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perform330 09-11-2007 09:26 PM

Quality
 
How long should people stand by thier product? Paint, Glass work, Work on Motors ect? What do you expect fot top dollar?

Wally 09-11-2007 09:43 PM

problem is not everyone takes care of their toys the same.....what one guy considers normal use may be beating the snot out of it to another....so Mfg's can only cover so much during a set period of time.....exceptions of course will be made for every instance but its gonna be on a case by case basis. I guess it would all boil down to what the problem is your having with said product...

Griff 09-11-2007 10:31 PM

It is all going to depend on what you are getting. My gel coat guy is the best around and warranties against cracks for 1 year.
Engine warranties are going to vary depending on HP and the builder.
As long as the warranty is spelled out when you sign a contract, then thats how long they should stand behind it.

25 hors la loi 02-05-2008 05:52 PM


Originally Posted by Griff (Post 2268184)
My gel coat guy is the best around and warranties against cracks for 1 year.

Any boat builder stand behind warranty for stress crack ?...thanks to take time
Regards

Griff 02-05-2008 09:10 PM


Originally Posted by 25 hors la loi (Post 2434261)
Any boat builder stand behind warranty for stress crack ?...thanks to take time
Regards


I know that many do. It depends on what is spelled out in the original hull warranty. A friend of mine had an Eliminator that they repaired gel stress cracks on several times. The cracks were on the bottom and coming from the chines and some cracks in the cockpit. It was a 3-4 year old VERY low hour boat. When the cracks came back after like the 3rd repair and 20 hours, his dealer went to bat for him and Eliminator stood up and a replaced the entire hull and deck.

25 hors la loi 02-06-2008 09:16 AM

Thanks Griff for the input .....:cool-smiley-011:

SDFever 02-06-2008 09:32 AM


Originally Posted by 25 hors la loi (Post 2434261)
Any boat builder stand behind warranty for stress crack ?...thanks to take time
Regards

My past experience with this issue was seemingl always whether or not you were the original owner.

The guy that buys the boat new typically gets the best warranty service especially on things like stress cracks which builders have never really cared about.

I actually got good waranty service on a previous boat with Merc. However, they did reach a point where they said "we won't pay for anything else." "We're helping a second owner." They went on to say that they most likely would not have covered anything but the fact that I went to a "Platinum Dealer" helped a little. Some will call BS.


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