again thanks for the input and keep it coming.

Jon

Switch-out
 

Audio,

Get them to take the truck back and put you into a new one with you paying the difference of the 20,000 miles LESS the $ you spent on repairing your old truck. Oh, and an ESP on the new one.

I think the reason your brakes went bad is because of the tranny; not heard about Super Duty brakes going bad but maybe I missed this problem.

Wannabe in Motor City

you put 20,000 on it allready!? WHEN? you drive down to FL to get it serviced? DAMN! and all this time i was thnking it was in the shop like every two weeks and you can barely get down the block before the tranny takes a dump! :)

Wannabe,

My 2000 F250 Superduty had gone through two sets of front rotors by 50,000 miles. Each rotor was probably turned three times before it was replaced. Furd knew that their rotors on the SD's were inferior, so they investigated a stronger material replacement rotor. Unfortunately, the stronger part wasn't any cheaper... therefor Furd scrapped the deal (surprise, surprise, surprise!!!) I was able to get a hand on a set of these "prototypes". I put them on at 50K and am now at 80K without any warping. It really sucks to everyone else, that this was the only way to fix the problem (it's not what you know...).

Turd... I mean Furd.... I mean Ford quality is the biggest joke in the world. It's all about the very last penny to those guys. So many times I've felt like calling up Furd credit and saying:

"I want a 15% reduction in my monthly payment starting immediately. I also want it retro-active since my purchase. Therefor, you guys owe ME money!"

Sounds crazy, doesn't it? Guess what, happens every single day and the suppliers have no choice but to bend over and take it.

God Bless Furd... because no one else will!

FYI, Ford F-350 brake rotors stay warped. I am now on my 4th Powerstroke 350 and I gave up a long time ago on the the brakes. Hey they stop what ever I have towed. None of my trucks have ever been back to the shop for anything else. Guess you got a bad apple, make them take it back.

imo-warped rotors are more a result of the operator. I know that people will disagree, but that's my opinion. Audio-let me ask you a question; after a hard stop do you continue to hold the truck with the brakes? Because the pad is contacting the rotor the rotor will not cool evenly and will take a set. After a hard stop try creaping forward so the rotor can cool evenly.

My neighbor had his truck lemoned. They gave him a new truck with no mileage deduction AND PAID for all the accessories that he had installed.

Cord I have NEVER had a rotor warp on me EVER. I have not had any hard stops as of late. In fact when these went out on me was after a mild slow down or "stab" at them on the highway and continued to travel down the road. The F350's are actually known for warping on the rotors. I had heard that going in so I was prepaired and this is more of a nusance then anything else.

Jon

I'm with Jeff on this one...my F350's rotors are warped, not too bad though and I just deal with it. It stops the boat/truck just fine. I only notice it when slowing down from highway speeds. Not worth the hassle with Ford to deal with it.

Audio, the name of the game is *****, shout, complain, threaten to badmouth, whatever it takes. I've been there and these big companies just hope you'll go away. Well, don't go away!! Go to the dealership and be the biggest pain the *ss they have ever seen.

Demand a new tranny and nothing less. Keep them aware that chevy and dodge are just down the road. Bring up this forum and other forums. Tell them you will badmouth the s**t out of them until this situation is rectified. But, also tell them that if they make it right by you, that your faith in the product will be restored (lie, lie, lie!!!). If you don't become the most irate customer they have, they won't do what you want.

It's unfortunate that they make us play this way but they are kind of like a good dog - they need to be whacked on the head every now and then to get them to listen!!!

I have been through this with cars, boats, sleds and even guns. If you ***** load enough they WILL appease you just to shut you up. Play dirty. It takes alot of effort and time but frig 'em, don't let them win. We pay premium buckos for this stuff. It should work correctly.

Just keep repeating it "new tranny, new tranny, new tranny". Do battle with the bastards Audio!!!!!!!!!!:mad: :mad:

I would lemon law it.
I did it with the 98 dodge quad cab I had
3 frontend replacements
the last one the dropped the entire front end and put in new. So I was told :(
That was in the first 7000 miles and 5 months of ownership
3 months later I delivered a 22 Sportcat with no moter to Havasu.
Tranny started to screach
Dealer in Bullhead could not find a problem. When I picked it up and packed out of builiding it was doing it still. I looked at the service manager and said " Did you hear that?" He said "hear what?" Told him ot kiss my ass and left.
Tranny whined all the way home towing my now 28 Cat.
7 times in the shop I wrote Dodge and asked what day and time I can dopr it off and have a payoff check.
They did deduct the mileage. 21,000 in 11.5 months. Cost me 821 bucks. After paying it off I had 40 bucks left over :)
Best 40 bucks I ever had.

Lemon law it. Just dont get another Ford! :)

Audiofn,

You have to remember that the dealership doesn't buy the truck back under the "lemon law", the manufactore does, Ford.

When I worked for Ford the easiest way to get the "lemon law" done was to get an attorney. Yes, I hate to say it, but it got the factory's attention.

Don't start worrying about how much you paid, and all that. Heck, 78% of America is upside down in their vehicles.

Also, if the factory feels that the state lemon law board will force them to buy it back, they will buy the truck back, before it goes to the board. If they buy it back before the board tells them too, the buy back is not in their counter as to how many vehicles were bought back under the lemon law. Makes them look alot better.