FeverMike

Good points. My 38TE was not perfect and I had to get Martin Sanborn invloved with a trip back to the factory to fix a few marks on the aluminum t-top tubes. Fountain did take care of everything and were quick about it all. Plus my local dealer was very good at handling this.
I agree attention to details needs to be addressed to improve the product more.

THEJOKER

Mike:

Let Lisa take care of 35 Fountains problems , they'll get resolved in a hurry!

pbm457

Mike, you guys are making me a little worried about my new purchase. I've just been through all of this with another manufacture, and was hoping not to repeat this.

Fountainclimber

I would like the windshield to fit. Equal spaces left to right and the gasket materials to actually keep the water out. No 1/4" gaps in the foam tape and water running down into the cup holders.

FeverMike

Naw, nothing really bad but just some improvments a lot of us feel Fountain should address. You see us Fountain guys can talk like this about our boats..not like other owners from other manufactures that live in glass houses with thin skin...you know who ya are!

This is all positive feedback and I just hope Fountain monitors this forum and takes a close look at some of the things Fountain owners and non-owners are talking about. Your new Fountain will be a way better built boat than your last one.

epeek

It all comes back to fit & finish. All the same stuff that
the domestic auto makers had issue with with back
in the 70's. By the time they finally got thier act
together, the Asians had half their market share.
I love my boats hull integrity & design,but the
fit & finish work sucks and Reggie should be
ashamed that his factory lets it go out the door
like that. To make matters worse, their warranty
dept is nothing to write home about either.

FeverMike

That's the truth...she could solve the worlds problems too.

Actually between both of us I am way better with customer/dealer service working out dealer recommitment orders and complaints and dealing with them than she is....I have to be as a factory rep in my field in the high end professional musical instrument industry. However I have seen her in business mode selling and nobody can tell her no!

A lot of factory reps ignore dealers concerns and problems to a point and especially ignore consumers. I've found that in today's world that the factory rep that takes care of and address' the consumer head on right away along with the dealer wins a customer for repeat business. I can't begin to tell you how simply returning a dealers or especially a consumers phone call with in minutes puts everyone at ease and solves most of the problem at hand. today people tend to ignore and not want to deal with a problem hoping it will just go away...it doesn't! Plus a happy consumer is the best advertising there is!

FeverMike

I have had warranty issues with both Fountains I have owned and never had a problem getting things resolved. Usually if your dealer is on top of things there should not be any problem between the consumer and the manufacture. However I have heard about the warranty dept too...word of mouth is the best or worst advertising.

epeek

I just edited my comment and toned it down because
you are right. The dealer should be handling warranty
issues with the manufacturer. Not the customer. The
problem is Fountain has a tendency to give anyone
with enough money to order some boats a dealership.
Mine sucked, no real knowledge of the product and
no service dept. But when you have to call the factory
yourself, they should step up and either get the dealer
to get with the program or take care of it themselves.
The auto industry would never stand for the crap half
these boat dealers pull. My boat went back to Fountain
and exactly 2 of the 10 problems were fixed. On top
of that the boat came back with torn upholstery and
was filthy. This after I paid the an extra 3k to put
a fairing on it while it was there.

Back4More

Been through mine from bow to stern....And on the new ones at the boatshows, I look where no one else does.
Found lots of stupid little things that caused problems for me on mine.
They could have been avoided with ease.
Larger screws and washers with more of them in the cabin...I just about doubled up on all of them.
The wiring was the worst, with it hanging everywhere, I had a short going to the cabin that took a while to find.
Other than that, I agree with the hull design being superior...I spank most in moderate conditions.