GET FORD INVOLVED DIRECTLY ! TRUST ME ,IT WORKS !
Then have ford find another dealer that can do it right and get a NEW trans ! All automatics from everyone have there problems . Yours is crazy though ! Thats just a **** dealer plane and simple ! I would (and have) walked in screaming ! You would be surprised how that works when you are right and have something to back it up as you do ! They will do anything to shut you up when the show room is full of potential buyers !
Get FORD ,
Get a dealer that can do it right ,
Get a new trans !
Good luck !