Originally Posted by Scott B (Post 4255671)

Yes, you should have called first. You ordered a custom made item from a small business during the holiday season. You missed the notation on their website that they were closed. A call would have answered your question, and they have an 800 number so the call would be free!

Originally Posted by s022mag (Post 4255504)

For the record I didn't bash anyone, I just wanted to know if anyone knew what was going on. They said they were on vacation till Jan 5th, I don't remember seeing it listed on there website then again I wasn't looking either. I was just kind of annoyed when it was taking this long after I ordered a door latch back in the fall that took just as long. Should I have called and seen what was taken so long before I wrote a post on OSO? Sure, but must of the time everyone here is helpful. It's just a little hard for me to understand how a decal takes 7 to 10 days to process when under the description on its web pages says usually ships within 3 to 5. They guy I have ordered all my other decals from is probably a lot smaller company with much more decals to print then just Donzi. I will give Sunny a big Thank you for shipping 2 day priority, it wasn't necessary but I do appreciate it.

This won't stop me from ordering from Donzidirect in the future, just was upset about the lack of communication from there customer service, which was prompt to reply after I made contact via email and OSO.

BTW, the decal looks real good can't wait to put it on my new tow rig, special thank for the koozie too :)