What about McMaster Carr? I seem to recal a thread like this and Nort I believe found them there.

Jon

If it's a Southco part.....we buy thousands of parts from them. I could use a few of these latches myself!

Is this the one yur are talking about???

http://www.southcoipsg.com/prd/lst_m...&StartingRow=0

Yep, that's them. I don't know which Formula uses.

If you can some, that would be great.

AS I recall, last year you helped me out with Southco head-door harware.

Thanks a million!

Formula finally responded. They gave me their part # (1227), but told me they couldn't sell me one, as they don't sell retail!

Said to go to a dealer (mine's out of business) or marine repair service.

Isn't that a terrific way to treat someone who has bout 3 new boats from them?

Very disappointing. They should be ashamed.

I'd complain up the line, but it's not worth my effort.

F**k 'em.

Following the previous post, I decided I'd unload a bit on the Customer Service guy (Bob Boyd) who gave me the brush-off. I told him their attention to customers stunk, and that I looked forward to seeing the Porters this summer at poker runs and boat shows, and giving them a copy of his frosty response.

Well, 5 minutes later I get a new e-mail from Trish Myers, saying that I'd be contacted by the head of the Technical Assistance Division.

Then I got an e-mail from Mike Boyd (same last name as the first guy), Director of Warranty and Customer Service, offering to send free latches as good will gesture.

I accepted his offer, but told him that I continue to believe that they should handle such matters in a far more "customer friendly" manner.

So Phantom, it looks like I'm set. Thanks again.

Just for grins I typed the part number into Hitech Fasteners (www.hitechfasteners.com, local Baltimore company) inventory search and they had 20 units in stock. They show 1250 Southco part numbers in stock, so could be a source for others needing Southco parts.

-Greg

Pete

Glad you got that squared away with Formula. Those P/N's you have in the 1st post are weird. Is that stamped on the part or something? If so, it's probably a mold number or something. I didn't realize that Southco made these.....I'm gonna have to get some! You are right....the break all the time.

I'm getting some samples of the C3-810......is that the one they are using? I figure the more holding power the better.

Phantom,
Did you get your samples?? I'd like to get a few of these myself.

Thanks,
Dave

Yes.....three came in last week. I just threw them on the boat and I'll get to them later.