Not sure what to do, I won a gift certificate to a propeller repair company, shipped a pair of props to them on March 9th,2005, they called and left a message on the 17th or 18th saying that they had recieved them and would get right on them.
May 12th I called them and was told they were working on them that day and that they would be going out on Friday. June 2nd I called 3 times in the morning and got them on their cell phone, they said they would call me back and let me know the status of my propellers, I never heard from them. Sent email to them on 6/16 asking what the status of the props was, their response was that they were out of town for a death in the family but would get my props out to me on Wednesday the 27th. I called today 6/30/05 and was told they had a big pile of props they were working on but that if I called back next Tuesday they might be able to tell me when my props would be going out.

My question is since I am not a paying customer since I have a gift certificate do I have the same right as a paying customer to be upset or do I just sit and wait patiently for my props back.

I think I have been patient but it's getting hard to keep my cool on the phone with them.

Thanks,
Caleb

WOW they have had your props for longer than 3 months, this is the busy time of year for a lot of prop shops but I would expect them back by now, I would say 1 month would be about the max time I would take. hope you get them back

Of course you have the same rights as a non-paying customer, they should have never offered the certificate if they didn't plan on honoring it. Call tommorrow and demand your props back. That's BS. I would out them too so Masher can go to work on them..........

Took mine to Throttle Up on Tues. and Julie (Throttle Up) called me Thurs. am to tell me their ready. AWESOME SERVICE!!!
I would tell them to return them NOW!!!

Sounds like there blowing smoke up your azz.Who are they???


We need the bad busness section back!!

If they can't get them done in March, WTF, Did they think June would be better? Doug

For sure!!!!!!!!

out em! thats bs.

H*****n....we have a problem! ?????
This sounds famillar.

Yup, tell us who they are. Tell them that you are about to let 20,000 other boaters know about their business practices with a few keystrokes. I would tell them to send the props back NOW! and find another shop.