Like Tree0Likes

Don Carter / Offshore Performance

Reply
Old 09-26-2007, 09:47 AM
  #1
Charter Member #34
Charter Member
Thread Starter
 
Dock Holiday's Avatar
 
Join Date: Oct 2000
Location: Beautiful North Carolina
Posts: 7,151
Thumbs up Don Carter / Offshore Performance

A big THANK YOU and hats off to Don Carter of Offshore Performance.

We hear all the bad but it is nice to be able to report someone in the marine industry that does a really great job and goes above and beyond when it comes to customer service.

Don Carter
Offshore Performance
15881 Chief Court
Fort Myers, FL 33912

239-489-0884
Cell 239-994-3527
Fax 239-433-2601


I bought two new drives from Don over two years ago now because of a top cap failure on my old ones and he recommended a good top cap and installed and shimmed them perfectly because they have over 200 trouble free hours which is more then the original drives lasted. He was a real pleasure to do business with and did everything he said he would at a fair price.

When I rebuilt my old original uppers and needed new lowers I called Don first and he had what I needed at a good price and shipped them right out on UPS as requested. I received them in two days and put them in my boat shop and did not get around to opening the boxes until almost a month later. One of the lowers had a busted casing because it did not have the proper amount of foam packing in the box from Mercury and the drive moved around in the box during shipping. This was clearly Merc fault and Don immediately when I called him and told him of the issue did not question me and said No problem I will replace it.

I was straight up and honest with him and he knew it, but WOW, what wonderful customer service. He did have to fit with UPS and Im sure he came out o the loosing end of the deal, but he has earned a long time customer with me.

Thanks very much for the good service Don and thank you for running a business the right way.

Mark Terry
Allied Bearings
Dock Holiday is offline  
Reply With Quote
Old 09-26-2007, 09:54 AM
  #2
Registered
Gold Member
 
Join Date: Oct 2002
Location: east new market, md.
My Boats: 1986 38 cigarette
Posts: 433
Default

great guy to deal with ,really knows his stuff
38flatdeck is offline  
Reply With Quote
Reply

Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
KennyOffShore
Offshoreonly Industry News
0
06-05-2008 11:05 AM
Sloman
General Boating Discussion
2
01-20-2008 01:11 AM
Pro1
General Boating Discussion
3
10-22-2007 08:37 PM
Dock Holiday
Drives and Lower Units
0
09-26-2007 09:49 AM
ROB FREEMAN
General Boating Discussion
2
06-08-2007 04:12 PM



Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 10:53 AM.


Copyright 2011 OffShoreOnly. All rights reserved.