Like Tree0Likes

Eagle Trailer Service, (or lack of)

Reply
Old 05-05-2003, 10:48 AM
  #1
Charter Member #94
Charter Member
Thread Starter
 
Gordo's Avatar
 
Join Date: Oct 2000
Location: New Port Richey, FL
My Boats: 1999 Active Thunder 25' Factory 1 Race Edition
Posts: 2,646
Default Eagle Trailer Service, (or lack of)

Helping a friend work on his Eagle trailer last week. Last Tuesday, he calls Eagle trailers and orders a list of brake parts, then thinking while he's that far, he would also replace bearings and orders them as well. He then pays extra to have everything overnighted so we can have the parts by Thursday, and he will be ready to head for water by Thursday night.

Wednesday, no parts. No panic yet.

Thursday morning, UPS comes & goes with no parts. He calls Eagle trailers and leaves message for parts guy to call him back.

Thursday afternoon, the parts guy from Eagle trailers calls my friend back and tells him that they didn't have all the bearings in stock, so they didn't ship any of it yet. Then asks if he still wants the other stuff shipped.

Friend tells Eagle trailer parts guy to take a flying...
I'll leave that part out, but I think you get the idea.

From what I've seen, Eagle makes a good quality trailer. But is this the kind of "intelligent" service that is common with them?
__________________
Abby-someone
Gordo is offline  
Reply With Quote
Old 05-05-2003, 10:55 AM
  #2
Registered
 
Erie Desire's Avatar
 
Join Date: Apr 2001
Location: Lake Erie,MI
My Boats: Y2K Baja 29 Outlaw
Posts: 324
Default

I don't know about their service(sounds like a dummy in the parts department), but the owner of Eagle trailers threw some fantastic parties on his boat. Once upon a time.
Besides brake parts a pretty common why go to Eagle? Unless you like paying too much.
Erie Desire is offline  
Reply With Quote
Old 05-05-2003, 10:57 AM
  #3
Registered
 
birdog's Avatar
 
Join Date: Jan 2002
Location: Batavia Oh.
My Boats: Top Gun
Posts: 4,034
Default

Eagle service has been TOP notch to me...............
Go to NAPA for brakes & bearings.........
birdog is offline  
Reply With Quote
Old 05-05-2003, 11:01 AM
  #4
Registered
 
Luv-N-It's Avatar
 
Join Date: Jun 2002
Location: Central Ohio
My Boats: 1996 Baja 272
Posts: 910
Default Redneck Trailer Supplies

Find them on the internet. They are a wholesale distributor for any you can think of for trailer supplies!
Luv-N-It is offline  
Reply With Quote
Old 05-05-2003, 12:05 PM
  #5
Charter Member #94
Charter Member
Thread Starter
 
Gordo's Avatar
 
Join Date: Oct 2000
Location: New Port Richey, FL
My Boats: 1999 Active Thunder 25' Factory 1 Race Edition
Posts: 2,646
Default

I agree the parts would have been cheaper from RedNeck or Quality trailers, but since I had not yet seen the trailer and didn't have part numbers, the owner of the trailer decided it would be quicker, (we thought) and easier, (we thought) to just go straight through Eagle trailers. That way we know get the correct parts on time, (we thought).
As it is, he scratched his trip to the lake, we took everything apart Thursday afternoon, got the correct part numbers and ordered the parts through Oreilly Automotive, and we will probably put everything together sometime this week.
__________________
Abby-someone
Gordo is offline  
Reply With Quote
Old 05-05-2003, 12:58 PM
  #6
packinair
Guest
 
Posts: n/a
Default

When I redid the stuff on my eagle trailer they were great, sounds like you just got a putz
 
Reply With Quote
Old 05-05-2003, 01:10 PM
  #7
VIP Member
Trade Score: (1)
 
Smitty's Avatar
 
Join Date: Apr 2001
Location: Hawthorn Woods IL
My Boats: 2000 Baja 36 Outlaw
Posts: 4,186
Default

Personally I have had good service/luck with Eagle trailers. I'm on my second Eagle trailer. Sounds like your buddy needs to place a call to the management at Eagle and let them know the ball was dropped. I actively solicit feedback from my customers and make changes as necessary. It is hard to get better if don't talk to your customers. He might even get something for taking the time to call.

Dave
__________________
Want your ECU tuned right?? Call Mark at Precision www.pmefi.com
Smitty is offline  
Reply With Quote
Old 05-05-2003, 01:20 PM
  #8
VIP Member
VIP Member
 
OldSchool's Avatar
 
Join Date: Dec 2001
Location: Florida
My Boats: Cigarette CC and Boston Whaler currently
Posts: 10,094
Default

Quote:
Originally posted by packinair
When I redid the stuff on my eagle trailer they were great, sounds like you just got a putz
Ditto for me...they were great. That does kind of suck that they didn't ship the other stuff or at least pick up the phone and call.
OldSchool is offline  
Reply With Quote
Old 05-05-2003, 01:23 PM
  #9
Charter Member #737
Charter Member
 
KCHOTBOAT's Avatar
 
Join Date: Jan 2001
Location: LOTO 31 mm
My Boats: 28 Apache
Posts: 1,327
Default

Gordo
I buy all my trailer parts from the place at I35 and Sante Fe in Olathe.
KCHOTBOAT is offline  
Reply With Quote
Old 05-05-2003, 01:47 PM
  #10
Official OSO boat whore
Charter Member
Trade Score: (2)
 
Join Date: Oct 2000
Location: Mequon, WI
My Boats: 8' row boat
Posts: 6,157
Default

The axels are all universal. Just go to the local trailer store and get the parts off the shelf. If you don't have a local store, then check out Northern Hydraulics.
Cord is offline  
Reply With Quote
Reply

Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
JBOUTLAW25
Baja
6
06-25-2008 10:10 PM
bshzba
General Boating Discussion
5
03-15-2005 06:19 AM
offthefront
Formula
16
03-24-2004 07:51 AM
jrocket
General Boating Discussion
4
11-17-2002 07:48 PM



Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 01:09 PM.


Copyright 2011 OffShoreOnly. All rights reserved.