Anyone got any higher-up UPS contacts? Latham parts lost.
08-07-2018 | 05:24 PM
#1
Thread Starter
Platinum Member
Joined: Feb 2001
Posts: 4,290
Likes: 1,450
From: Virginia Beach
Anyone got any higher-up UPS contacts? Latham parts lost.
Long story short... I’m the receiver, and a UPS Store up in Jersey shipped some hard to find parts to me in VB. They never showed, I started a lost package investigation, but nothing has really happened. I need these pieces to finish my project (not that it matters because the weather has been absolute sh!t on the east coast for weeks with no let up).
Can anyone lend a hand?
Sorry mods if this is the wrong place. TIA
Can anyone lend a hand?
Sorry mods if this is the wrong place. TIA
08-08-2018 | 06:47 AM
#2
Registered
Joined: Sep 2001
Posts: 2,287
Likes: 0
From: Houston, TX, USA
I had a package that got shipped around the country a few times. I had a friend that was a high up UPS that worked on trying to getting me the part. He had no luck getting people outside his area to help.
08-08-2018 | 07:36 AM
#4
SORE MEMBER
Joined: Apr 2004
Posts: 6,984
Likes: 1
From: 29°50'49.74"N 95° 5'17.55"W.......TEXAS
As long as the shipper put the shipping info inside the package there is a chance it will show in a couple of weeks. We try to tape address info to the actual item when we ship something important, that way if the box is destroyed you still have a chance
08-08-2018 | 10:43 PM
#5
Thread Starter
Platinum Member
Joined: Feb 2001
Posts: 4,290
Likes: 1,450
From: Virginia Beach
Well here’s a story...
Resigning myself to the fact that UPS lost my parts. I reached out to Latham Marine in hopes that they had the brackets and related hardware that I needed. I mentioned in the email that these were for a TRS, and that UPS had lost my stuff (we had talked already about pins and schematics for the parts I had coming).
Within fifteen minutes I received a call fron Tommy at Latham... they had my TRS brackets! Talk about bizarre and serendipitous!
Evidently, UPS damaged the package, and had no address information. They saw the stamping on the mounts and shipped them back to Latham Marine in Fort Lauderdale. They figured Latham had shipped them.
What the hell?!
I’m extremely happy that my parts were found. Someone at UPS tried to do the right thing. But had I not called Latham to look for parts, I would have never found them, and UPS would have gotten off basically Scott free for their f-up.
The UPS Store and the seller confirmed that the package was boxed up well.
I should play the lottery this week!
Resigning myself to the fact that UPS lost my parts. I reached out to Latham Marine in hopes that they had the brackets and related hardware that I needed. I mentioned in the email that these were for a TRS, and that UPS had lost my stuff (we had talked already about pins and schematics for the parts I had coming).
Within fifteen minutes I received a call fron Tommy at Latham... they had my TRS brackets! Talk about bizarre and serendipitous!
Evidently, UPS damaged the package, and had no address information. They saw the stamping on the mounts and shipped them back to Latham Marine in Fort Lauderdale. They figured Latham had shipped them.
What the hell?!
I’m extremely happy that my parts were found. Someone at UPS tried to do the right thing. But had I not called Latham to look for parts, I would have never found them, and UPS would have gotten off basically Scott free for their f-up.
The UPS Store and the seller confirmed that the package was boxed up well.
I should play the lottery this week!
Last edited by TomZ; 08-09-2018 at 07:50 AM.
08-09-2018 | 06:38 AM
#7
VIP Member
Joined: Feb 2004
Posts: 12,314
Likes: 1,555
From: Maryland
100% agree with this, always attach return add and shipping address to the parts or product INSIDE the box... I was a driver for 12 years boxes get beat up, it happens.. BUT, the boxes are designed to protect the contents they are sacrificial. many times trailers leak and cardboard breaks down.. its just good practice to make sure labels are inside, if the products fall out they go to "overgoods" they try to track down where they go, a little label goes a long way.
08-09-2018 | 07:57 AM
#9
VIP Member
Joined: Jan 2011
Posts: 1,168
Likes: 44
From: Canyon Lake/ Houston, TX
Good ending to your part problem. I was gonna ask you to check your dumpster!!!
https://newyork.cbslocal.com/2018/08...ster-packages/
Most of my packages shipped by UPS have some sort of damage, never used to be that way.
https://newyork.cbslocal.com/2018/08...ster-packages/
Most of my packages shipped by UPS have some sort of damage, never used to be that way.
Hope you asked Latham to use Fed Ex when they send ‘em....
