Tell them that ALL of the mechanics are in boats working and not available by phone. You should try to help them yourself, you are the SERVICE MANAGER. These are the people that sign work orders and are ALL potential SERVICE customers. These are the people that YOU NEED to talk too. Answer thier questions along with a price quote. If you can't answer the question that they have, OR they are do it yourselfer's tell them about the great forum sections in OFFSHOREONLY.com In a friendly way. Foremost of all is your ATTITUDE. You are in the SERVICE BUSINESS.
Just an opinion,