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  1. #1
    Registered jollyroger's Avatar
    My Boats:
    2001 Donzi 26Zx
    Join Date
    Mar 2002
    Lake Winni, NH


    Hola Compadres...

    I need to post this to warn others of the bad business practices I experienced over at PERFORMANCE TRAILER in
    Lake George, NY. Last May I bought a trailer from them for my '97 22 Classic. I drove from Chelmsford, MA to
    Lake George, NY to pick up this trailer. Its a standard dual axle steel frame trailer, painted black with yellow
    pinstripes to match the boat. But I digress. When I picked it up and plugged it into my 97 Dodge Ram 2500 with the
    factory towing package the brand new trailer had a ground fault. When you stepped on the brakes, everything else
    lit up dimly, except the brake lights they went out. Well, the owner of Performance Trailer, a very gruff individual
    named Bill, swore up and down that the fault was with my truck, not his trailer. Well, I wasn't satisfied with that
    response as I had just towed my '89 18 Classic to meet her new owners the week previously. He promptly backed
    up one of his trucks to the trailer and plugged it in. Same result. Now I am getting more than a little ticked off. Billl
    & his assistant then proceeded to rewire the trailer right in front of me. Guess what? Same result. Bill is back to
    swearing up and down that this problem is with my truck, not his trailer... although he can't explain why his truck
    didn't work either. Well, time was running short if I wanted to go & get the new 22 Classic before the marina closed,
    so with no lights, I hooked up the trailer and left, with Bill's assurance that once the problem was discovered, that
    IF the problem was with his trailer he would make it right, although he was pretty darn confident (smug would be
    more like it) about the problem being with my truck. Well, about a month later, after not being able to find this
    problem myself, the truck & trailer went to my mechanic. My mechanic proceeds to look at everything and it all
    looks right, right color wires to the right connections. I told him what Bill said, about it being in the trucks wiring. He
    agreed it was a possibility and proceeded to check the wiring harness of the truck. 4 hourslater, still no luck finding
    the problem. He replaces all of the connectors on the truck, thinking maybe a connector is shorting out somehow.
    Still the problem persists. He hooked up his snowmobile tralier to my truck, and all the lights worked fine. That
    brought him back to looking at the trailer again. He starts pulling the lights off one by one and looking them over
    really closely. He found the problem when he got to the tailights. The wires were the right colors molded into the
    wrong spots. My mechanic, cut the wires and swapped them around and PRESTO... the lights worked properly!!
    Finally!! So then the mechanic hands me the bill $250, $200 in labor, $50 for the connectors etc, that he replaced. I
    called Performance Trailer the next day and spoke with Bill. Of course, being the arrogant person he is, he did not
    believe me. I told him to go to the stockroom and get a BRAND NEW set of lights. He begrudginly agreed to do so,
    commenting that in his 14yrs of making trailers, this has NEVER happened. Well, he pulled the lights and they were
    molded wrong. He claimed he had produced about 80 trailers since I had picked up my trailer. He also told me had
    to go make some phone calls so all of his dealers would be aware of this issue. I asked him about my mechanics
    bill, and he told me he would get in touch with WesBar ( the MFG of the lights) and get back to me. I have called
    PERFORMANCE TRAILER every few months or so, trying to follow up on this issue. I did not want the $50 in parts
    covered, just the $200 in diagnostic labor costs. My close friends here know how busy & hectic things have been
    with my dad's accident etc. Well, today I call PERFORMANCE TRAILER again. The receptionist answers the phone,
    and I asked for Bill. When I explained the situtation to her to refresh her memory, and asked for Bill, she told me
    the following message.... The lights are NOT covered by our warranty. If I have a problem with the lights I should
    take it up with the manufacturer. I was furious to say the least. Nor would Bill come to the phone. What type of
    customer service is this. You need to remember that this trailer is still under the 1yr warranty and it was defective
    when I picked it up. I also saved them a ton of aggravation & warranty claims when I discovered what the cause of
    the problem was. But I guess thats not worth my $200 labor claim to PERFORMANCE TRAILER. I called WesBar
    today, and have already heard back from one person. I am expecting a phone call from thier QA engineer
    sometime today or tomorrow. They are at least making an attempt to resolve the issue. Too bad about
    PERFORMANCE TRAILER. I have recommended them in the past to several people who ended up buying one for
    thier boat. I will no longer recommend them, and quite frankly, I will be negative about them to anyone who cares
    to listen or who is searching for a trailer. Although the trailer itself is well built, their customer service sucks!! So to
    Bill, I hope you read this here or over on and every other offshore boating board I can think of. Feel free to respond! Though I seriously doubt you will. If this cost him just one lost sale, then I will be happy.


    PS: Those of you who know me, know its not about the $200. I have spent that picking up a bar tab.... its the
    principal of the issue, the promise to make good on something, then the REFUSAL to do so...

    PSS: Sorry for the LOOOOOONG RANT!! I'll make it up to you all at AOTH!!

  2. #2
    Platinum Member Platinum Member Jassman's Avatar
    Join Date
    Oct 2000
    I think its a great informative post, its part of what I think OSO is all about. I doubt that you will ever see any money, but unfortunate for them it will cost them more than the 200.00 in lost sales. Sometimes people just don't think, everything is short term, the customer is right
    Last edited by JASSMAN; 04-24-2002 at 05:40 PM. Building composite fishing and pleasure catamarans.

  3. #3
    Consider Performance Trailer crossed off my "do business with" list... and I will relate your experience to anyone I know that's shopping for a trailer...

    Thanks for the heads-up
    pro27 and ROB FREEMAN like this.

  4. #4
    Charter Member #1171 Charter Member obnoxus's Avatar
    My Boats:
    Join Date
    Feb 2001
    New Lenox , Il
    I will pass it on to anyone asking about trailers,,,, I have always been an Eagle guy far !!!!
    newfountainguy likes this.

  5. #5
    Registered Playn's Avatar
    Join Date
    Jan 2001
    This seems to be a popular topic these days! What the hell is it with these companies???

    Thanks for the heads up and informative post. Heck I would think you would have your issue resolved quickly by the supplier for finding the problem with their product and they would reimburse the manufacturer for the cost to repair at least. Of course with the attitude he displayed towards your complaint, I'm not sure I would want to have any future dealings with him.
    ROB FREEMAN likes this.

  6. #6
    I drove to Performance Trailers a few years ago, and purchased a trailer from Bill, he was very helpful, and when i got back home, i noticed that he had forgot to install the chrome centers ,on the aluminum wheels, so i called him and he said No Problem, and 2 days later, i had them at my door!
    Sounds like Maybe times are a little Tough in the Boat Trailer Business, if he's treating you this way, Because it is a Small World, and people talk!
    I hope you get it worked out with Bill, because he has always treated me fair!
    Between me and my father, we have purchased 3 Trailers from him!

    I just hate these "Businesses that don't care stories"

    Good Luck,

  7. #7
    Join Date
    Dec 2000
    Flemington, N.J. U.S.A
    Boy ,there are a lot of these type of stories going around now ! Myself included . THanks for posting it .We all need to know .

    And we all need to be sure of the facts before we post . I got jumped on a little myself when people didn't beleive me over the big company . But know things are changing ,people are seeing the big company working out what IS wrong . Good luck to you !

  8. #8
    Neno the mind boggler VIP Member glassdave's Avatar
    My Boats:
    Batboat, 38 Scarab Thunder, 16 Sidewinder, 27 Magnum
    Join Date
    Sep 2001
    toledo oh
    hey dave . . glad to see you made it over to the OSO board, couldn you get woodsy for a login name here? . . .hope your father is doing well. . . . hows the new house and last but not least ya get those tabs mounted yet. . . . sorry to here a bout the trailer deal, sounds like a huge hassle. i read throurh that whole post before i figuered out who you were than i saw the woodsy at the bottom.

    Dave Sikorski

  9. #9
    Registered jollyroger's Avatar
    My Boats:
    2001 Donzi 26Zx
    Join Date
    Mar 2002
    Lake Winni, NH

    Just got off the phone with the QA Engineer a guy by the name of Bob Evaston, from WesBar (mfg of the lights). After talking a bit with him, I am pretty confident that WESBAR will find away to rectify the situation. I have to hand to them, they called me within an hour of me leaving a message yesterday, and Bob called me first thing this am from Indiana to find out what exatcly the issue is/was. Maybe I can score a set of those neat LED type trailer lights..... Wesbar knows what customer service is about.


    PS: Hey Dave... actually, I sold em... gonna score a set of Arneson Rockers to go with my new Blackhawk drive...

    Hows life with you? Ping and let me know when you are coming out this way!!! My dad is doing GREAT!! Thanks for asking!!

  10. #10
    Registered Chris288's Avatar
    My Boats:
    2005 288 SUNSATION
    Join Date
    Mar 2002

    Had the same problem... not with BIll though...

    same thing, lights were wired from the manufacturer WRONG... I went crazy trying to figure it out,, didn't take me 4 hours though, re-wired the whole trailer and same problem,, looked over the truck no problmes, finally looked over the lights and found it..

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