Cigarette Customer Support...does It Exist ?
 

I sent 2 e-mails in 3 weeks and left 2 phone messages the following 2 weeks (parts) and NOBODY, ever replied either by e-mail or by phone...

This has nothing to compare with Formula customer support... Do they call back sometimes ?

Re: Cigarette Customer Support...does It Exist ?
 

What are you insane? Boat show is in two weeks and Skip is printing T shirts by the truck load in his shop!



Seriously, if you want Cigarette customer service buy a Lipship boat and Phil will get back to you.

Re: Cigarette Customer Support...does It Exist ?
 

Nope, I have e-mailed and called a half dozen times within 2 weeks about some parts I need for a potential purchase(did not know if an upgrade was worth going through cigarete or private) ... no response.. complete BULLCHIT.. Skip must be at the BUFFETT ! I hear to just go through Phil At Lip Ship and it will be a better experience

Re: Cigarette Customer Support...does It Exist ?
 

When you call no one at Cigarette answers the phones?

Re: Cigarette Customer Support...does It Exist ?
 

a lady answers, transfers me to apparently the right person, leave a message. nobody calls back, so I call back again, saying AGAIN I sent 2 e-mail without answer and one phone message and no call, she trans fers me again to another voice mail, leave a message again, still no answer...

If they could at least redirect me to Phil or anybody else, but that's not the case. My hat off to Formula for that. SOOOOOO QUICK to answer back!

Re: Cigarette Customer Support...does It Exist ?
 

Helps if you own one of their boats.

What do you need from Cigarette?

I have never had a problem calling them. Most manufacturer build boats Cigarette builds work of arts so their busy!

Re: Cigarette Customer Support...does It Exist ?
 

we just finished a nice 36 staggerd 750 vortech legacy custom marine

Re: Cigarette Customer Support...does It Exist ?
 

I e-mailed them two weeks ago....No response!!!!!!

Re: Cigarette Customer Support...does It Exist ?
 

What do you need from Cigarette?

1994 TOP GUN deck price/availability

Re: Cigarette Customer Support...does It Exist ?
 

wont call me back either:rolleyes:

Re: Cigarette Customer Support...does It Exist ?
 

Wow nobody's bashin' Fountain!:drink:

Re: Cigarette Customer Support...does It Exist ?
 

not bashing anybody here! Just curious to see if I was the only one!

Re: Cigarette Customer Support...does It Exist ?
 

I love the 39Cig and will soon own one. But I have a 36Baja right now and they have great customer service. I say you pay that kind of money for a boat and someone better be there to answer questions during all regular buisness hours. Not send you to someones voicemail. But as sad as it is theirs alot of people that run buisnesses like that.

Re: Cigarette Customer Support...does It Exist ?
 

lol!!:D

Re: Cigarette Customer Support...does It Exist ?
 

Cigarette has always been that way. Half the ladies in the front office barely speak English. They make a killer boat, but their customer service just sucks.

Re: Cigarette Customer Support...does It Exist ?
 

Damn, guess my next boat won't be a Cig either. :D

Re: Cigarette Customer Support...does It Exist ?
 

try phill maybe he could help u out

Re: Cigarette Customer Support...does It Exist ?
 

well...when I was 12 or so..I wrote a letter to cig asking for info on there boats...got back a bunch of brochures, some pictures some stickers and a letter..wish I still had them..pretty good customer service back in the day to take care of a kid back then...

Re: Cigarette Customer Support...does It Exist ?
 

Getting stuff from the "boutique" is tough.

E-mailed Bud with a tech question last week, had an answer the same day.

Re: Cigarette Customer Support...does It Exist ?
 

I doubt any manufacturer would part out boats in that nature and not control the end product.

Heck I know Nortech tries to buy back trashed boats so they will not have weakened boats out there with their names on them.

Re: Cigarette Customer Support...does It Exist ?
 

Why are you guys calling Cigarette factory.
Why not just call a Cigarette dealer and ask them for what you are looking for.



Rick OSG

Re: Cigarette Customer Support...does It Exist ?
 

Oh, so thats why they're so darn slow. I didn't realize they were sculpted from solid marble. Or maybe they're cast in bronze ? :):)

Re: Cigarette Customer Support...does It Exist ?
 

I have never had a problem getting a return phone call. I have left message for parts, Bud, and Skip and have always gotten a return call. I have also used Tres and Phil when I needed parts or had a question and both provided me great service/ Im sure that most people in the boating industry are scrambling to get ready for the show of all shows. MIAMI !!

Re: Cigarette Customer Support...does It Exist ?
 

It was faster than yours in the sh!t... Heck you even hitched a ride!!! :D:D:D

Re: Cigarette Customer Support...does It Exist ?
 

they won't even call or give any kind of support even for there only canopied race boat, thats y we are looking to get a new ride

Re: Cigarette Customer Support...does It Exist ?
 

Wanna Buy A Eliminator?

Re: Cigarette Customer Support...does It Exist ?
 

Have to give Phil at Lipship a thumb's up, i called for him, gave me his cell and talked to him I believe when he was eating lunch. Great information and a straight shooter. I hope I am able to do business with him because that makes you feel good about spending that kind of money. BTW, it is a week before the show and he still took the time, my bad for even bothering him this week, i guess i owe him lunch!! Hammer

Re: Cigarette Customer Support...does It Exist ?
 

"Why are you guys calling Cigarette factory.
Why not just call a Cigarette dealer and ask them for what you are looking for. "
Back when I was in sales for a Cigarette Dealer I got Skip on the phone to ask him a question about a boat one of my best cleints was getting ready to purchase. Skip was condescending and treated me as second rate. A month later I was at the factory and again was treated like a knat. (Went by to see Phil and was treated great!!!) I think that Cig still builds one of the best big water boats, and have created a work of art in the process. But the customer service is sub par and Skip as an owner has forgot who REALLY sells his product. I own a High Performance Boat Dealership and my personal boat is a Cigarette (From when the one and only true owner of Cigarette was in charge), but I feel for the Cig dealers who have to try giving customer service while dealing with the ego.

Re: Cigarette Customer Support...does It Exist ?
 

Its a shame that Harry Judge passed on. He was a man who knew how to get just about anything done.

I agree that its going to be tough to get a new deck from Cigarette, or any manufacturer for that matter. That's a tall order. You can't call your local Chevy dealer or the Factory and ask for a new body on your 1984 Chevy Celebrity.

You may have more luck searching for a wrecked/totaled hull, and stripping off the deck to add it to your hull.

Re: Cigarette Customer Support...does It Exist ?
 

hey jeff why not try GM and tell them you want to get a price on a body for you 13 yr old chevette see if they call you back :rolleyes: I am sure cigarette gets alot of calls & phone messages each day from tirekickers like you asking them all kind of questions & prices

WATERBOY 38

Re: Cigarette Customer Support...does It Exist ?
 

Hey, I emailed them the other day and got a reply back right away.

[email protected]

Guys name was Mike Galliger I do believe. Was really helpful and we traded a couple different emails. Maybe it will help if you call asking for a certain person. ???

Re: Cigarette Customer Support...does It Exist ?
 

I'm probably a tire kicker, but there is one thing for sure. If you never ask, you'll never get answer.

I don't know what you do for a living and I don't care. One thing I know: I'm always open to hear question from my customers. If I can help, I do it. If I can't help, I'll tell them I can't. But in the end, If I'm ready to pay them for something I can't build myself, what is the problem ?

When you have soooo much money to say no to your customer, then you better change job... Is this your case ?

Re: Cigarette Customer Support...does It Exist ?
 

and I'm not hiding behind an empty profile page...

http://www.offshoreonly.com/forums/member.php?u=69387

Re: Cigarette Customer Support...does It Exist ?
 

Jeff,

do this.....AFTER the Miami boat show and the poker run in a few weeks just give Phil a call and see if he can help you. If he can't help you get a brand new deck he may be able to get you a deck off a wrecked boat he knows of somewhere or something along those lines.

This time of year for Phil is like Christmas for merchants, very busy, not a whole lot of time to chat. But catch him on the right day and he'll help you out like no other in the industry.

In regards to customer service at cig...Yea, I've heard it's sucked for some time. I've never dealt with them though, I deal with Phil and have never, ever had one problem. Though I do think Cig should hire me as ther PR guy, I'll whip that sh!t into shape, look what I do for Phil and he doesn't even pay me!!:drink:

Re: Cigarette Customer Support...does It Exist ?
 

Cig should hire me as ther PR guy,

You got it! This would be a fun job! I'd give my name too!

As you said, I'll wait and get in touch with him later!

Re: Cigarette Customer Support...does It Exist ?
 

I usually agree with the whole customer service thing no matter what, 100% of the time, however in business you need to qualify clients and prioritize them. I use to carry a client load of 122 which in my industry is a lot. It sucks for the little guys that I had to cater to the larger paying customer more than them, but it's the facts of business. Also, a company like Cigarette needs to do what they do best...and that is make & sell boats. Not pieces of their boats. If you were call with a simple easy to answer question, they'd probably get a call or email right back, however a new client, no history and a question that nobody probably has a real good answer to....you get put to the bottom of the tallest pile. Throw in the boat show and MANY high $$$ potential customers and scheduled sales meetings...you're all but forgotten.

I'd tend to believe cigarette won't sell you just a deck and probably not too interested in the sale. Again, just the facts of business and only my $0.02.
This forum has given you Phil's info more than once and knowing him, I know this is great advise. TAKE IT! If you really want a deck, call him and post on here what he says. Your customer service you are looking for is there...just make the call. The forum will wait for your reply.

Re: Cigarette Customer Support...does It Exist ?
 

A good product sell the first time, great customer services keeps customer buying!!!!!!!! The customer experience should be a part of the product or the overall strategy of the business, not just fiber glass, carbon fiber interior, and an oval logo....

Re: Cigarette Customer Support...does It Exist ?
 

In my opinion (not just refering to Cigarette) I think customer service and public relations is the back bone of any company that deals with sales.

It is the person calling to "kick tires" or has a stupid question that most likely will be there in the future to buy your product.

It is the person that has already bought the product that is going to get asked by others, how's that boat, car, gun, t.v., motorcycle, etc. is. And it's that owner that is going to say, it's great, but the company SUCKS!!

Word of mouth is a HUUUUGE part of any sales oriented business. Look at how much you'll hear on OSO when 1 person has a bad experience with a boat manufacturer, dealer, company owner, etc. Then you'll get two pages of people chiming in agreeing and bashing. In one way or another, that hurts the bottom line. If just ONE person doesn't buy a boat, part, accessory or even a T-shirt, that's half a million, tens of thousands, hundreds, or a few dollars that is not going into that business.

You treat someone well over the stupidest thing, you'll be paid back 100 times over 90% of the time. Look how many people come on here and praise Phil or Fiorre or Fred (Trick) and it's usually over that fact they took a phone call, helped when they didn't need to, answered a question or treated someone the way that they themselves would want to be treated.

yes, I understand there is a pecking order to importance of the question/inquiry/contact but all those questions, no matter how big or small, should be handled in some sort of timely manner.

Cigarette has marilyn to do PR work and she does a good job at what she does, dealing with press and so on. What I would do if I were Skip is hire one or two people that their sole purpose is to do "hands on PR". Answer the e-mails and phone calls, get back to people in a timely manner, go to the poker runs and give out a few shirts and hats while shaking hands and kissing babies, be the company that people compare all the others too, not just for the quality boat built but fror the professionalism and kidness that is displayed.

Do this, and the return will be 100x's fold of the effort that is put out.

Re: Cigarette Customer Support...does It Exist ?
 

It could be a liability issue. In todays world, if they help you in any manner or work on your boat , they could be held liable for any future racing mishaps. For example, as an Audi dealer, I am told that I cannot touch or install any infant/ child car seats. We can tell/show you how to install them, but at no time can I or any of my employees physically touch/ install the seat.There is just too much liability. It,s a shame, but that is the world we live in today.

Re: Cigarette Customer Support...does It Exist ?
 

Just buy mine while you are down there, its in a rack next to his shop if you go, ask him