Does anyone at Fountain return calls
Man!!!!!!!!!! Ive had a situation with my boat & need
a complete new cabin interior including headliner. Nobody in our dunk area will do it. Called Pier 57, (nice guys) they told me Fountain was the place to go. 10 phone calls & messages later, NOTHING,no call back,no price,nothing. I was told Steve Harrelson is the only one who can help me. I find it hard to believe a company as big as Fountain only has 1 guy who can give me this info. I need the estimate for insurance to get the claim complete. Makes me think twice about buying a new one next year!!!! |
Get a C-gar.
I sympathize. Hope it works out for you. |
Thats the standard of the marine business.
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I did get a call from Steve Harrelson. My question was simple though, Center of gravity. I had to leave a couple of voice mails first But he did call back.
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Nice way to treat your customers. I spent $15,000 on
appliances and they fall all over me when theres a problem. You spend $120,000 on a boat & they act like your $hit. No wonder all these place go belly up, every other year!!!!!!!!!! |
epeek
Try Gail in customer service @ 252-975-1132 She returned my calls fairly quickly |
Budah, I was told Fountain has a complete refurbish
shop. Talked to Gail, and she said that they do this work, told me it is aprox $12,000 but only Steve can give me a quote. Thats when I started calling & leaving message after message. Hey I certainly know that people get busy,I get bombarded every day, but I always call my customers back the same day. Thats why I still have customers. You can only blow people off for so long & they make a change. Maybe thats why Fountains going to be Brunswick soon. Maybe when people spend big money for a luxury they just want a little service, and believe me I dont expect alot. |
check pm,hope it will help.if foutain gets it, you might not get it back either.
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Originally posted by Too Old Stop by a Burger King when I'm in. Buy a 99 cent Whopper Jr and tell the cashier you want the owner to kiss your a$$. She'll call me up front and I'll tell ya to mark the spot. I appreciate the 99 cents. |
And while I'm on the Fountain subject, why can't
you get any parts out of them. At the extremely high prices, you'd think it would be a substantial profit center for their business. Every Fountain dealer I call for parts says "good luck", you might see it in 3 months. What a way to run a company. Maybe Reggie should move over & let a car company executive put some modern systems in place to address all these issues. We can get almost any part for a car overnight, for hundreds of makes,models and years,but it takes fountain 3 months to deliver a carpet that has been the same for 15 years!!!!!! |
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