defender marine in conn

We carry a number of these items if you don't find what you need give us a shout. We also have a brand new 2013 300plus page catalog that might come in handy for you.

They're not alone...Monster Marine just charged me almost $14 to ship two 2 inch water pressure gauges!

Yeah I know a lot of people do it, they are making money on shipping. But it irritates me when they charge you 15 bucks and shipping label says 5 bucks. Specially makes me mad when they can get flat rate shipping for a few bucks.

Its pretty standard to upcharge for shipping, just like expenses no one bills without a charge.

But to charge you $15 for a $5 dollar ship is nuts.

Thanks for the leads, hopefully this coming weekend I'll get time to start looking and ordering some parts. May even get the boat done by November.:lolhit:

yeah i understand business, if you charge a few extra bucks to ship fine. But a couple bolts that could have gone in an envelope with a stamp and you charge 15 bucks, ehh get out of here.

Guys, let me speak up about shipping. I think most of us in this industry are in the same position.

In general the US postal service is not an option. If we just throw the parts in an envelope and send regular mail there is no tracking, no insurance and no proof of delivery.
So after we tried that a few times and had to replace “Lost” shipments at our expense we decided no more parts in envelopes sent regular mail.
Priority mail is a step up, but after you add insurance it is not that cheap, about $8.25 to ship 1 pound.
Why we don’t use Priority Mail:
• If they do lose it collecting on the insurance is a full time job
• Tracking is limited
• We have to process the shipment manually
• Our postman picks up at noon, so it is really hard to get stuff shipped the same day
Express mail costs more than UPS.

So we ship via UPS – and yes we do add a handling charge to small orders. If you go to the UPS web site you will see that the cheapest rate is in the $10-15 range for a residential delivery. For example 1 pound from here to Chicago is $13.19. There is no such thing as a $5 shipping cost with UPS.
We don’t love UPS but in general they do a good job.
Why we use UPS
• Our web site can do a pretty good job of calculating the shipping costs
• We ship a lot of packages - our UPS shipping is integrated with our order system so it is automatic at this end
• Even though it is a pain we can actually collect from UPS if they lose or damage something
• Our daily pickup is at the end of the day – so we can get stuff out the same day

I wish there was a better, less expensive way to ship, I am open to suggestions.

you gave us all the reasons for charging us more for shipping, but no incentive to buy from you. I mean 13.50 for an O-ring for a 500 EFI plenum 25-805732

Is $13.50 a lot for an O ring? Yes it sure sounds like it.

But we don't make the parts or set the prices. Everything we sell on our site is genuine Mercury and that is what they charge for it.

The incentive to buy from us is that if you order it today, it will ship today - we have them on the shelf.

And if you have a technical question we can answer it.

[QUOTE=Mbam; And if you have a technical question we can answer it.[/QUOTE]

What size eaton/char-Lynn helm is needed for twin #6 drives? I've looked everywhere and can't find anything. I need one but can't seem to get a straight answer on what part number to order the correct one. Thanks VV