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YTown42X 03-03-2020 10:46 AM

Skater Customer Service
 
Hi all. Was just curious what your experience with Skaters customer service is. We have called 4 times to get specifics on our new to us 36 and have never received a call back. We are very excited about the boat and are just trying to order the proper hydrohoist. The boat has Sterling 1100s and Mike at Sterling has been amazing helping us with what we need to know due to the fact he has a 36 Skater. Either way was wondering if this is what I should expect in the future if we need something or if this is an anomaly.

https://cimg5.ibsrv.net/gimg/www.off...f93d6922c.jpeg
https://cimg7.ibsrv.net/gimg/www.off...847a9573b5.png
https://cimg9.ibsrv.net/gimg/www.off...1d82ab0a8.jpeg

cowisl 03-03-2020 01:42 PM

I have found them to be responsive. Did you call Tony at the factory? Alan also knows these boats well.

YTown42X 03-03-2020 01:51 PM


Originally Posted by cowisl (Post 4727796)
I have found them to be responsive. Did you call Tony at the factory? Alan also knows these boats well.

We are new to Skater so just called the main number and left a message. Thatís good to know that theyíre normally responsive. Iíll try reaching out in that direction. Thank you for the reply.

cowisl 03-03-2020 02:15 PM

Congrats on the new boat. Brian took good care of it!

YTown42X 03-03-2020 02:40 PM


Originally Posted by cowisl (Post 4727799)
Congrats on the new boat. Brian took good care of it!

Thank you. He did. He was and is a complete class act in every way. Have really enjoyed talking and dealing with him.

abones 03-03-2020 03:28 PM

Very nice! Congrats.
That Boat looks Familiar. Did I see that around NY, and VT?

speicher lane 03-03-2020 03:35 PM

Everyone at Skater could have been caught up with the miami show depending on when you placed your calls..

Tony's ph# 252-945-8605

YTown42X 03-03-2020 04:39 PM


Originally Posted by abones (Post 4727815)
Very nice! Congrats.
That Boat looks Familiar. Did I see that around NY, and VT?

Yes. That is where the boat came out of

YTown42X 03-03-2020 04:40 PM


Originally Posted by speicher lane (Post 4727820)
Everyone at Skater could have been caught up with the miami show depending on when you placed your calls..

Tony's ph# 252-945-8605

Fantastic. Thank you

kevlar382 03-03-2020 06:49 PM

They have been great to deal with. Always very helpful with what very few issues we have had. I think you just caught them at a bad time. They gave us everything we needed for our lift, basically just duplicated the trailer and mounted it to the lift.


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