Some aftermarket parts really come short on quality, so be careful.
02-27-2014, 11:25 AM
#41
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I guess i've been lucky ..I'm not saying the ones i've used were perfect,but none have cracked to date.(that i'm aware of) I do remember having had trouble with their pickups not being the correct fit into pumps .OD of tube a little to big and the brace not matching correctly to holes in pump .But my experience with ANY aftermarket stuff is almost none of it is perfect.Same with high dollar stuff i buy for my motorcycles .a little massage is commonly needed...But still easier than me trying to make whatever part ,from scratch.I'm trying to understand when you say you had so much trouble getting two pans the same?
They were all 14 quart BB pans but we got 2 pans that looked they were built by 2 different venders. The first time I sent them back and got the same thing in return so the next time I kept 2 and ordered 2 more ending up with 3 that match so I returned the mismatched set. The cracking was due to oil canning in the bottom of the pan.
Here are pics of the custom Stef's dry sump pans we got yesterday........ tank tuff.
02-27-2014, 11:31 AM
#42
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Well the bottom line Is we do our best and in some case it would seem we weren't able to make a customers installation go correctly. Its apparent that we couldn't say or do the right thing to make the original poster happy and all I can say is we're sorry but he has heard that before. We build the best products we possibly can. We do the very best to stand behind them.
Most Mfg's just won't engage on these forums because of the massacre but hey I'm here to take the punches for an imperfect situation. There is no excuse for a product that doesn't perform. And I never want to make or sell one that doesn't. But you see there's a problem when you build hundreds of a product and only a select couple have challenges with it. Your uncertain if the product was bad? or if there was a installation error because the install wasn't done by a professional shop it was done by a end user. Because the consumer wouldn't send the product back to us for review? I can only speculate.
So hey we will take the high road and again just say we wanted to make the situation right we really did I'm just not sure EXACTLY what even happened. I'm not saying the part wasn't bad but I am saying if your going to slam the manufacture at least give them the opportunity to get their product back review it and replace it. Let us at least try to get the product you want and deserve into your hands or all of your money back.
In all of these few posts I read one common thing. If there was a issue for the customer and we tried to find a resolution. No we weren't there upside down in the bilge but we never walked away and left the customer high and dry. When the customer wasn't pleased we offered a full refund but that still was not enough. At some point we feel we don't have the answers to these situations.
We proudly machine, fabricate and assemble thousands of products in our two USA manufacturing facilities in FL and Ohio. Yes we buy and sell products that are from over seas. If you look at every new cleat in any new boat made in the USA that hardware was imported. We build virtually thousands of products for so many manufactures that you have no idea that many of the products on your boats engine came from us whether you thought it was all OEM or not.
As for Stainless Marine and Latham both GREAT companies yes they traveled 25 miles to the show. And I'm glad because it also shows they committed and are part of a dieing breed. The cost to attend these events is staggering and has run most of the rest of the parts industry away. No were not looking for a pat on the back I'm merely trying to point out that if you don't want our staff there showing its wares just let us know. We value what the community thinks and if having engineers an staff and bringing that stuff to the shows has no value we need to know from you because were really doing it for you. Its marketing 101 and we can stay home and run more banner Ad's on OSO. We will still be here whether we make it to a single show or not I don't say that cocky I say that committed and there's a difference..
Were committed to the industry and all of you as well as bringing you products to you to touch and feel. This way you can actually see , touch, and analyze a product up close and personal. This is a lost art that only those that are most committed still do. We believe we go further to reach you, assist you, and more importantly reduce the cost of products so that you can enjoy boating for less money and longer.
Most Mfg's just won't engage on these forums because of the massacre but hey I'm here to take the punches for an imperfect situation. There is no excuse for a product that doesn't perform. And I never want to make or sell one that doesn't. But you see there's a problem when you build hundreds of a product and only a select couple have challenges with it. Your uncertain if the product was bad? or if there was a installation error because the install wasn't done by a professional shop it was done by a end user. Because the consumer wouldn't send the product back to us for review? I can only speculate.
So hey we will take the high road and again just say we wanted to make the situation right we really did I'm just not sure EXACTLY what even happened. I'm not saying the part wasn't bad but I am saying if your going to slam the manufacture at least give them the opportunity to get their product back review it and replace it. Let us at least try to get the product you want and deserve into your hands or all of your money back.
In all of these few posts I read one common thing. If there was a issue for the customer and we tried to find a resolution. No we weren't there upside down in the bilge but we never walked away and left the customer high and dry. When the customer wasn't pleased we offered a full refund but that still was not enough. At some point we feel we don't have the answers to these situations.
We proudly machine, fabricate and assemble thousands of products in our two USA manufacturing facilities in FL and Ohio. Yes we buy and sell products that are from over seas. If you look at every new cleat in any new boat made in the USA that hardware was imported. We build virtually thousands of products for so many manufactures that you have no idea that many of the products on your boats engine came from us whether you thought it was all OEM or not.
As for Stainless Marine and Latham both GREAT companies yes they traveled 25 miles to the show. And I'm glad because it also shows they committed and are part of a dieing breed. The cost to attend these events is staggering and has run most of the rest of the parts industry away. No were not looking for a pat on the back I'm merely trying to point out that if you don't want our staff there showing its wares just let us know. We value what the community thinks and if having engineers an staff and bringing that stuff to the shows has no value we need to know from you because were really doing it for you. Its marketing 101 and we can stay home and run more banner Ad's on OSO. We will still be here whether we make it to a single show or not I don't say that cocky I say that committed and there's a difference..
Were committed to the industry and all of you as well as bringing you products to you to touch and feel. This way you can actually see , touch, and analyze a product up close and personal. This is a lost art that only those that are most committed still do. We believe we go further to reach you, assist you, and more importantly reduce the cost of products so that you can enjoy boating for less money and longer.
02-27-2014, 11:32 AM
#43
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They were all 14 quart BB pans but we got 2 pans that looked they were built by 2 different venders. The first time I sent them back and got the same thing in return so the next time I kept 2 and ordered 2 more ending up with 3 that match so I returned the mismatched set. The cracking was due to oil canning in the bottom of the pan.
Here are pics of the custom Stef's dry sump pans we got yesterday........ tank tuff.
Here are pics of the custom Stef's dry sump pans we got yesterday........ tank tuff.
02-27-2014, 12:23 PM
#45
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This is great you are engaging us. I'm in food manufacturing, ready-to-eat. We are SQF certified. This is a food version of ISO. I strongly suggest pursuing ISO certification and start using some form of SPC/Six Sigma, or whatever flavor you like.
When we came to the realization we needed to go SQF (ISO) we were concerned about implementation costs and ongoing costs. Believe me, your ongoing costs come down and the system saves money. More importantly, it saves customers; in fact gains customers because word gets around.
You cannot compensate a customer for problems by simply replacing product. It costs them much more than the cost of the product. You lose all-around when you ship sub-standard products.
Consider moving into ISO. You will not ship bad product. It will not happen.
When we came to the realization we needed to go SQF (ISO) we were concerned about implementation costs and ongoing costs. Believe me, your ongoing costs come down and the system saves money. More importantly, it saves customers; in fact gains customers because word gets around.
You cannot compensate a customer for problems by simply replacing product. It costs them much more than the cost of the product. You lose all-around when you ship sub-standard products.
Consider moving into ISO. You will not ship bad product. It will not happen.
02-27-2014, 01:52 PM
#46
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This is great you are engaging us. I'm in food manufacturing, ready-to-eat. We are SQF certified. This is a food version of ISO. I strongly suggest pursuing ISO certification and start using some form of SPC/Six Sigma, or whatever flavor you like.
When we came to the realization we needed to go SQF (ISO) we were concerned about implementation costs and ongoing costs. Believe me, your ongoing costs come down and the system saves money. More importantly, it saves customers; in fact gains customers because word gets around.
You cannot compensate a customer for problems by simply replacing product. It costs them much more than the cost of the product. You lose all-around when you ship sub-standard products.
Consider moving into ISO. You will not ship bad product. It will not happen.
When we came to the realization we needed to go SQF (ISO) we were concerned about implementation costs and ongoing costs. Believe me, your ongoing costs come down and the system saves money. More importantly, it saves customers; in fact gains customers because word gets around.
You cannot compensate a customer for problems by simply replacing product. It costs them much more than the cost of the product. You lose all-around when you ship sub-standard products.
Consider moving into ISO. You will not ship bad product. It will not happen.
Again I never got to see it? I am in no way saying this customer isn't correct but I will go on the record to say we get calls on occasion from customers that have installation issues that have nothing to even do with the product. We respect every end users desire to install the goods they buy in the end again we never got to see the parts in question.
I'm merely posting in reference to the fact we are here to stand behind our product whether our fault or not. We build Oil Pans for almost a dozen professional engine builders in this industry and they wouldn't allow a single flaw. So honestly the only thing I have to go by is a unhappy customer with an issue that we tried to resolve but weren't given any opportunity to do that.
02-27-2014, 02:00 PM
#47
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iTrader: (1)
I was answering Motor's question about what other oil pans we are using and listed the only problem we have over the years with any of your products. We use Hardin Marine products on a regular basis and are more than happy with your products and service. We stock your sea pumps and fittings, the same ones that have been on here in the past giving some OSO members problems. We have never had a problem with them and install them on all our builds. Its like you said when the end user is installing your products your going to have problems.
02-27-2014, 06:08 PM
#48
FYI, I did speak with Scott Price over the phone and via emails, back in 2011 (DEC). At the time I was just giving him a friendly fyi about some products we had trouble with while also angling for a deal for some strainers for the new boat. The boatbuilder however did not choose to use them and the issue went away. It is only recently with the coupler failure that my frustration has returned.
I started this post merely to relate to people that some products are not always perfect and that one should be aware. I never asked for anything from Hardin. I do understand that you felt like you needed to clear your good name but maybe you should have let that dog lay. After all, 1 OSO er even said it was a pointless winter thread, maybe so but here we are 5 pages later.
FYI The engines were built by a professional shop. They dealt with the pan issue. The boat was built by a professional boatbuilder with 25 yrs of experience in setting up raceboats, ie if you are referring to proper alignment for coupler life. You may want to see the coupler but I couldn't care less, I know what it looks like and what a blank shaft turning in it looks like with the engine running on the floor. I won't spend a penny to send it anywhere as I'm not looking for anything. I accept your apology as I have before. It is what it is. Brian
I started this post merely to relate to people that some products are not always perfect and that one should be aware. I never asked for anything from Hardin. I do understand that you felt like you needed to clear your good name but maybe you should have let that dog lay. After all, 1 OSO er even said it was a pointless winter thread, maybe so but here we are 5 pages later.
FYI The engines were built by a professional shop. They dealt with the pan issue. The boat was built by a professional boatbuilder with 25 yrs of experience in setting up raceboats, ie if you are referring to proper alignment for coupler life. You may want to see the coupler but I couldn't care less, I know what it looks like and what a blank shaft turning in it looks like with the engine running on the floor. I won't spend a penny to send it anywhere as I'm not looking for anything. I accept your apology as I have before. It is what it is. Brian
02-27-2014, 09:11 PM
#50
Registered
I've only had 1 experience with Hardin Marine and it wasn't good. Last summer I purchased a auto-calibrating solid-state fuel sender that simply would not calibrate.Spent hours screwing with that damn thing. When I called them to get tech support, I was told they don't do phone support, just email. Spent the next few weeks sending emails and waiting for replies, When I received a reply, instead of a helpful technical response they would just ask another question like what was the purchase date, what was the lot#, what codes are written on top, what was the invoice#, what was the manuf date. Hell, they sold it to me, they should know all that stuff. I finally just gave up and went with another mechanical sender .I seriously doubt I'll every purchase anything from them again.
