Galleon Marina Key West WORST EXPERIENCE EVER
11-21-2017 | 09:54 AM
#1
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Joined: Jun 2007
Posts: 144
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From: St Clair Shores, MI
Galleon Marina Key West WORST EXPERIENCE EVER
Worst customer service!! Watch your bills at this establishment!! Not only is this marina expensive, but they over charged me and charged me for a day that i wasnt there!! These people are unreasonable and impossible to deal with!!
We checked in on nov 4, 2017 and departed the morning of nov 11, 2017- i was given 2 seperate reciepts, one receipt was for 3 nights and the other receipt was for 6 nights. Once i noticed the error, i called immediately and spoke with cindy to discuss the mistake. Not only was this woman rude, she was impossible to deal with!!! She was argumentative and basically told me that we left late (after 2 pm) even though i had proof from my fuel purchase ( credit card receipt) and time stamped photo's/ text messages!!
The dispute was met with such contempt, i decided to cancel my reservation for next years race / poker run week - i was then told if i cancelled the reservation , they will keep my entire deposit of $1806.00!!! Remember they already have a wait list for next year so this is nothing more than price gouging consumers!! They already charge extra for race week and then they double charge on top of it!!
We have been going to this race/poker run week for well over 20 years and have a time share at the resort - still no consideraton was given. Unfair!! Rude!! Rip off!!!! Stay elsewhere!!!!
We checked in on nov 4, 2017 and departed the morning of nov 11, 2017- i was given 2 seperate reciepts, one receipt was for 3 nights and the other receipt was for 6 nights. Once i noticed the error, i called immediately and spoke with cindy to discuss the mistake. Not only was this woman rude, she was impossible to deal with!!! She was argumentative and basically told me that we left late (after 2 pm) even though i had proof from my fuel purchase ( credit card receipt) and time stamped photo's/ text messages!!
The dispute was met with such contempt, i decided to cancel my reservation for next years race / poker run week - i was then told if i cancelled the reservation , they will keep my entire deposit of $1806.00!!! Remember they already have a wait list for next year so this is nothing more than price gouging consumers!! They already charge extra for race week and then they double charge on top of it!!
We have been going to this race/poker run week for well over 20 years and have a time share at the resort - still no consideraton was given. Unfair!! Rude!! Rip off!!!! Stay elsewhere!!!!
Last edited by miller001; 11-21-2017 at 01:27 PM.
11-22-2017 | 10:13 AM
#8
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Joined: Nov 2002
Posts: 12,968
Likes: 811
From: On the way to a PR near you
Saw the video you made on Facebook. What a load of crap.
Also explains how when we left last year we were #2 on the wait list and then over the Summer we became #7. They were obviously putting people ahead of us that they could charge more given we are only 32'.
Also explains how when we left last year we were #2 on the wait list and then over the Summer we became #7. They were obviously putting people ahead of us that they could charge more given we are only 32'.
11-22-2017 | 12:12 PM
#9
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Joined: Jun 2007
Posts: 408
Likes: 8
From: Gull Lake
The Galleon has a $10.7 million payout from a lawsuit in 2016 that they must be trying to offset by any means possible. Regardless, cheating others and gouging is not acceptable and the Galleon needs to make things right. If you have substantial evidence that you did not check out late, file in small claims in your home state. They will have to answer the suit. Also, reporting to the BBB can help, but it appears that the Galleon has no rating with the BBB and is not concerned.
