Originally Posted by rackster

Tony and Gail are huge assets for Fountain. They have an unbelievable amount of knowledge about Fountain Powerboats, and they care about their owners. Their primary responsibility is to take care of Fountain boat owner's and dealer's questions, problems, and warranty issues. That means that anyone that owns a Fountain, is considering buying a Fountain, is a Fountain dealer, or is just curious about Fountains, can call the customer service department (Tony or Gail). Depending on the reason for the call, they then have to coordinate service (sometimes thousands of miles away), provide warranty authorizations, and track down answers to questions (many about boats that are ten or more years old). Believe me, everyone wants a copy of the performance report for their specific boat. In addition to these responsibilities, they also field parts orders, and see that the orders are filled and shipped.
Just thought I would provide some perspective from the other side of customer service, so that response time expectations, are realistic. I have worked with both Tony and Gail, and I know that they try to help everyone that calls or emails.