Like Tree0Likes

My experience with Bennett Marine...

Reply
Old 03-27-2002, 06:29 PM
  #1
Forum Regulator
VIP Member
Thread Starter
Trade Score: (1)
 
Sydwayz's Avatar
 
Join Date: May 2001
Location: Worldwide
My Boats: 17' Speedliner Cat & O.P.B.
Posts: 21,920
Thumbs up My experience with Bennett Marine...

Fantastic folks...

I took delivery of my 1999 Sonic last year. The Bennett Trim Tab pump leaked like an S.O.B. all season. I spoke with their reps at the Annapolis boat show, and they asked me, "How old is it?" As soon as I told them it was only 2 years old. They told me to ship it back for a replacement under the 5 year warranty that comes on all of their pumps.

Upon correspondence with them, I relayed to them my boat was rigged with unequal length hoses to the tabs, resulting in one tab moving faster than the other. They said. "No problem, just tell us how long of a hose you need, and we will ship it out."

Well the new pump is installed, and the new hose is in transit.
These guys have been great for me, and I can only assume they do all of their business this way. I just wanted to relay this to everyone, and hopefully everyone can have this experience. Too bad this is not the case in all boat business; or any business for that matter.
Sydwayz is offline  
Reply With Quote
Old 03-27-2002, 06:38 PM
  #2
Charter Member #927
Charter Member
 
Payton's Avatar
 
Join Date: Jan 2001
Location: IN
My Boats: 1991 34' Super Hawaii
Posts: 4,817
Default

Thanks for telling us Brian. It's nice to hear the good stuff too.
Payton is offline  
Reply With Quote
Old 03-27-2002, 07:26 PM
  #3
Registered
 
G-Force's Avatar
 
Join Date: Feb 2001
Location: BEEN THERE - DONE THAT
My Boats: 1988 32' Pachanga
Posts: 537
Thumbs up

I too had a nice experience with Bennett. My 1987 Pachanga had a tab that needed to be replaced, and I posted up here on the board about getting a new set. 2 hours after I posted Bennett (Tom McGow) e-mailed me direct, told me the tab was a discontinued model made specifically for the Pachanga, but he'd get a new one made and shipped out ASAP - had it in less than a week. Great folks there!!
G-Force is offline  
Reply With Quote
Old 03-27-2002, 07:47 PM
  #4
Registered
 
Havasu Hangin's Avatar
 
Join Date: Sep 2001
Location: 273.76 miles from Havasu
Posts: 594
Thumbs up Yep...me to...

Add me to the Bennett fan club. I had an OLD pump and broken cylinder. They traded in my old, worn out pump...at least 10 years old...on the "trade-in program"...saved me at least $150.

On the cylinder, they didn't even ask for a CC or payment, just "return the old parts after you get them switched...


...good people...
Havasu Hangin is offline  
Reply With Quote
Old 03-28-2002, 02:00 PM
  #5
Forum Regulator
VIP Member
Thread Starter
Trade Score: (1)
 
Sydwayz's Avatar
 
Join Date: May 2001
Location: Worldwide
My Boats: 17' Speedliner Cat & O.P.B.
Posts: 21,920
Default

Received hose and fittings today. Thanks again!
Sydwayz is offline  
Reply With Quote
Old 03-28-2002, 02:11 PM
  #6
Registered
 
Join Date: Nov 2000
Location: Glastonbury, CT
Posts: 890
Default

I had a pump that was just under a year out of warranty and they said just send it back and the shipped me another one just shipping charges. Companies like this are not eassy to find.
boomer is offline  
Reply With Quote
Old 03-28-2002, 02:20 PM
  #7
Rough Seas Lie Ahead
Gold Member
 
Reckless32's Avatar
 
Join Date: Feb 2002
Location: Virginia Beach, VA
Posts: 2,465
Default

I too have had great service from Bennett. They've always been quik and responsive and back their product 100%...
Reckless32 is offline  
Reply With Quote
Old 03-28-2002, 04:12 PM
  #8
Registered
 
formula31's Avatar
 
Join Date: Mar 2001
Location: ohio
My Boats: 1988 Cruisers 2800 Rogue
Posts: 2,558
Default

They are #1 on my list of best companies to deal with, including my own. I continue to be amazed at the support and help I get from them. I wish they made more stuff, they could put some other companies under quickly.

Tom
formula31 is offline  
Reply With Quote
Old 03-28-2002, 04:21 PM
  #9
Registered
 
Chris288's Avatar
 
Join Date: Mar 2002
Location: NY
My Boats: 2005 288 SUNSATION
Posts: 4,124
Default ME TOOOO...

Installed my tabs, ran them up and down a few times, and the pump motor burned up,, called down there and they mailed me one, no questions asked,,, I shipped the old one back..... They even sent me the straight fitting I needed next day mail... great guys...
Chris288 is offline  
Reply With Quote
Old 03-28-2002, 05:09 PM
  #10
Registered
 
Join Date: Mar 2001
Location: Sharpsburg GA
My Boats: 1996 Stryker 2400
Posts: 232
Default

My experience was very positve as well!!!!!!
Stryker is offline  
Reply With Quote
Reply

Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
pachanga
Southeast US
2
08-12-2008 04:45 PM
The Menace
General Boating Discussion
0
06-23-2005 10:24 AM
Sydwayz
General Boating Discussion
8
03-25-2003 12:33 AM
Sydwayz
General Boating Discussion
0
11-12-2002 03:33 PM
Intolerant1
General Boating Discussion
3
05-30-2002 12:07 AM



Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 07:49 PM.


Copyright 2011 OffShoreOnly. All rights reserved.