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Talk about customer service

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Old 06-04-2008, 09:12 PM
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Thumbs up Talk about customer service

It's Mermorial weekend, just got home from out of town take boat out on Friday before the weekend, my outdrive starts having shifting problems, after returning home and inspecting there were somke shavings in the drive oil from the upper races, simple fix but why chance it. Well now what am I going to do, wife is madfriends disapointed gave Steve @ Revolution a call; now this is Thursday afternoon, and he is on vacation "well deserved" he tells me that he will figure something out...calls back on Friday Morning and tells me that Reed Partridge is back @ the shop looking at a Bmax drive that is brand new but will have to be checked out to make sure we can just swap them out, stearing plate was virgin had to be machined, anyway to make along story short @ about 3:30 everything was a go, I took a shower, and hauled azz to Birmingham, 6hr trip I arrived @ RPM at 10:30pm, Reed, Myself and a friend of Reeds proceded to swap out the drives, around 12:30am we were done but in the mean time we were talking about other little things that could be tweek, Reed and RPM being like they are worked well in to the morning hours until they and myself were happy, which by the way was @ 2:30 in the morning. So my weekend was saved RPM shipped my drive to Arron and Jason @ MMW, tell me where can you get this type of customer service???
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Old 06-04-2008, 09:25 PM
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Old 06-05-2008, 09:14 AM
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I've only heard good things about Steve and RPM so far.

Granted, there aren't too many customers yet, but hopefully that will be growing group.
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Old 06-05-2008, 12:09 PM
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Originally Posted by rlj676 View Post
I've only heard good things about Steve and RPM so far.

Granted, there aren't too many customers yet, but hopefully that will be growing group.
I don't see them changing, even with my boat when things were crazy, Steve and the guys take time out to take care of things...2:30am Sat. morning should speak for it's self.
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Old 06-05-2008, 01:25 PM
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Definitely my favorite 26 cat. How does she handle the rough??????

Glad to see they have good support.
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Old 06-05-2008, 02:18 PM
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Definitely my favorite 26 cat. How does she handle the rough??????

Glad to see they have good support.
First time out, going out accross lake Marpaus, running 65-70, we stopped to pee, didn't realize that we were in a 3' chopuntil water started crashing over the bow. I feel so much safer in this boat than I did my deep V boats...its awsome at all speeds
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Old 06-05-2008, 05:58 PM
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We sure dont have people like that here on the eastern shore of maryland
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Old 06-05-2008, 07:08 PM
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I have been to their shop and was very impressed with their product, rigging, and fit and finish.
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Old 06-05-2008, 09:27 PM
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I have been to their shop and was very impressed with their product, rigging, and fit and finish.
So when are you going to order one? They truly are a great bunch of guys, all you guys that are thinking about getting a new single engine cat, let this be your first and last stop for your new boat truly impressive both fit and finish, and of course great customer service
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Old 06-05-2008, 10:23 PM
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What did the bmax do to your speed?
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