Anyone else have problems with Eddie Marine?
 

Thermostat housing and a few other other items we need to finish finally comes for our Stroker project.
One box very very well packed inside another box...inner box about the size of a boot box.
We open the inner box....
All the chit just thrown in, no packing, no padding, not plastic bags other that the one with 2 bolts, washers and gasket.
It rattled like a broken box of Xmas ornaments.
This is all polished SS and anodized Aluminum.
Bolts and washers wrong size (they sent 1/4-20 1" SS Bolts), no big deal, we have some SS Cap Screws that will work and look better.
AN fittings in the kit (and remember, this **** just thrown in the box) are -8
They sent -6 AN Hose
And the piece of hose BARELY reaches the crossover...it's like 1/2" too short to be used anyway.
I can see a Visa chargeback coming...

Anyone else have problems with Eddie marine?

I've been a fan for quite a while , no problems with any orders here.

I have never heard of that kind of thing leaving their place before. I would give them a call and speak with Kenny. I am sure they will fix you up right away. They are really good when it comes to making sure the customers are happy with their parts and their tech help.

:cool-smiley-027:

Never had a issue with Eddie Marine before. Only Marine supplier I can probably say that about.
They went above and beyond what I would expect with a set of EMI Exhaust I had on a boat bought used. Were beyond helpful.

my brother just ordered a few things from them... He ordered late in the week and was hoping to get the parts on Saturday overnighted so he could use the boat Sunday.. They said it probably wouldn't happen because a part had to be fusion coated... but they made it happen. sitting on his door Saturday morning, no extra charge to help him out.

They also respond to email, and are helpful all around for me.

Your situation seems really odd, maybe a new or disgruntled employee.

I swear I thought it said problems with Eddie Murphy lol.

Good luck, I hate when stuff isn't packaged well or when parts like piping end up being just a tad to short, so annoying

Please tell me you called them to discuss the problems before posting here...

Same here, easy to deal with, never a problem.

Only good experiences with them for alot of years.

LS

[.

Your situation seems really odd, maybe a new or disgruntled employee.[/QUOTE]

Same thought here, thats why he needs to call them so their aware of it.

Sent them an email.

I just wanted to see if i was one of the few or this was a common problem.

Follow up-
Sent Eddie Marine an email, no response.
Today I phoned and was transfered to a line that never answered....no VM either.
They are now on my "Never Buy From" list.

Eddie has always been top notch for me and EVERYONE I know! You should have called first instead of getting a witch hunt going on this thread. Kenny no longer works there, call and ask for Eddie and explain what is up. I assure you he will take care of it.
They are one of the good guys.
Hope you get your issue resolved, ask for Eddie and I am sure you will.

Maybe you should read his last post before you reply...

I did. What I said was he should have called BEFORE he started this thread which he did not. Everyone wants to jump on a business before they try to resolve an issue themselves, that's my point.
Like I said, call and ask for Eddie.

Gotcha...thought you missed it

I had terrible service from Gaffrig along time ago and posted..People said i should have asked for so and so..Why cant the average customer get service without being connected ?

I agree. That's a sign of bad management. Everyone in the company should be on the same page as far as customer service goes.

I do agree with Rampage, though, that you should at least call or email before making a big deal out of it on the forums. Every company makes mistakes. It could have been a new hire that did this, and was fired the next day. A good company will make it right in short order. A bad one, that doesn't, deserves to be flushed out on the forums.

Michael

The fact they didn't respond to my email, OR answer my phone call (which were days apart) is what im upset about. At first i though someone was just having a bad day. Guess not.