I have had the same problems...first time in 2004 ordered bezels, pop up bow light, pop up cleat, got wrong color bezels, no template for bow light or backing plate for cleat but he corrected it with 1 phone call. Ordered CMI Etops in March 06...horrible experience resolved after 4 mos and several heated conversations. Several other orders placed with no issues then another problem order in Oct 06 that took until Jan 07 to fix, last straw was a pair of water pickups that were said to be shipped by James but never received! I was then told that the package must have been lost by Fed Ex but he would not give me a tracking number and said they had no more in stock then so I placed and order from another small company the next week and paid next day air to get them...when I got them they were shipped from TRICK MARINE! :mad: That was the end of my business relationship with them, For the most part Fred is a nice guy and and I will be cordial with him no more business dealings after having issues with about half of my orders, I have never had a problem with CP, Eddie Marine or Speed & Custom Marine. I hate that other people are having problems but am relieved to know I am not the only one. Hopefully Fred will get things straight in the future...best of luck to him.

i've purchased numerous things from him, prices were always the best as was service...never an issue. i hope all is ok with him...very strange how he hasnt responded to this thread ?

i hope all is ok with him...very strange how he hasnt responded to this thread ?[/QUOTE]

i was thinking the same thing.

Talked to Fred thursday,he is fine just VERY BUSSY !Unfortunatly he now does not have the time to talk to Everyone personally.All he does is WORK, hell he moved to the beach and does not have a boat:( right now!:D Hopefully people can be patient if not I guess buy from someone else.

the few parts I ordered with trick marine was an awsome experience and grteat service.:evilb:

OMG - I must have missed this terrible news! Fred, my prayers go out to you, what a horrific thing to happen! :( :( :(

He is the man....good prices and does what he says....he has had much going on in the last few months....just call him...he will make it right....Chip........

Hmm, still waiting for those three lifeline jackets that were in that same order as Manges first one.

It's been 2.5 months now... Trick has even sent new orders since then, but what happened to the lifevests??? :mad:

I believe that Trick Marine has a cult following and that when there are issues, people are afraid to post about it fearing the wrath of the cult!

No bash, but I don't really think that is true. I don't see any Members bashing one another regarding these issues, only stating facts regarding their experiences with Fred and Trick Marine.

BTW, I guess you could call me one of the CULT MEMEBERS, LOL. I have received extremely quick and professional service from Trick Marine.

Sam

I was raised to not say anything if I had nothing good to say, and I am TRYING to follow that rule. Just need some follow-up or at least a credit so I can get what I need elsewhere.:mad:

I agree with most of this. He has good prices, and he's very professional and nice over the phone. As far as calling him and making it right..............well, you better be ready to call at least 20 times. I waited on a dash panel for 3 months, and was told no less than 10 times that "it will be there tomorrow, I promise, 100% guarantee" which got pretty frustrating after 2 or three times. I've bitten my tongue and kept my mouth shut about this until now, and believe me, I was d*mn pissed throughout the entire process. I gave him the benefit of the doubt, and let him jerk me around for 3 months, but only because his service has been perfect in the past. Nonetheless, if I told any of my clients the kind of stuff he and his employees filled me with, I would be poor and hungry on the streets. That being said, it's obvious that there is a problem with the service, simply from the sheer amount of threads on here talking about this very issue. I just hope that Fred can take a little constructive criticism and try to be more true to his word, and a little more punctual. That's all. I'm still being nice guys.........trying.........

If he had told me when I placed my order that it would be 3 months......no problem. The problem came when he told me.......no, assured me over and over that it would arrive, and it didn't.

Fred- btw, I got my panel finally, and it looks great. Hope next time is quicker. Thanks.

My .02

My experience exactly. Fred needs to do some problem solving in this area. Commit to what you say then do what you commit..... thats all, quite simple. If you can't do it, don't commit to it.

Also, I agree on the cult following inhibiting people from speaking their mind on this topic. I've been around here longer than most in the cult, so it makes no nevermind to me. I just hope Fred gets it right. He seems to be a top notch guy with a love for the sport.

BT :cool:

Just an update: It's no secret that Fred loves what he does, and obviously has a deep devotion to his job. After reading my last post from yesterday afternoon, he called me, but unfortunately got my voicemail. He was explaining that orders for custom dash panels (like the one I was waiting on) were such a problem that he was not going to continue to provide them. He realized that the manufacturing of these panels was causing such a delay within his company, that he just did away with them. He took himself out of a profitable niche market so that he could avoid problems with customers in the future...........a whole lot more effort than most performance stores would put forth to make their clients happy. So, Fred as it may have seemed that I was completely pissed, and have totally written Trick Marine off, the truth is quite the opposite. I was frustrated, and needed a little rant, but what I failed to mention was that the last time I ordered from Trick the service was far above the bar. I placed an order for a steering wheel at around 3 in the afternoon, and literally two days later it was sitting on my porch. Top notch service. And as far as Trick marine maybe having a "cult following" I see now that it's probably true, and due to customers being treated like real people. I guess what I'm saying is that we shouldn't totally discredit a business due to one slow transaction, or because of what others on this site say. Throughout my entire wait, Fred offered me a full refund repeatedly, but my hard-headedness kept me waiting. So, after all of my experiences with Trick Marine in the past few months, I'll likely be a customer for life. Great people.

Always had great service from Fred. He has always been Johny on the spot with the order taking and delivery.

Fred's the MAN! He's dedicated, customer-focused, and genuine. No BS!

I've placed about a dozen orders with Trick, and they've all been perfectly to my satisfaction.

One can be 99.9% perfect, but there's always going to be that one or two times when things get screwed up. That's life.

You can successfully complete 999 out of a thousand orders, but it's always that one flub that gets all the attention.

Yes that's my experience with doing business with Fred as well but I still do need my Life jackets! 2.5 months is too long!

Trick Marine
 

I placed my first order for two sets of valve covers with Fred and he was great to deal with. Shortly after that I placed an order for two air cleaners and got the run around for a couple weeks before they shipped me two air cleaners missing parts. It has been a couple months now and I still havent received a credit from them.



Wes

Still no lifejackets...

Fred?! What's going on? I know Mange has phoned and emailed you about this, but still nothing!

Still nothing...

Ehhh...:angry-smiley-055:

Has Fred gone for a round the world cruise?! And his employees???

Those cruises shouldn't last much longer than four month - right?!

TTT

Never Had a problem.. Some vendors that supply him might be backed up if he has what you order you will get it He is a Great Guy!!

I've called several times the past few weeks and spoke to both Fred and James and no problem with orders.

Are you dialing the right #?

Is there a possibility Fred has not received the jackets and that is why you have not received them?? I know in my business backorders are getting crazy.

Sam

I suppose he might have had some probs with backorders but it's still 4.5-5 months now. Last time he promised Mange to take a look at it and to get back asap... That was not exactly yesterday...

The rest of that order is delivered a long time ago but still not a word about the lifelines. If they are backordered then how hard can it be to say so!

Fred - please call me or Mange (his # is on the first page of this thread). Mine is : 011 46 73 679 45 60

/Tomas


Edit: Corrected and got rid of the zeroes in the country prefix

The phone number does not look correct to me. The 00 between 011 (prefix for international) 46 (country code for Sweden) should not be there I think.
I guess the correct number would be 011 46 73 679 45 60

But just trying to help. I could be wrong.

Thanks Phazar,

Had to look that up and it seems you are absolutely correct! :D

Well...

TTT

Trick's customer service
 

Did you ever get your life jackets from them?