|
Hey Jeff,
We asked your attorney last month that we needed a letter stating that once our part is taken care of and you take care of your payment of the two bad checks we have here I would be receiving the title for said 24 free and clear.I have never received any letter from him.I would appreciate that you talk to him so we can put an end to this matter. By the way I called you today at that number and I left you a message.I also called you last month when I sent you the copy of the check. I am not going to continue going back in forth with you, You know how to get a hold of me any time. Regards, JO |
yikes . . this thread may have just take'n a hard left turn . . .
for what its worth i have always been a huge pantera fan . . .i still have a little black and white pic of a 24 i pulled out of a magazine ad back in the 80's, good look'n boats jo. rico . . .i laughed my a$$ off . . .you nailed the fountain signature package :D . . funny chit man :D :cool: |
have drove both boats fountain and pantera and they sure dont build them like they used to. building them to light to bang the big number is not always good. but if you really want quality just buy a SKATER and get it over with. :p
|
Wow, I passed on this thread days ago, but had some time to kill Sunday Morning. Unbelievable is the only thing that comes to mind.
I love the Banner at the race idea!!!! 29 outlaw.. too funny Its too bad, there are soo many good suggestions, but you really have to tip-toe when you deal with Foubntain on this. They have the boat and no vested interest. A vested interest needs to be created. All the while you need to hope they do the work like they care about you. Tough situation to be in. Cant beat them up to get crappy work done now can ya. There is such a fine line with the type of approach to be taken. Its too bad because many companies are measured by Customer Service, not their product quality. I would still get ahold of any one at the factory you could and work your way around every department to whomever would listen. Sometimes someone inside can help fight your battle. Maintaining a politically correct attitude to create a need for Fountain. Good luck Funny how the two Pantera guys disputing their differences here on OSO court have the same Avatar! |
What the HELL is going on here.:( :confused: :mad:
|
This is not the first time that I have heard woes of this type. And each time I go back to the question where is your dealer in this. It seems to me that regardless of the manufacturer you are only as covered as the dealer that services you.
Over 10 years of boating I have had the same dealer, Lip Ship Performance. I know that in this time Phil has handled countless items that have needed repair that are "warranty" items but would have taken months to repair at the manufacturer. Every time he has repaired / replaced these things and on his own dime and settled the issues with the manufacturer while I am out on the water where I belong. That's what I call service and that is why I believe that having a good dealer is just as important as the brand. A dealer has to do more than just sell to stay in business. One of the things that Phil has reminded me of over the years is "It may be your fun / Hobby but it's my business." good luck Rice Hauler |
Yea Rice Hauler.....Phils an old Ohio boy....Must still have those old Midwest values!!!:D
|
Originally posted by joe900sc Thanks to the advice from the members on this board.... This morning I called Fountain and stayed on the phone until I talked to a real person (no more voice mail -I'm done with that). I after some bouncing around I was put in touch with Steve Harrelson. I told him my experience as stated earlier in this thread. He apologized and said he was on vacation (too bad his operator didn't know that). I told him exactly what I think about Jeff Harris and that I did not buy into the "he's busy" BS. Steve and I reviewed the work order and agreed on the work being done along with the approved warranty claims. He said the boat is being worked-on and reviewed the progress currently being made and the completion dates. He did note that the work order said completed by end of April and recognized that they are late. I agreed to the revised completion date (no choice really). It is now set to be completed on May 30th. I now have this in writing. I'll miss boating Memorial weekend. My lawyer is still sending a letter to Reggie concerning our dismay at Fountains inability to communicate with me when they are holding $200,000 of my property. And are making sure somone at Fountain is held responsible if any commitments have been broken, quality of work is not acceptable, or any occured propety damage is found. So I guess I'm pacified, I'll be following-up with Fountain and the board too... To everyone thanks for your help. I'll catch a round of drinks AFTER the next Poker Run. Look for the boat "Thunderstruck". Joe, I'd love to hear an update on this situation after the end of the month and you've had a chance to inspect the work. After over 3300 views of this thread it would seem to me Fountain would make sure it was perfect and do EVERYTHING to make sure you were very happy. Shoot, their competion can't buy advertising like this! |
some of you keep asking why dont you take your fountain to the dealer, well from what I am hearing a few dealers are not getting paid from fountain on warranty work, MMMMMMMM sounds bad there, hope it all works out pretty bad when you have no choice but to take it to the factory, and you have these kind of problems:rolleyes:
|
How about this idea?
As a sign of support - everyone print out this message (complete) and fax it to Reggie's office" Fountain Exec. fax number: 252-975-6793 ;) |
Nextel often comes to my mind when customer service issues come up, they are the worst. But my famous one liner I say to them several times a month, " If My Company and I performed our customer service in the way in which you folks do, we wouldn't need these dam cell phones, because we wouldn't have anyone calling us!" Is there so much business out there right now that customer service does not matter. In my profession, We try and stay in the high 90's for customer satisfaction. Your best advertising is your existing customers. Half of our work in a year is done on referrals. Those people at Fountain have no idea how damaging this thread has been. I do own a Fountain(not a new one) and have had the same luck in messages I have left there just to answer a question that would have taken them like 10 seconds. I am fairly certain that I will buy a New boat within the next Five years, and these guys are off my list. If I spend the big money, I want assurances to service because our season is limited. "These aren't just broken Sea Doos Reggie, get with the program". Midnight
|
I thought Fountain was a ISO 9000 Company ???
|
All ISO 9000 means is the paperwork is correct, the product may be wrong, customer service can be bad but by god, all the I's are dotted ant the t,s crossed.
|
Now this here's a complaint letter! Supposedly, this was sent to National Telephone, a telecom company in England (I guess they have two big ones, NTL and British Telecom - BT). A friend sent it to me a while back. Even if it's not real, it is funny as hell.
Dear Cretins: I have been an NTL customer since 9th July 2001, when I signed up for your 3-in-one deal for cable TV, cable modem, and telephone. During this three-month period I have encountered inadequacy of service which I had not previously considered possible, as well as ignorance and stupidity of monolithic proportions. Please allow me to provide specific details, so that you can either pursue your professional prerogative, and seek to rectify these difficulties - or more likely (I suspect) so that you can have some entertaining reading material as you while away the working day smoking B&H and drinking vendor-coffee on the bog in your office. My initial installation was canceled without warning or notice, resulting in my spending an entire Saturday sitting on my fat arse waiting for your technician to arrive. When he did not arrive at all, I spent a further 57 minutes listening to your infuriating hold music, and the even more annoying Scottish robot woman telling me to look at your helpful website.... how? I alleviated the boredom to some small degree by playing with my testicles for a few minutes - an activity at which you are no doubt both familiar and highly adept. The rescheduled installation then took place some two weeks later, although the technician did forget to bring a number of vital tools-such as a drill bit, and his cerebrum. Two weeks later, my cable modem had still not arrived. After several further telephone calls (actually 15 telephone calls over 4 weeks) my modem arrived a total of six weeks after I had requested it, and begun to pay for it. I estimate that the downtime of your internet servers is roughly 35%...these are usually the hours between about 6pm and midnight, Monday to Friday, and most of the useful periods over the weekend. I am still waiting for my telephone connection. I have made 9 telephone calls on my mobile to your no-help line this week, and have been unhelpfully transferred to a variety of disinterested individuals, who are it seems also highly skilled bollock jugglers. I have been informed that a telephone line is available (and someone will call me back); that no telephone line is available (and someone will call me back); that I will be transferred to someone who knows whether or not a telephone line is available (and then been cut off); that I will be transferred to someone who knows whether or not a telephone line is available (and then been redirected to an answer machine informing me that your office is closed); that I will be transferred to someone who knows whether or not a telephone line is available (and then been redirected to the irritating Scottish robot woman...and several other variations on this theme. Doubtless you are no longer reading this letter, as you have at least a thousand other dissatisfied customers to ignore, and also another one of those crucially important testicle moments to attend to. Frankly I don't care, it's far more satisfying as a customer to voice my frustrations in print than to shout them at your unending hold music. Forgive me, therefore, if I continue. I thought BT were ****, that they had attained the holy piss-pot of god-awful customer relations, that no one, anywhere, ever, could be more disinterested, less helpful or more obstructive to delivering service to their customers. That's why I chose NTL, and because, well, there isn't anyone else is there? How surprised I therefore was, when I discovered to my considerable dissatisfaction and disappointment what a useless shower of bastards you truly are. You are sputum-filled pieces of distended rectum - incompetents of the highest order. British Telecom - wankers though they are - shine like brilliant beacons of success, in the filthy puss-filled mire of your seemingly limitless inadequacy. Suffice to say that I have now given up on my futile and foolhardy quest to receive any kind of service from you. I suggest that you do likewise, and cease any potential future attempts to extort payment from me for the services which you have so pointedly and catastrophically failed to deliver - any such activity will be greeted initially with hilarity and disbelief - although these feelings will quickly be replaced by derision, and even perhaps a small measure of bemused rage. I enclose two small deposits, selected with great care from my cats litter tray, as a statement of my utter and complete contempt for both you and your pointless company. I sincerely hope that they have not become desiccated during transit - they were satisfyingly moist at the time of posting, and I would feel considerable disappointment if you did not experience both their rich aroma and delicate texture. Consider them the very embodiment of my feelings towards NTL, and it's worthless employees. Have a nice day - may it be the last in your miserable short life, you irritatingly incompetent and infuriatingly unhelpful bunch of t**ts. Steven Langford MSc, Ph.D. |
:D :D
|
:D :D :D :D Four by Me also!
------------------------------------------------------------------------------------ Cause and effect. There are only three laws of nature. 1) F=ma; 2) E=m(c squared); 3) You can't push a rope From these three laws all others can be derived. |
Tell Reggie to stop sending his wife to the plastic surgeon and get back to his business.!
|
please correct me if im wrong but didnt skater build some of the good fountain race boats with molds at the skater factory????? i think that says it all.
|
I own a Fountain and really like it. It's a shame to watch everyone jump on the bandwagon here. For all of you who own Fountains and jump on the bashing band wagon, you are only killing the re-sale value of your own boat. Joe900sc - I'm sure you are having problems getting through - not doubting it. But there's always 3 sides to a story - yours, mine and the truth. It would be nice to hear something from Fountain - keeping in mind the possibility the truth could make things better or worse for Fountain.
Merlin - ever tried to get anything out of the skater factory?! |
LPBoater,
I think that the majority of the Fountain owner’s posts on this thread are about the change we have noticed a few months back in customer service and not the quality of the boats. As you know Fountain builds a great boat. I have had a hard time trying to get a hold of anyone at Fountain for the exception of Marty. I finally spoke with Jeff Harris last week after leaving many messages for him. I finally called the operator at Fountain and asked to speak to Reggie and worked down the list until she had a human for me to talk to. I spoke with Wyatt Fountain who relayed my concerns to Jeff who finally returned my call the next day. It shouldn't be this hard to get a hold of someone. I tried to purchase a new boat back in December. Steve, in customer service, had to get an answer to a question for me. He never returned my call. I was ready to buy another new boat from them. I had already put an order together at my dealer’s shop. All Fountain needed to do was get back to me on a request. I hope things get back to normal over there. If not I may buy another Fountain but it won't be a new one. Dan |
Originally posted by LPBoater I own a Fountain and really like it. It's a shame to watch everyone jump on the bandwagon here. For all of you who own Fountains and jump on the bashing band wagon, you are only killing the re-sale value of your own boat. Joe900sc - I'm sure you are having problems getting through - not doubting it. But there's always 3 sides to a story - yours, mine and the truth. It would be nice to hear something from Fountain - keeping in mind the possibility the truth could make things better or worse for Fountain. Merlin - ever tried to get anything out of the skater factory?! |
I spoke with a human at Fountain!
I'm trying to find from Fountain how to fix my fuel tank problem. (There doesn't seem to be a way to get to the vent hose at the tank, so I'm hoping they can advise me.) I know it's just a first step, but I did just manage to speak with Gail. She says Steve will have to call me back, so we'll see. At least SOMEONE is answering the phone over there!
|
LP i think stringers pulling up kills the resale more than badmouthing the manufacturer--this thred wouldn't be here if the boat didn't break
|
Funny......Me And my buddie just talking last night about the stringer issue !! Seems to me thats a biggie!!! Nobopdy has comented on that
|
when i called skater for advise on the set up for the old/new agitator <im sure anyone who knows skater knows the boat named agitator> peter called me back in the same day with the set up that he suggested on the 32 SO LOOK OUT! it was a great performer years ago and it will be a better performer today. fountain powerboats shouldnt just blow that guy off and thats the fact of the matter period.:D
|
I bought a used 1996 Fountain in late 1998. I contacted the factory to get some basic information regarding the boat. They sent me their performance data sheet for my boat. Since then I've called regarding transducer placement and stress cracks. They never returned my call regarding transducer placement on a step hull. When I finally got through to someone the location they gave for a transducer was wrong. My call regarding stress cracks were never returned. I finally took photos and mailed them to the factory. Eventually I did recieve a return call but they only wanted to discuss their warrenty position. I only wanted to know a course of repair. I sense something happened within Fountain about two years ago. It may have been the declining sales combined with his attempt at building the 60 ' cruiser that never happened, whatever they seem to have forgotten customer service.
|
:D Just got off the phone with Jeff Harris My boat will be done and delivered to me next week!!! He talked to me about some of the issues from this thread and I actually started to see his side of the story. THey are really busy with a short staff. Right now all is well with myself and Mr. Harris.And I will be riding in Gambrinus next week. Can't beat the beak! Daryl :cool:
P.s Gail Lane has always been on the ball and always called me back!!! |
Daryl...what's Mr. Harris's side? There is always two sides to a story and I'm sure he has some perspective to add. But there are enough stories in this thread to concern me if I was a Fountain owner. If they are short staffed, why does it have to become the customers problem? These are expensive toys that represent a significant investment for the typical boat buyer. A few phone calls can eleviate a lot of tension, even if its just to say they haven't started the project yet but its going to get done.
|
Short Staff????!!!! Sounds like a personnal problem. Where are you headed this weekend Daryl?
|
Joe,
What was their explanation, cause, and repair of the stringer problem? Please get an expert in fiberglass repair to inspect. This is only to protect your money in the "beaked wonder." Boats with broken stringers can be worthless...... Good Luck |
Candyman has passed those service numbers out to all of us, and we never get calls back. Were all busy, but during my busy times of year I dedicate two half to hour periods everyday just to return phone calls. Nothing makes people more upset than no call back. Even if you don't half an answer, call back and say " I dont know yet". Least the customer is connected to his problem.
And concerning who builds what; There is not hardly a race circuit that exists that doesn't have specialty companies building Name Brand Manufacturers race day machines(Skater just happens to be one of the few that do both). I know Dale Jr.'s car isn't built by GM, along with supercross, Jet Sports, SuperBike, Rally, Indy, Le Mans, Touring, on and on. That is the nature of racing, that's why most cant afford to do it. But, after all the whinning, there are allot of nice boats in the water, but most will agree that fountains have gorgeous lines. The 42 mourned up looks like its going a hundred.:D |
Fountain Powerboat Industries, Inc. Reports Third Quarter Results
WASHINGTON, N.C.--(BUSINESS WIRE)--May 15, 2002--Fountain Powerboat Industries, Inc. (NASDAQ:FPWR), a leading manufacturer of high performance sport boats, fish boats, and cruisers announces results for the third quarter ended March 31, 2002. Sales for the quarter were $10.8 million, up from sales of $9.97 million for the same quarter in the previous fiscal year. Gross margins were improved by over $214,000 from the same quarter of the prior year. The net loss was $189,152 for the quarter ended March 31,2002, compared to a net loss of $10,629 for the same quarter in fiscal 2001. Company CEO Reggie Fountain commented, "Although it has been a difficult fiscal year, the Company is on the way to improvement with current sales order backlogs through September 2002 for some units. In addition, we are seeing healthier margins from an improved sales mix. Dealer inventories continue to improve, with current counts down 35% from last year. The Company projects fourth quarter progress will reflect these positive trends." This press release may contain forward-looking statements projecting, forecasting, or estimating the Company's performance and industry trends. The achievement of these projections, forecasts, or estimates is subject to certain risks and uncertainties, which include general economic and industry conditions that affect all businesses, as well as matters that are specific to the Company and the markets it serves. Actual results and events may differ materially from those projected, forecasted, or estimated. The Company assumes no obligation to update the forward-looking statements or to update the reason actual results could differ from those contemplated by such statements. FOUNTAIN POWERBOAT INDUSTRIES, INC. AND SUBSIDIARY UNAUDITED CONSOLIDATED STATEMENTS OF OPERATIONS For The Three Months Ended For The Nine Months Ended March 31 March 31 ---------------------- ------------------------- 2002 2001 2002 2001 ----------- --------- ----------- --------- NET SALES $10,811,769 $9,966,147 $ 25,815,637 $32,491,111 COST OF SALES 8,590,960 7,960,103 23,502,544 27,557,859 ------------ ----------- ------------- ------------ Gross Profit 2,220,809 2,006,044 2,313,093 4,933,252 EXPENSES Selling Expense 1,617,884 1,313,178 3,477,197 4,225,376 Selling Expense- related parties - 38,692 - 196,067 General & Administrative 564,133 491,473 1,527,639 1,969,170 ------------ ----------- ------------- ------------ Total Expenses 2,182,017 1,843,343 5,004,836 6,390,613 ------------ ----------- ------------- ------------ OPERATING INCOME (LOSS) 38,792 162,701 (2,691,743) (1,457,361) NON-OPERATING INCOME/(EXPENSE) Other Income (Expense) (225) 16,867 15,298 1,654,400 Interest Expense (319,101) (125,548) (734,706) (656,216) ------------ ----------- ------------- ------------ INCOME (LOSS) BEFORE TAX (280,534) 54,020 (3,411,151) (459,177) CURRENT TAX EXPENSE - - - - DEFERRED TAXES (BENEFIT) (91,382) 64,649 (1,297,705) (114,186) ------------ ----------- ------------- ------------ NET INCOME (LOSS) $ (189,152) $ (10,629) $ (2,113,446) $ (344,991) =========== =========== ============= ============ EARNINGS (LOSS) PER COMMON SHARE $ (.04) $ (.00) $ (.45) $ (.07) =========== ========== ============ ============ CONTACT: Fountain Powerboat Industries, Inc., Washington Hannah Hale, 252/975-2000 SOURCE: Fountain Powerboat Industries, Inc. Today's News On The Net - Business Wire's full file on the Internet with Hyperlinks to your home page. URL: http://www.businesswire.com |
Daryl,
I'm glad to see your getting the boat back. The wheel that squeaks the most gets greased. I'm also glad someone at Fountain took notice of this thread. Hopefully they will do a search in the Fountain section and see all of the good things we use to say about customer service. Most of the Fountain members on this board have had excellent dealings with the factory in the recent past. Hopefully things will get back to normal for them and us. Dan |
I have been in contact with Waytt Fountain.
He has been apologetic, courtious and helpful. Jeff Harris has still never called me back so I don't know what his story is and I let Wyatt know how I feel about Jeff Harris's follow-up. Busy or not we all return calls; it's a part of doing business; especially when that business has $200,000 of my property. However Steve Harrelson has been picking-up the phone when Jeff doesn't answer. Steve has been most helpful. He has been giving me updates every other day on the progress of the boat and so far It looks like it will be done on the MAy 30th date. As for the stringer... Upon pulling the engines for a freshen-up at KE I had my rigger check the boat for integrity. He found that the "stiffening stringer under the engine had a crack. The is a 4 foot stiffener not a main stringer. He did not feel that this was a major structual problem infact he was willing to do the repair himself. I felt the job would best get done at the factory. I have further questioned Jerry about his inspection of the stinger and he felt it was minor but if the engines are out get it done. He was being fair here because he is more of a Cig/Apache fan. Wyatt and Steve at Fountain have assured me that the boat will get a complete "going-over" and will look like a brand new boat when done. They have heard about this thread and feel it neccessary to satisfy me. They have convinced me that they have their best glass men on the job. I think the workmanship at the Fountain factory is going to be first rate. It is the Foutain factory afterall and love 'em or hate 'em they know what they are doing. At this time I am happy. I'll keep everyone posted and thanks again for the advice It has been helpful. Jeff Harris I am still waiting for your response and I hope it is an apology. |
Joe,
Glad to hear they are finally taking care of the situation. LMAO "the've heard about the post" I bet they have! Hope the shareholders have as well! |
Joe900sc...
Glad to hear the good news...:)
After all you have been through, they should have the boat delivered to you.... you shouldn't have to go and pick it up...:confused: Best Of Luck...:cool: |
Good Deal! Hope you get it back soon.Summeris coming quick!:cool:
|
Originally posted by joe900sc Jeff Harris I am still waiting for your response and I hope it is an apology. I'm glad the factory is finally finishing your boat. I am also happy to hear it wasn't one of the main stringers. I hope you get the satisfaction of Jeff doing the right thing and calling you. A phone call could have prevented this whole thread. Dan |
WOW...Glad to hear you got it worked out BUT Broken Stringers, Stress Cracks, Failing Customer Service... To think I used to boast & recommend Fountain Products :(........ & the cowards can't even stand up on the board & try to renew the faith:(....man what a shame
Looks like Pantera just moved into my #3 spot.... good job JO... |
Great to hear Joe!!! It sounds like everyone finally got back from the races.
Good luck throughout the rest of this. And BTW, I'm sure you'll enjoy your new APACHE!!! LOL!! |
| All times are GMT -5. The time now is 04:37 AM. |
Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.