Shogren poor ending
 

First, after being a Shogren Cheerleader since we did business, the end result is not good with me.

I consigned my boat with you 9/07. I never received 1 call from you ever. I had called a couple times to ask why there were no players on the boat, and was told market poor, boat too far away (1.5hrs), price high,etc. I explained to run any offer or money past me. Nothing, not once..Sept 07-June 08. The only action I received was from you was to buy my boat. I listed on ebay before your consign, and you asked even then to buy it. Yes, I did cave in and asked if you're still interested June 08 and we agreed at 145k. About 1 month after you purchased my boat, it was gone :rolleyes:

Ok, so that it that, not the end of the world. I am finally going to share my experience, that's all. Most will bash me, so who cares. Maybe someone will learn from my deal.

Beak Damage. Why did you not call and tell me of the damage before delivery? You had 80k cash down to move the boat from Pier 57, arrived at your location and you prepped for closing. Spend 250k,on a NEW BOAT, show up and the beak is damaged. Other than wifey crying, no big deal. You said get it fixed and send me the bill. Why did you not call and say you will fix it, delivery in another week??

So I get it fixed. Call you, email you for a month as my guy released the boat with my word that you will send him a check. Well he got tired of waiting and put the pressure on me, so I paid him 2k and change. Should I scan the check?

Now I'm pissed and you say that seems high. Then why didn't you get it fixed which is the correct way to do it? So I have to jag around and you don't? Then you complain about the bill?

After explaining that GREG also damaged the beak, in addition to the damage before delivery, you seemed to understand. Yes, I was paid in full after about a month of some back and forth with you.

You see, I took everything in stride with you, never once complained about anything. Yes, you got me in ONE TIME after the fun run we had, I blew the driveline, of course nobody stopped to offer any help, nice folks, just kept hammering down. No big deal, other than 3 weeks later Riggs had to fix because it snapped again. I didn't even call you to complain, just figured that was the luck of the boat since new.

Your service sukks, buy a boat and call in for an appt. It's a long delay trying to get in. All my work went to Mel Riggs, he can get you fixed quick. I did forget the week after I bought the boat and upgraded to the Myco, you had resealed my port drive that was leaking.

I also gave you perfect marks on the Fountain survey. I lied.
I told them the boat was perfect when we picked it up.

In closing, the experience in the end is why I'm here. See, the 1000. you fk'd me on cost you now. Was that a good decision?
It's your house and business has been down so lets get Dave one last time.

Scott and I agreed on the 145k. Yeah, you're really looking out for me so you say. Bull S.

I take the boat down and Scott says get out of here, we have to run the boat and check it out, going to take a few hours. So we leave and come back. Uh oh, Dave you have a clunk in the right drive and water in the oil.

I winterized, changed the oil Oct 07 and stored the boat in heated storage. Got the boat out in April 08, ran the motors, topped off the oil and there she sat. Made ONE trip to Milwaukee, maybe 1-2 hrs on the boat. Checked oil before launch, everything fine. No cloudy, milky anything, before our one and only day out, before I brought the boat to you.

For stupid 800x remark,

(except the 200k used boat I like, Shogren thought 145k...fair guy...he is looking out for me)

if I knew there was water in the oil right before I'm selling it, most people would do what???

Change the oil as fast as you can and get it delivered, right??
I don't work that way Pal, nor did I check the oil before I dragged it down to Scott's. I just ran the boat maybe 1-2 hrs max a month ago and ck'd it then.

Now I cannot say for sure, but let me tell you I'll never know, and will give Shogren some optimistic creditablilty, hindsight 20/20 says I should have never left that place when they were in the boat. How do I know they didn't squirt some water in there to shake me down more? I'll never know and that's the end of that. CMI have issues, mine is freshwater with 110hrs and 2 hrs ago it was not leaking. Nor was it leaking when I drained the oil before storage 10/07.

So, drive clunk and water. I said hard to believe but what can I do. Scott runs the drive and here's nothing, mechanic mis-diagonsed. Ok, Scott says I'll hold 2k back from deal, until we find out what it is. Generally, header leaking, we'll send it to Aetco and no charge if that's it. BUT if head gasket leaking, then that may eat up the 2k he held back.

So, he sends me ~500. back of the 2k he held for repairs. Said he had to repair the leaking header on port motor, pull the starboard headers and have them ck'd as well. No water over there, why am I charged for that as well? You said NO CHARGE if header leaking, you'll eat that.

Shogren says, you had a bad bug problem and we had to spray bomb 3 times, also had to repair and ck the other headers out as well. We saw no bugs, you never made comment when cking boat out, for 1550. I could have bought an Orkin Franchise and take care of something that we both never saw.

So there Scott, hope you are doing well. I would have no problem paying you 500. for the header, even though you agreed in front of the wife, NO CHARGE unless head gasket. You had a gun to my head, and I have learned another lesson.
1000. buks.:rolleyes:

Last, and not Shogrens fault, this was the worst boat I ever owned. All kinds of chit broke, darn near every time out. Had a 93 35 Fountain for 8 yrs....replaced 1 trim pump. 1 minor stress crack.

This 42 had stress cracks all over the place, I was afraid to sell it privately. What a shame, the main ones where there after just 1-2 runs after new.

Oh, for maybe thinking how upside down I was....

NOT. Put 80k cash down, financed for 20 yrs, made pyts amortized at 10 yr plan. Walked with about 20k cash back. Should have been more like Shogren says he was just trying to help me out....:rolleyes:

Have fun, I'm done for now and not calling Shogren if there is a next time!!!

:food-smiley-007:

Sorry to hear this Dave!

Stuff like this is why I'll probably never buy new, and have been learning to do most all of my own wrenching. (luckily I have a few buddies that have already taught me ALOT!!)

A boat full of stress cracks.....say it isn't so.

Downtown, if your initial purchasing experience was so bad and they treated you so poorly, why would you sell it to them at such a low price (in your opinion) as well as walk away without agreeing on condition? You put yourself over the proverbial barrel.

I'm sure I'm not the only person that doesn't understand why you'd do nothing but promote them if you really felt the way you describe. More truth in keyboards.....?

Bad stuff happens, sometimes it's someone or someone else's fault, sometime it's only that all the pieces for a bad puzzle were there, regardless of everyone efforts to make things go well...

.................................................. .............................



110 freshwater hrs on mine that Shogren charged me for and said he wouldn't to my face. Who is your reliable source, Scott? :rolleyes:

Which side of your a$$ are you talking from? Not sure which cheek is blinking here? :grinser010:

.................................................. ........................


What's your problem with WI? I sure see lot's of IL plates up here on weekends. :mad:

Wow........!!!!!

Dayum ,Sorry to hear this Dave!:mad:

Dave, are you having a moment? Not the dave I know.
 

Dave,

I / we have no problem with you to this day but facts are facts and I am not going to get it into with you on a public forum where you have more than 8700 post and are a professional at stirring it up.

I never asked you to sell the boat to me.

I never asked to have a flea infested boat that had to be bombed three times by us and two times by new owner.

I did tell you if it was a leaky header gasket I would not charge you, I did not say if the header needs repairs I would eat it.

Why not pick up the phone and call if you were upset, instead you go out on a public forum months later accusing me of **** that is not true.

It's nice to know the only reason you sold it to me was becasue you did not want to sell it on the public market, what a bunch of BS.

You know darn well we had people interested in your boat but everyone had a trade and unless we can take a trade against brokerage that makes sense for buyer and seller we cannot finish transaction, now I am blamed for that.

The boat is a nice peice and the new owner loves it, thanks for giving us the opportunity to put someone in it that appreciates it.

Regards,

Team Shogren

again...

it's only that all the pieces for a bad puzzle were there,

when i bought my boat from scott the boat had 2 small problem's when i got it down to florida , with in a week he had dollar offshore come out to where the boat was and fix it :) then he also sent me 2 table leg's that where missing on the boat . he took care of everything to make thing's rite .

im in the service business and know matter how hard you try you can't make everyone happy .

good luck to all
mike

not sure we need to see those e-mails... you guys better talk directly like Scott said, in my opinion...

I have been accused by Shogren in a public forum of lying and not telling the correct truth. I posted said emails to clear any accusations against me.

As an original owner and unhappy with CMI header quality, why didn't you take it up with the CMI? Call them and ask them how many hours are required to pass reliability on Mercury product and we'll see if I'm full of $hit or not.

To your benefit, I concur with your analysis of Scott's email on the header repair, but agree with him on your stirring $hit up and if you can dish it out, should be prepared for some in return. You seem to be a resident expert and am surprised that you put yourself in this position, let alone publicly acknowledge it.

WI is a nice place to visit, but I wouldn't want to live anywhere south of highway 8. Might as well stay in IL and make twice the wages.

My concern with this scenario is that you didn't take your issues up when they occurred and appear to be doing it now out of spite. You truly seem knowledgable enough to have helped yourself and prevented or at least stopped the situation from getting worse. Now we, the general public have heard part of two sides and still don't know the truth or why.

Dave,

You bought a new boat and lost money (maybe more than your expected). The new boat was delivered damaged by another dealer. You sold a boat back to the dealer for wholesale money and the dealer backcharged you for repairs/cleanup. You seem to be upset at the dealer for issues he fixed with your money but the issues stemmed from other vendors (Pier 57, Myco, CMI).


Why is Shogren the bad guy here? I have read worse stories on how a dealer did the customer wrong but in this case it just looks like a customer was unhappy with the product/ pricing issues.

My concern with this scenario is that you didn't take your issues up when they occurred and appear to be doing it now out of spite. You truly seem knowledgable enough to have helped yourself and prevented or at least stopped the situation from getting worse



I agree 100% with this statement. Not to bash Downtown but no one gives 100% marks across the board of a survey if they were unhappy with the transaction and the service afterwords. To go on a public forum and say you lied on the survey about the service destroys credibility.

I was waiting for somone to bring this up.

Dave,

Now do you see why I was so pissed at that sorry excuse for a deaqlership!!!!

Scott does not know when to keep his mouth shut when bad mouthing his customers!! You never know when he is talking to someone who knows the person he is bad mouthing!!! I also think and know that Shogrens does not really know what the truth is!!!! maybe so caught up their own lies they think they are the truth...

I thought the Indian from 'One Flew Over the Cukoo's Nest' died of scleroderma several years ago.

I agree with you they pissed me off before on some posts, AND DT42 I feel sorry for you. you should NEVER let them take your boat out for a test run:rolleyes::rolleyes: with out you being there. and if there was a bug troubles why did you or them not see it at the docks:rolleyes:. I know I will never do anything with them to many bad posts here it seams. did you buy another boat yet AT has a nice boat in the 33/37/40 I think you should check them out, you won't have to worry about stress cracks like on most fountains I have seen in NE out in oceans off of mass RI NASTY WATER. WELL GOOD LUCK OH its funny how the boats sit and once you cave in its gone weeks.:mad:

People are entitled to make a profit or why even bother with the boat full of bugs:evilb:

[QUOTE=AIR TIME;2723498] you should NEVER let them take your boat out for a test run:rolleyes::rolleyes: with out you being there.

Ditto on that BIG Daddy :ernaehrung004::ernaehrung004:

Sorry, we never took it for a test run
 

Sorry, we never took Daves boat for a test run, we ran it on the hose with Dave and his wife standing right there next to it when the noise was identified and water was noticed in oil, it came as much a surprise to Dave and his wife as it did ourselves.

Regards,

Team Shogren

We had an Great dealing with Shogren when we bought our 35 and I have had a few bad dealing on other boats we will use them again for sure. Just wanted to add my thoughts !

i have not bought a boat from scott but i have met him and know he is a straight up guy. i am sure if there was a problem he let you know. i guess the old saying [ you can't please everyone all the time ] is true.

Dave, Your anger at Shogren is unwarranted. You chose to trade your boat at that price. You chose to take delivery of a boat with damage. You chose to give a perfect rating on the survey.
In your own words, Shogren paid for the damage. So what if it took a month? I only pay my bills once a month.
My husband is a certified marine surveyor and has done surveys on boats being purchased from Shogren. Shogren has always readily resolved any issues. And there are always issues with boats, new or used. Again, this is not Shogren's fault. It is just a fact of life.
It is unfortunate that you had a bad experience,however, you need to redirect your anger.

have to worry about stress cracks like on most fountains :eek:
WoW whats with that ??????

Lets just all be happy and get some naked women and beer on the boats and PARTEY .:evilb:

Let it go, if i would of think about what was wrong with all the boats i had and have ,,,,,,,,,,,,Holly $hit ,,,,,,,,i would rater go swimming then. LOL :cool-smiley-027:

Very true! When you think about it the whole industry is a little off. You can buy a cheap as chit new car and generally have few if any problems getting defects taken care of, up things to a higher end vehicle and likely you would have no trouble having a speck of dirt in the paint resolved. Now buy a several hundred thousand dollar boat, have a legit issue of any sort and most every manufacturer will tell you it's not covered. I actually had a customer service person tell me recently that the reason the paint blistered on my boat was because I exposed the boat to water for too long a period of time. WTF, I asked him, you can't get the boat wet? He didn't seem to have an answer for that. I guess in his mind it was all my fault, after all I was the one that got it wet.

I won't comment on who's right wrong or indifferent. I know both parties through OSO in some way, and I will say both parties are above board.

This is a tough business, with another dealer in FL going down last night. Customer relations are extremely important. The two of you should call each other up, apologize in a effort to regane your friendship. Put the pride away, and just work it out. That's all I'm going to say. Good Luck Gentlemen. Jeff

Who folded last night?

Yo....DT42 whats up these days

Sorry to hear you had issues. I've met Scott and Greg. Both very nice guys, but they are in the business of selling boats.

Last year I flew to Chicago to check out a boat that Shogren said would run low-mid 90's on gps. We had multiple discussions about the boat, top speed etc. The day before I flew out he told me he had just sea-trialed the boat and ran into the Mid 80's or better with 4 guys and full fuel and assured me there was more left to go. Turned out the boat only ran upper 70's and touched 80 once for a moment on the gps with 2 people and tank reading near empty. Scott did apologize and later reimbursed me for my flight - which was a stand-up thing to do.

Thing is, if he had been honest with me from the beginning, I would not have skipped work and wasted an entire day traveling back and forth.

Point being, Shogren is not perfect. I'd be willing to bet they are better than many, possibly better than most, But not perfect.
Just my 2cents

My 2cents! Why do people have 2 "TELL TALL STORIES" in the 1st place?? Few years ago, DROVE 3 1/2 hours 1 way 2 sign on a new 382 Formula w/ a dealer that had verbally given me a trade in $ 4 my 353. This was 2 B my 4th brand new ordered Formula! I was go'n 2 sign on all the paperwork & get the 382 ordered. Got there and talked boats w/ 1 partner 4 about an hour then the other partner came in and blurted out they will NOT take my trade. I walked out w/ my blind dog in tow! They new B4 I drove 2 C them they where not gunna take my trade yet they let me do the drive w/ all the excitement of ordering a new boat! BS :mad: PS I was not reimbursed 4 gas or my wasted X!