Like Tree0Likes

BoatFix.com out of Business?

Reply
Old 08-06-2009, 01:07 PM
  #1
Registered
Platinum Member
Thread Starter
 
Join Date: Sep 2003
Location: Bishop,CA
My Boats: '99 29 Outlaw "The Red Headed Twins"
Posts: 382
Question BoatFix.com out of Business?

Anybody know anything about Boat Fix.com? I have ordered stuff from them in the past and had good luck.

But now, my son ordered a glove box and received just the lock and key. No answer to e-mail for return information or a number of phone calls. I tried plugging in every extension I could on the phone system and no answer on any of them, in fact many said "mail box full"

Are they done?
blefever is offline  
Reply With Quote
Old 08-06-2009, 01:16 PM
  #2
Registered
 
Join Date: Jun 2007
Posts: 55
Default

sounds like business as usual for boatfix.
two-rocks is offline  
Reply With Quote
Old 08-06-2009, 01:42 PM
  #3
Registered
 
Join Date: May 2009
Posts: 73
Default

I'm not wild about my experience with them either -- found them through a google shopping search. Order was accepted and paid on Friday. On Monday was informed that the price had gone up by $60. I said OK. Then 10 days passed and nothing. I emailed to inquire about the status, and they emailed back saying that it would ship the next day. I got the feeling that it had just been sitting there.

OK, but by today's internet standards, not great. Stay on them.
island2 is offline  
Reply With Quote
Old 08-06-2009, 02:24 PM
  #4
Gold Member
Gold Member
 
augie58's Avatar
 
Join Date: Apr 2002
Location: wisconsin
My Boats: 98 formula 353
Posts: 486
Default

It took them 2 months after payment to deliver a Lowarance gps to me this spring. I kinda liked the site.
augie58 is offline  
Reply With Quote
Old 08-06-2009, 07:59 PM
  #5
Registered
 
kjm5125's Avatar
 
Join Date: Feb 2006
Location: Sandusky/Olmsted Falls, OH
My Boats: Formula-2004, 382 Fastech w/Arneson Surface Drives
Posts: 663
Default

My orders always arrived on time. I never had an issue. One time they didn't have the spark plugs I needed and they sent me an email to let me know.
kjm5125 is offline  
Reply With Quote
Old 08-06-2009, 09:26 PM
  #6
Registered
Platinum Member
Thread Starter
 
Join Date: Sep 2003
Location: Bishop,CA
My Boats: '99 29 Outlaw "The Red Headed Twins"
Posts: 382
Default

Call off the dogs...maybe. Did get a e-mail asking for order #. I'll post outcome.

Still no phone messages returned out of many left. Hope e-mail will resolve this.
blefever is offline  
Reply With Quote
Old 08-07-2009, 01:30 PM
  #7
Registered
Platinum Member
Thread Starter
 
Join Date: Sep 2003
Location: Bishop,CA
My Boats: '99 29 Outlaw "The Red Headed Twins"
Posts: 382
Thumbs up Boatfix up-date

Quote:
Originally Posted by blefever View Post
Call off the dogs...maybe. Did get a e-mail asking for order #. I'll post outcome.

Still no phone messages returned out of many left. Hope e-mail will resolve this.
Received a phone call today. Apology for delay in contacting me. Will ship right parts right away and send return authorization. Very nice guy, hope this is a done deal.
blefever is offline  
Reply With Quote
Old 08-07-2009, 04:41 PM
  #8
rjr
Registered
 
Join Date: Aug 2007
Location: Connecticut
My Boats: sold the 382 now it's a 2000 260 ss
Posts: 350
Default

I have had similar experiences with Boatfix. The first time was perfect. The second was for an ancient head rebuild kit, during the Christmas holidays. After several weeks I called, emailed, and even blasted them on their forum (you know that one didn't last 30 seconds). When there was no response I notified Discover that there was a problem. Phone call the next day from that same very nice young man offering apologies. The rebuild kit came shortly thereafter. The last transaction was for a GPS. I received it within a week. Bottom line is that I will probably buy stuff from them in the future but not wait longer than the credit card holding period to notify the card company if I don't receive the merchandise.
rjr is offline  
Reply With Quote
Old 08-13-2009, 01:51 AM
  #9
Registered
Platinum Member
Thread Starter
 
Join Date: Sep 2003
Location: Bishop,CA
My Boats: '99 29 Outlaw "The Red Headed Twins"
Posts: 382
made good

Quote:
Originally Posted by blefever View Post
Received a phone call today. Apology for delay in contacting me. Will ship right parts right away and send return authorization. Very nice guy, hope this is a done deal.
Received the right parts today just as the guy said on the phone. I still think they need to work on customer service, but at least they did what they said.
blefever is offline  
Reply With Quote
Old 08-13-2009, 09:17 AM
  #10
Registered
 
Jim Slahtosky's Avatar
 
Join Date: Dec 2002
Location: South Windsor
My Boats: Donzi, 2000, 26ZX
Posts: 3
Default

I live in CT and I normally receive the parts within 2 days from date of order. It does take them a few days to reply to emails but I ordered some items Monday and they arrived this Wednesday, prices seem to be pretty good.
Jim Slahtosky is offline  
Reply With Quote
Reply



Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 06:07 PM.


Copyright 2011 OffShoreOnly. All rights reserved.