Okay here is my rant...I am a huge GM Man so this is just fuel for my fire! My wife has a Ford Explorer Limited that she bought before we were married. I got a recall letter from ford stating their is a problem with the Cruise control causing fires. I took it in last July 07' and they unplugged it stating the part would be avaliable in august. Since they uplugged it the Cruise, Anti Locks do not work!!!! Well I just called Ford and they said the parts are still back ordered until June of 08' That is Customer Satisfaction!!!!!



Update: January 17, 2008


Cars:

Parts for the cruise control switch recall will be available sometime in February 2008. Affected customers will receive a postcard from recall headquarters instructing them to make an appointment with their dealer to have the recall completed.
Trucks:

Parts for the cruise control switch recall will be available in the second quarter, 2008.Affected customers will receive a postcard when parts are available from recallheadquarters instructing them to make an appointment with their dealer to have the recallcompleted.

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Ford is conducting a voluntary safety recall involving speed control deactivation switch systems in 3.6 million vehicles.

I too own an Explorer and have purposely not taken it in for the cruise recall, I am hoping it catches fire and burns in my driveway.

All they do is unplug the cruise @ the module under the hood. Had the same issue with my expy. Watched the tech unplug the cruise harness and tape the plug. In a month or so they called me with the parts in. They just replaced the connector on the plug.

And GM never has problems like this? Uh huh.

I never said they didn't, I am just speaking about this issue and how it is being handled. Almost a year to fix a recall is crazy! Do a search on the net and wait until you see the list...Ford by far has the most recalls!

All manufacturers have recalls, but this seems more like a parts issue. I will say this, when GM issues a recall, all there duck are in a row as far as customer notification/parts availability.

A recall tells me the manufacturer is interested in customer safety and satisfaction no matter what brand it is.

I'm surprised they would handle it like you describe.

Recalls tell me the NHTSA is about whack them over the head if they do not do something now.

I took my navigator in for other work, and they did the recall. Disabling my cruise control. I plugged it back in in the parking lot before I left the dealership.

They got the parts in a few months later and fixed it.

The problem is a bad switch in the master cylinder that cracks and shorts out with the brake fluid, causing a fire. The fix is to add a fuse inline with the switch so that if it shorts out, the fuse will blow before enough heat is generated to cause a fire.

The last (and I mean last) GM truck I had I replaced every major part at least TWICE and many parts 3 times. As you can expect, customer service was much as your experience with Ford only over a much longer period with many more than just a few problems. Since then I have had 3 Fords. In contrast, they have been an absolute pleasure!
Name a part, and I'll tell you the story!