Positive Shout Out to Victory Marine!!
#1
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Positive Shout Out to Victory Marine!!
Owning my own business, I know that most positive experiences go mostly unnoticed and unappreciated. I wanted to take a minute to thank Bill and his team at Victory Marine in Kemah, TX. I had a "issues" a few weeks ago on my 1999 Scarab AVS (original untouched 502 MPI's) and though the worst (new engine). I am NOT mechanically inclined and have to depend on others for their expertise in these matters. This was the second time in as many months that I have had to go and see Bill, the last was a burning alternator that he quickly got replaced and had me back on the water quickly.
This time was a bit more involved. I brought my baby in with a Port engine knock (well actually BANGING). I feared the worse. I'm sure many a shop could have easily put it to me for a full rebuild but Bill decided it was just exhaust and manifold. Being the professional he is and having a fairly good idea of his customer, he determined the Starboard side needed replacing as well and also changed out the plugs, wires and a few other minor items. He didn't worry me about every detail and I was back on the water Saturday between squalls running out of Kemah to Dickinson Bay, Smith Point, Trinity Bay, Morgan's Point, Redfish Isle and back again.
If you are looking for a honest personable shop in SE Texas, look up Victory!!
This time was a bit more involved. I brought my baby in with a Port engine knock (well actually BANGING). I feared the worse. I'm sure many a shop could have easily put it to me for a full rebuild but Bill decided it was just exhaust and manifold. Being the professional he is and having a fairly good idea of his customer, he determined the Starboard side needed replacing as well and also changed out the plugs, wires and a few other minor items. He didn't worry me about every detail and I was back on the water Saturday between squalls running out of Kemah to Dickinson Bay, Smith Point, Trinity Bay, Morgan's Point, Redfish Isle and back again.
If you are looking for a honest personable shop in SE Texas, look up Victory!!
#2
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Owning my own business, I know that most positive experiences go mostly unnoticed and unappreciated. I wanted to take a minute to thank Bill and his team at Victory Marine in Kemah, TX. I had a "issues" a few weeks ago on my 1999 Scarab AVS (original untouched 502 MPI's) and though the worst (new engine). I am NOT mechanically inclined and have to depend on others for their expertise in these matters. This was the second time in as many months that I have had to go and see Bill, the last was a burning alternator that he quickly got replaced and had me back on the water quickly.
This time was a bit more involved. I brought my baby in with a Port engine knock (well actually BANGING). I feared the worse. I'm sure many a shop could have easily put it to me for a full rebuild but Bill decided it was just exhaust and manifold. Being the professional he is and having a fairly good idea of his customer, he determined the Starboard side needed replacing as well and also changed out the plugs, wires and a few other minor items. He didn't worry me about every detail and I was back on the water Saturday between squalls running out of Kemah to Dickinson Bay, Smith Point, Trinity Bay, Morgan's Point, Redfish Isle and back again.
If you are looking for a honest personable shop in SE Texas, look up Victory!!
This time was a bit more involved. I brought my baby in with a Port engine knock (well actually BANGING). I feared the worse. I'm sure many a shop could have easily put it to me for a full rebuild but Bill decided it was just exhaust and manifold. Being the professional he is and having a fairly good idea of his customer, he determined the Starboard side needed replacing as well and also changed out the plugs, wires and a few other minor items. He didn't worry me about every detail and I was back on the water Saturday between squalls running out of Kemah to Dickinson Bay, Smith Point, Trinity Bay, Morgan's Point, Redfish Isle and back again.
If you are looking for a honest personable shop in SE Texas, look up Victory!!
Dean
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