I had a custom carpet made by Matworks out of GA. They asked for a template to be made. Sent it to them wrote my name, color, top and bottom on the template. I thought I gave very clear direction. When I received the product it didn’t fit, I looked at it for a few minutes trying to figure out what’s going on. I flipped it over and it fits! I Called Matworks several times about the problem finally getting an answer of them telling me to send it back so they can inspect it. After another week goes by I get a call today telling me that they figured out what happened they cut the carpet upside down the template was not marked clearly and there is nothing they can do about it and if I want it fixed I will need to buy a new one. I need a little input as what I should do next. Thanks

File a credit card dispute. I am so sick of hearing horror stories about these scum bags in the marine industry.

credit car dispute, stop payment, file a BBB complaint.

they admit they cut it upside down and they will not fix? WOW.

unless they are blaming the customer for mis-labeling what was top and bottom.

^^^What they all said.^^^

wow---was going to use them for my donzi carpet - may have to rethink that decision now...

Oh Man! I was going to use them and decided to go with another company as of yesterday all because I read a positive post from another thread and his experience. Sure glad I did now, just hope the carpet I ordered comes in without issue.

Definitely do what the others already suggested.

Sorry to hear that that sucks!!!!
Brett

That just makes ya want to choke someone....
But anyway put "The Matworks Ltd" in your post title and when its searched, this thread will come up.