No Call Backs
 

Contacted Fountain TWICE this week to get a couple of questions answered and never got a call back. I guess we will figure it out ourselves.

I've gotten return calls weeks later. Give it a little longer. Maybe someone will post a inside number for you.
ed

I always email and get a answer in a day

252-975-7006 Tonys # if goes to vm dial 0 ask for Gail. whats the question?

It is a frustrating deal, but is what it is. Agree with Blownincome, just get Gail on the line and you're good. She is a real sweetheart of a southern lady, she will do her best to get you what you need. She's priceless! Bailed me out a number of times.

they are horrible, they either dont answer or push you back to their worthless website.

wish it was still fountain owned

Poor customer service is a reflection on the management and the company itself. Big mistake.

Ive dreamed of fountain for years and finally bought a used on. But after trying to contact them on various things, if I ever were to buy a new boat dont think it would be fountain after poor customer service, horrible website, and horrible apparal and gear. IM not doubting their quality but it seems unless you show up with 2-300,000 they dont care. Ill never have that for a boat anyways, but if I did i might look elsewhere now.

Under Reggie I had the same customer service.

I called Fountain on Friday, talked to parts guy, left message for Brian, and Brian returned my call yesterday. They were closed on Monday. Never have had a problem with them.

xactly

Tony told me they went from 5 parts reps to 2 and they've been slammed. I always get a fast response when i email Tony Vick.

Jay

Have talked to Gail and Tony over the years no problem there. I had a build or technical question they could not answer. Switched me over to someone's voice mail left message no reply next day called back Switch board person sent email to same person, to give me a call and to date no reply.