Does anybody have experience with Key Bank?
 

I currently have my boat loan with Bank of America and am in the process of refinancing it. I am working with Essex credit and it looks like I can re-fi with Key Bank at a good rate, but before I complete the paperwork I wanted to see if anybody has any experience with them, good or bad.

Any comments? Thanks

I think Essex credit sells off to Key bank also they have several different payment plans including a once a year payment.

Yup, they'll cash your checks.:)

Keybank's okay, I got a descent rate through them, getting the loan was a breeze and so far so good, but the only warning I have is that their customer service is terrible after they have your business...

Pretty good lender... Go direct to them.

www.reindlpowerboats.com

I have my boat with them and have nothing but good to say about them. I just did a refi on it at what I think is a great rate.

Treated me right but then sold my loan to Bank One.

I got my money from Key, through Essex.
I tried to deal direct with Key, but they wouldn't call me back!
The people at Essex were great.... but I paid about $600 in "closing " costs. Ask 'em about the fees.

Payment book is paper. You mail the check with a coupon, or you can have auto deduct from your bank acct.:D :D

I though it sounded familiar...http://www.offshoreonly.com/forums/s...light=KEY+BANK

http://www.offshoreonly.com/forums/s...light=KEY+BANK

I went with Keybank, but the IR was high. Still is in my eyes, 8.9 on a 1999 boat. What did you refi at? When I talked to them a bout 8 weeks ago about refi & cheaper payments, they said they had nothing to offer me.

Ive had many bad experiences with them. They treat customers badly.

5.25% is what I can re-fi at....Fees are $170....Essex has been great to work with.

I went from 7.74 to 5.65 on my 2001. They just wanted $90 from me and that was it. I was quite pleased. I will make that up in a couple months.

I have them and they wont refi me because they don't have a branch in Va. But I live in Va and did when I bought the boat, but I bought it in Md. at a dealer. They rather not have the loan then work with me. I am selling the boat and wont use them again no matter what. And they suck to deal with on the phone.

Yes...this is a familiar topic.

DO NOT -- I REPEAT -- DO NOT DO BUSINESS WITH KEYBANK.

Very long story made short;

Had a loan financed with them for 9 years. Perfect payment history.

Sold my boat in November. Mid November I called Keybank and asked for proper procedure to pay-off my loan and get title transferred to new owner.

1. Was given direction by them on an acceptable form of payoff payment. Personal check would be fine. Did that. Uncashed check returned "unacceptable form of payment".

2. Called and was told information I was provided was not correct -- and to send them different form of payment. Cashier's Check. Did that. Cashier's check returned "unacceptable form of payment"

3. Called again. Told that previous two customer service reps had provided me incorrect information. Send money order. Did that. That worked.

That process took almost 4 months (additional 3 months of boat payments made by me...and interest accrued as a result. Remember....all this AFTER I had sold the boat)

When I called to complain and ask for a credit back on the interest due to their neglegence -- was told to make a written request, and that it would be considered in "committee".

Did that. Request rejected.

During all of this -- was in process of building new boat, and already had pre-approved loan from Keybank all lined-up. Loan amount apx. 6x larger than previous loan.

Needless to say I cancelled the financing.
My dealer lined me up with Firstar.
Better deal.

LoR, you have got to be F-ing kidding me!!!! That is unbelieveable horse's ass BS. I will be calling them tomorrow.

I have mine through Key, the only bad thing so far is it takes them about 2-3 weeks to credit my payments from the time mailed

OK, I have gone through states that have offices, and I do not have any family members in any of their states.

Just Once, rbtnt, anyone else in Ohio want to let me 'borrow' their address on the docs long enough to refi?

they suck--try eboatloans .com

I have my boat financed through Keybank and have had pretty good service. I just refied at 5.49% by making one simple phone call to them. All I had to do was fill out a new app. for their files and that was it. I got to skip a months payment and I recieved my new payment book in 1-2 weeks. No problem so far!

My previous boat was financed through Key bank. When I sold it, the deal went smooth. I called them when I was looking at several boats, Thinking that I would slip right in. After all, I recently had a loan and was never late on making a payment. I was told that They couldn't deal with me direct, because Iwasn't a dealer. I started looking elsewhere. Ended up going through Scott Financial (Another story in itself. :mad: ). All said and done, My loan is with Key Bank, Through Scott. It took almost 4 months to close the deal on the new boat.

Spectre30, where do you live?

I just applied for refi with them, www.key.com/marine

Key Marine, another 'division'. We will see what happens.

I have had good experiance with them. Now i am gonna try and refinance my boat with them now. and i guess i will see what happens. Also brian give a call and we will see what we can do.

I did talk with Key Bank, direct, at 1800 KEY2YOU. The lady was arrogant; not nice, and stated because I do not live in a state with a branch, I cannot walk in and sign papers. I think that is BS in todays age of the internet. For cripes sakes, I can buy a house, sign, sold, and have the keys mailed to me without leaving the damn desk.

I financed my boat with Key Bank and refinanced with them 2 years later. I was happy with their rates both times but they are slow to customer requests. When I sold my boat, it took way too long IMO to cough up the title.

Sydwayz, call Jerry Pitts at Russo Marine in Kent Island. That is who I used to refi through Key Bank. Did everything from my house, they over-nighted me the paper work and then I sent it back to them and they sent it in to KeyBank.


I have had no problems with Key Bank.

I was 21years old getting a $60K+ loan and got it no problem, Russo Marine did a refi through them for me no problem.

I just sold the boat and lets see how long it takes to get the lien release.

Thanks MSM!

Keybank always treated me well.