THANK YOU "STR" Shaun Torrente Racing
#1
I just wanted to post my outstanding experience with Shaun Torrente Racing . I order 6 new cleats for my boat after looking at seemingly hundreds of cleats on the internet . See my post Pop Up Cleat Question.
I went to their site and sent them a message through their system. I fully expected a generic response or none at all.... Well that was not the case at all. Within a couple of hours Randall had emailed me back and we started a discussion. After only a couple of emails I received a call at my office with Randall on the phone. He had contacted me through my work number from my email and just wanted to talk on the phone as it was easier than through email. He was outstanding, answered all my questions, and helped me decide on what to order. I sent the order off and they gave me a delivery date for the custom made to order cleats. I received them last week and they are even better than what I expected, and they were here in less time than was quoted to me.
It's great there are still companies out there that care about their customers and deliver better than promised . I really appreciate the time they spent with me on such a small order. Thanks again gentlemen. Well done!!!
Aaron Herbert
I went to their site and sent them a message through their system. I fully expected a generic response or none at all.... Well that was not the case at all. Within a couple of hours Randall had emailed me back and we started a discussion. After only a couple of emails I received a call at my office with Randall on the phone. He had contacted me through my work number from my email and just wanted to talk on the phone as it was easier than through email. He was outstanding, answered all my questions, and helped me decide on what to order. I sent the order off and they gave me a delivery date for the custom made to order cleats. I received them last week and they are even better than what I expected, and they were here in less time than was quoted to me.
It's great there are still companies out there that care about their customers and deliver better than promised . I really appreciate the time they spent with me on such a small order. Thanks again gentlemen. Well done!!!
Aaron Herbert




