Whats up with Formula?
01-31-2011 | 08:46 PM
#23
Where To
Joined: Nov 2001
Posts: 2,517
Likes: 4
From: Alexandria Bay, NY 1000 Islands
02-14-2011 | 02:20 PM
#28
Offshoreonly Advertiser
Joined: Mar 2001
Posts: 179
Likes: 3
From: Decatur, IN, USA
Guys, this is Scott Smith, and I am indeed very busy. Unfortunately, they give me calls and emails on most everything 2004 and before. I am also responsible for International dealers. And my title is marketing manager, so I still have responsibilities in that department. Unfortunately, I only have so much time and cannot return every call and email, or I wouldn't get anything accomplished for anyone. As some of you have noted, we have extremely limited resouces and a lot of us are wearing many hats.
I used to get extremely frustrated because I couldn't keep up and get back to every customer in a timely fashion, but decided it was better to keep my blood pressure managable and not stroke out on the job. I decided to come to work every day, put my head down and do what I can. I will try to get back to you, but it is pretty much impossible to keep up completely. I compare it to trying to drink from a fire hose.
Email is always a good option, but even then, such as over the past three weeks or so, the volume is such that sometimes messages get pushed off the bottom of the page (I mean, seriously, is this February or July?).
We are not going out of business, but we're making some concessions, 'cause that's the environment we're working in. There are still three guys handling warranty on the newer boats because that's the priority, as it should be (we will bring another fellow in in the summer, too).
So, sorry, keep trying and we might be able to help you out if possible.
Now...back to work!
I used to get extremely frustrated because I couldn't keep up and get back to every customer in a timely fashion, but decided it was better to keep my blood pressure managable and not stroke out on the job. I decided to come to work every day, put my head down and do what I can. I will try to get back to you, but it is pretty much impossible to keep up completely. I compare it to trying to drink from a fire hose.
Email is always a good option, but even then, such as over the past three weeks or so, the volume is such that sometimes messages get pushed off the bottom of the page (I mean, seriously, is this February or July?).
We are not going out of business, but we're making some concessions, 'cause that's the environment we're working in. There are still three guys handling warranty on the newer boats because that's the priority, as it should be (we will bring another fellow in in the summer, too).
So, sorry, keep trying and we might be able to help you out if possible.
Now...back to work!
__________________
Hoosier by birth, Boilermaker by the grace of God!
Hoosier by birth, Boilermaker by the grace of God!
Last edited by boilerdaddy; 02-14-2011 at 02:21 PM. Reason: typos
02-14-2011 | 06:58 PM
#29
Where To
Joined: Nov 2001
Posts: 2,517
Likes: 4
From: Alexandria Bay, NY 1000 Islands
I know you are doing your best Scott, you and Formula have always done me right!! Your efforts are appreciated greatly!
Dave
Dave
__________________
Air, Sea, and Land...Exploring the planet in 3-D!
Air, Sea, and Land...Exploring the planet in 3-D!
02-14-2011 | 08:24 PM
#30
Registered
Joined: Feb 2004
Posts: 4,909
Likes: 9
From: Northeast,Fla
Ditto ....... I have NEVER not gotten feedback from Scott or anyone at Formula ...it might be the next day ....it might be 3 weeks .....but it gets done ....I know if anyone will make it thru all the nonsense everyone has had to endure for the last few years it will be Formula ....
