Offshore Performance Grasonville MD.
08-16-2006 | 06:16 PM
#1
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Offshore Performance Grasonville MD.
I posted this information under another discussion about marine dealers, but felt it was noteworthy enough to have it's own thread. I don't post much, and regret my delay relaying this experience, along with being long winded, however, it truly is nice to be able to relay such a positive experience.
I have had extensive work performed by Offshore Performance in Grasonville Md. on several boats, and in a time of sub standard work and expectations, not only in the marine industry, but in our work place over all, I could not be more pleased. That's right, believe it or not, it's possible to have great quality, and honest work done on a boat!
I had engines pulled from my Cigarette last fall. I requested a shop in south Florida perform the rebuild and upgrade, and expected the possibility of the dealer to deny the request. To my surprise, they openly accepted my idea, and without criticism welcomed the project. The engines were removed, delievered, and reinstalled flawlessly by Offshore Performance. I requested everything from trim cables, to the furthest nut or bolt to be replaced if not in new condition. I also asked to have both drives completely rebuilt and "made new," no expense spared. Finally, there were some very small gel coat chips I wanted repaired.
In the promised time, my boat was returned "brand new" ! I am often referred to as the most "particular, or crazy person" about detail, I wax my bilge's, replace every hose or connection that shows discoloration, etc., just to be "perfect."
This boat was returned without so much as a fingerprint on the brand new CMI headers. I spent the better part of two days, checking every connection, hose clamp, and screw (to alien of course) and found NOT ONE FLAW.
Almost 50 hours later, the boat runs perfect, and not one single fault of the servicing dealer has arisen, impossible many would say.
The owner Mr. Proctor, the service manager BK, and the "tecks" (one of which posts regular on OSO, "John") all performed flawlessly! I would not own a performance boat without the ability to rely on a dealer and service shop to service the product, and I can't imagine a better shop anywhere than Offshore Performance.
I have had extensive work performed by Offshore Performance in Grasonville Md. on several boats, and in a time of sub standard work and expectations, not only in the marine industry, but in our work place over all, I could not be more pleased. That's right, believe it or not, it's possible to have great quality, and honest work done on a boat!
I had engines pulled from my Cigarette last fall. I requested a shop in south Florida perform the rebuild and upgrade, and expected the possibility of the dealer to deny the request. To my surprise, they openly accepted my idea, and without criticism welcomed the project. The engines were removed, delievered, and reinstalled flawlessly by Offshore Performance. I requested everything from trim cables, to the furthest nut or bolt to be replaced if not in new condition. I also asked to have both drives completely rebuilt and "made new," no expense spared. Finally, there were some very small gel coat chips I wanted repaired.
In the promised time, my boat was returned "brand new" ! I am often referred to as the most "particular, or crazy person" about detail, I wax my bilge's, replace every hose or connection that shows discoloration, etc., just to be "perfect."
This boat was returned without so much as a fingerprint on the brand new CMI headers. I spent the better part of two days, checking every connection, hose clamp, and screw (to alien of course) and found NOT ONE FLAW.
Almost 50 hours later, the boat runs perfect, and not one single fault of the servicing dealer has arisen, impossible many would say.
The owner Mr. Proctor, the service manager BK, and the "tecks" (one of which posts regular on OSO, "John") all performed flawlessly! I would not own a performance boat without the ability to rely on a dealer and service shop to service the product, and I can't imagine a better shop anywhere than Offshore Performance.
08-16-2006 | 07:45 PM
#4
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Joined: Nov 2003
Posts: 177
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From: Pottstown, PA
Re: Offshore Performance Grasonville MD.
Originally Posted by Cigarette 30
I posted this information under another discussion about marine dealers, but felt it was noteworthy enough to have it's own thread. I don't post much, and regret my delay relaying this experience, along with being long winded, however, it truly is nice to be able to relay such a positive experience.
I have had extensive work performed by Offshore Performance in Grasonville Md. on several boats, and in a time of sub standard work and expectations, not only in the marine industry, but in our work place over all, I could not be more pleased. That's right, believe it or not, it's possible to have great quality, and honest work done on a boat!
I had engines pulled from my Cigarette last fall. I requested a shop in south Florida perform the rebuild and upgrade, and expected the possibility of the dealer to deny the request. To my surprise, they openly accepted my idea, and without criticism welcomed the project. The engines were removed, delievered, and reinstalled flawlessly by Offshore Performance. I requested everything from trim cables, to the furthest nut or bolt to be replaced if not in new condition. I also asked to have both drives completely rebuilt and "made new," no expense spared. Finally, there were some very small gel coat chips I wanted repaired.
In the promised time, my boat was returned "brand new" ! I am often referred to as the most "particular, or crazy person" about detail, I wax my bilge's, replace every hose or connection that shows discoloration, etc., just to be "perfect."
This boat was returned without so much as a fingerprint on the brand new CMI headers. I spent the better part of two days, checking every connection, hose clamp, and screw (to alien of course) and found NOT ONE FLAW.
Almost 50 hours later, the boat runs perfect, and not one single fault of the servicing dealer has arisen, impossible many would say.
The owner Mr. Proctor, the service manager BK, and the "tecks" (one of which posts regular on OSO, "John") all performed flawlessly! I would not own a performance boat without the ability to rely on a dealer and service shop to service the product, and I can't imagine a better shop anywhere than Offshore Performance.
I have had extensive work performed by Offshore Performance in Grasonville Md. on several boats, and in a time of sub standard work and expectations, not only in the marine industry, but in our work place over all, I could not be more pleased. That's right, believe it or not, it's possible to have great quality, and honest work done on a boat!
I had engines pulled from my Cigarette last fall. I requested a shop in south Florida perform the rebuild and upgrade, and expected the possibility of the dealer to deny the request. To my surprise, they openly accepted my idea, and without criticism welcomed the project. The engines were removed, delievered, and reinstalled flawlessly by Offshore Performance. I requested everything from trim cables, to the furthest nut or bolt to be replaced if not in new condition. I also asked to have both drives completely rebuilt and "made new," no expense spared. Finally, there were some very small gel coat chips I wanted repaired.
In the promised time, my boat was returned "brand new" ! I am often referred to as the most "particular, or crazy person" about detail, I wax my bilge's, replace every hose or connection that shows discoloration, etc., just to be "perfect."
This boat was returned without so much as a fingerprint on the brand new CMI headers. I spent the better part of two days, checking every connection, hose clamp, and screw (to alien of course) and found NOT ONE FLAW.
Almost 50 hours later, the boat runs perfect, and not one single fault of the servicing dealer has arisen, impossible many would say.
The owner Mr. Proctor, the service manager BK, and the "tecks" (one of which posts regular on OSO, "John") all performed flawlessly! I would not own a performance boat without the ability to rely on a dealer and service shop to service the product, and I can't imagine a better shop anywhere than Offshore Performance.
Damn and I thought I was anal.... Great story nice to hear good things about businesses....
08-16-2006 | 07:52 PM
#5
AKA NoMoBoatin
Joined: Jan 2003
Posts: 3,684
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From: Can't remember.
Re: Offshore Performance Grasonville MD.
That is nice to hear with all the bad doings by other dealers.I wish i had bought my aftermarket drives off them instead.Maybe they would of called me back in atleast 1 of the 17 calls i've made to the shop that sold me their drives.
08-16-2006 | 07:58 PM
#6
VIP Member
Joined: Feb 2003
Posts: 51
Likes: 0
From: Edgerock MD
Re: Offshore Performance Grasonville MD.
Great post!! It's good to see the "good guys" get some recognition! 
I've bought two of the last three boats that I've owned (Formula 223 and my current Top Gun) from Offshore Performance and both purchases have been nothing short of top notch. Other people talk the talk....but they walk the walk, maybe that's why they are doing so well!!
Cheers to you Offshore Performance
Craig Hall (OldSchool posting on the wife's puter)
I've bought two of the last three boats that I've owned (Formula 223 and my current Top Gun) from Offshore Performance and both purchases have been nothing short of top notch. Other people talk the talk....but they walk the walk, maybe that's why they are doing so well!!
Cheers to you Offshore Performance
Craig Hall (OldSchool posting on the wife's puter)
08-16-2006 | 08:16 PM
#7
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Joined: May 2005
Posts: 201
Likes: 0
From: Haymarket and SML, Va.
Re: Offshore Performance Grasonville MD.
That's great to hear. I bought my boat off a guy that I see now works as a broker at Offshore Performance. He was great to deal with then, and it looks as if they have great people in all departments.
Re: Offshore Performance Grasonville MD.
08-16-2006 | 09:41 PM
#9
Charter Member
Joined: Oct 2003
Posts: 2,732
Likes: 2
Re: Offshore Performance Grasonville MD.
Had the OSO boat serviced there a few weeks ago. It was in and out in 24 hours. Same experience, Grade A service. BK knows his stuff for sure. He used to work for Fountian for 14 years and for Lake Cumberland also.
Bill Proctor, as always, gets it done. Class act.
Bill Proctor, as always, gets it done. Class act.
08-16-2006 | 10:46 PM
#10
Registered
Joined: Oct 2000
Posts: 4,276
Likes: 8
From: SoCal
Re: Offshore Performance Grasonville MD.
Originally Posted by OSOAdmin
Had the OSO boat serviced there a few weeks ago. It was in and out in 24 hours. Same experience, Grade A service. BK knows his stuff for sure. He used to work for Fountian for 14 years and for Lake Cumberland also.
Bill Proctor, as always, gets it done. Class act.
Bill Proctor, as always, gets it done. Class act.
Good to hear
I didn't have the same experience with another mechanic recently. 
