Like Tree0Likes

wow, never seen service this bad

Reply
Old 10-26-2004, 01:38 PM
  #1
Registered
Thread Starter
 
hugetime1's Avatar
 
Join Date: Jun 2003
Location: Lake George Area NY
My Boats: 1997 hustler sport
Posts: 2,075
Default wow, never seen service this bad

as many of you know I am a financial planner. I just got off the phone with american express, just trying to follow up on a transfer of assets. holly macral what a bunch of morons. first off after being transfered to 3 different departments they said that they never recieved the paper work and i would have to re send it, but i had a return reciept, so I knew they got it, but it turns out they gave me the wrong address. so the put me on hold while the tried to locate the paper work.(they then hung up on me). so I call back and finally get to the right department again and they said the transfer went out 3 days ago, but only part of it cuz they lost half of the paper work. olso I found it very strange that nobody I talked to could speak a lick of english, so I started asking these people were they were, I spoke with people in india, the phillipiens, never anyone in the united states. these are not the kind of jobs we need to be out sourcing because costomer service goes to hell and the just don't give a chit. when there is a real problem and they don't know the answer , they just hang up on you and there isn't a dam thing you can do about it, except get pissed and break your phone on your desk like i just did, this is why I am venting on here.
hugetime1 is offline  
Reply With Quote
Old 10-26-2004, 01:49 PM
  #2
Registered
 
Shane's Avatar
 
Join Date: Oct 2000
Location: Niskayuna, NY
My Boats: 2009 FORMULA 292
Posts: 5,543
Default Re: wow, never seen service this bad

Jasen,

When ACATING from AMEX, it is best to have the client on the phone, call the 800#, have them execute the trade and send a check. For rollovers, just have them make check payable to You the successor custodian, FBO (client's name, IRA Rollover) and send the check. I usually see the $$ within a week.
Shane is offline  
Reply With Quote
Old 10-26-2004, 01:49 PM
  #3
Registered
 
clearcut3's Avatar
 
Join Date: Jan 2003
Location: Chapin (Lake Murray), South Carolina
My Boats: 2006 Scout 222 Sportfish
Posts: 1,569
Default Re: wow, never seen service this bad

Have you had any issues with Dell computers and tried to get help? Good luck...unless you can communicate in forms of Arabic you are SCREWED. I have actually talked to Dell technicians that I had to hang up and call back hoping to get one who spoke better English. I know that my redneck is hard to understand but at least it's a form of English

What's the world coming to
clearcut3 is offline  
Reply With Quote
Old 10-26-2004, 01:50 PM
  #4
Registered
 
Shane's Avatar
 
Join Date: Oct 2000
Location: Niskayuna, NY
My Boats: 2009 FORMULA 292
Posts: 5,543
Default Re: wow, never seen service this bad

As far as outsourcing foes, check with John Kerry, he has a plan on how to combat this....funny, over 50% of HEINZ is bottled outside of the U.S.!
Shane is offline  
Reply With Quote
Old 10-26-2004, 01:51 PM
  #5
Registered
 
Ms PatriYacht's Avatar
 
Join Date: May 2003
Location: Waterford, MI
My Boats: Blackthunder & Malibu ski boat
Posts: 5,353
Default Re: wow, never seen service this bad

that sort of stuff just grinds me to no end, that is why I switched from MCI, every one of their cs people sounded like they were in India, and after long holds, switching from one department to the next, constant problems with my business voice mail I switched back to SBI, now MCI keeps sending me free credits to go back, no way. Another one is HP trying calling them for service on your printer same run around. This whole outsourcing of these type of jobs is a real worry of mine
Ms PatriYacht is offline  
Reply With Quote
Old 10-26-2004, 01:59 PM
  #6
Registered
Thread Starter
 
hugetime1's Avatar
 
Join Date: Jun 2003
Location: Lake George Area NY
My Boats: 1997 hustler sport
Posts: 2,075
Default Re: wow, never seen service this bad

shane, unfortunatly this is non acat, it it a tsa rollover, and depending on wich product and wich state depends on who handles it there, I have been doing this a long time and am a master at efficient transfers but these people are unbielevable, from sending wrong paper work, to giving me the wrong addresses, losing the paper work, and not speaking any english. the name of the company is american express and I don't think one person working there is american!!!!!
hugetime1 is offline  
Reply With Quote
Old 10-26-2004, 02:01 PM
  #7
Registered
 
Join Date: Nov 2000
Location: Glastonbury, CT
Posts: 891
Default Re: wow, never seen service this bad

I was on the phone with Dell for tech service there basic answer is to reformat your computer.
boomer is offline  
Reply With Quote
Old 10-26-2004, 02:43 PM
  #8
Registered
 
X-Rated30's Avatar
 
Join Date: Mar 2001
Location: Monroe, LA
My Boats: 1997/2010 Spectre Catamaran w/ twin 250XS Sports
Posts: 3,882
Default Re: wow, never seen service this bad

Quote:
Originally Posted by hugetime1
...olso I found it very strange that nobody I talked to could speak a lick of english...
I had the same problem with Bank of New York on Friday, except I was speaking with the office in MANHATTAN!!! Took 3 people 30 minutes to do a very simple thing.
X-Rated30 is offline  
Reply With Quote
Old 10-26-2004, 03:00 PM
  #9
Offshore Addiction
Guest
 
Posts: n/a
Default Re: wow, never seen service this bad

here's an amex screw up boating related,I sent a check to innovation,they never got it,amex billed me over and over and swore up and down the check was cashed,ok,finally had them send me a copy of the check,turns out somehow amex ended up with the check in there mailbox,cashed it,never applied it anywhere and was billing me for it,talk about 26 people that could not beleive this at amex and 30 days later got it straightened out,haven't ever used them again,and quit taking them at the shop,piss on um.
 
Reply With Quote
Old 10-26-2004, 03:06 PM
  #10
Registered
 
Join Date: Sep 2003
Location: WV, Ft Walton Beach FL
Posts: 214
Default Re: wow, never seen service this bad

Here is a toon for you that will help relieve some of your customer service woes.
http://www.illwillpress.com/tech.html
Dblvanos is offline  
Reply With Quote
Reply

Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
Jonas
General Boating Discussion
9
09-12-2006 10:14 PM
Chris288
General Boating Discussion
63
06-08-2006 11:05 AM
Schweeng
General Boating Discussion
13
01-24-2006 08:00 PM
Dean Ferry
General Boating Discussion
16
03-03-2003 06:07 PM



Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 05:49 PM.


Copyright 2011 OffShoreOnly. All rights reserved.