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Crazy Problem as a Boat Dealer

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Old 06-16-2003, 11:11 AM
  #11
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WoW! How many dealers would send you props to TRY!
Damn now that is customer service
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Old 06-16-2003, 11:36 AM
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Troutly:

Yes, it is a 525/Stellings package, but with standard lowers. The testing on our F-2 race boat showed the Sportmaster gearcases are actually about 1 to 2 mph slower than the standard cases.

We set this boat up with a pretty agressive "X" dimension, though. It is fast as hell. We have probably tried 5 or 6 different sets of props, but the guy still thinks its going to go faster!

Tom
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Old 06-16-2003, 11:43 AM
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Quote:
Originally posted by cuda
He should have set the gps to Kph, then he would have been ecstatic.
how fast?
80 on a good day
wow, not bad, what power?
4.3l V6
a V6 .... 80?
yeah, on a good day
how does it handle
pretty good
thats amazing!

Im not so slow to that guy eh?
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Old 06-16-2003, 11:44 AM
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Customer service is a no brainer. Doesn't matter it the guy spent $250000 (as he did) or $15000, it is basic Marketing 101, you do what it takes to make the customer happy. It is so simple that if most of the bankrupt dealers realized this simple concept, they would still be in business.Doesn't matter if it's boats or burgers,just make the customer happy. So simple, plus I sleep well at night.
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Old 06-16-2003, 12:05 PM
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Amen to that!
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Old 06-16-2003, 04:16 PM
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Thumbs up Magicfloat

I wish the dealers around here were like you. Good for you
 
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Old 06-16-2003, 04:38 PM
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Our 353/525/ Stelling boats pull the 35's but they are almost impossible to get on plane with that much pitch. Once you get it going they run 90+ GPS but are basically unusable as a pleasure boat. Lab 33's made from 32's work fine,on plane quick and bump the rev limiter a little. The handling, acceleration and midrange with the 5 blade hydromotives was awesome,but speed suffered. When Merc gets their 5-blades ready we will try them .
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Old 06-16-2003, 05:44 PM
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Quote:
Customer service is a no brainer. Doesn't matter it the guy spent $250000 (as he did) or $15000, it is basic Marketing 101, you do what it takes to make the customer happy. It is so simple that if most of the bankrupt dealers realized this simple concept, they would still be in business.Doesn't matter if it's boats or burgers,just make the customer happy. So simple, plus I sleep well at night.
Awesome perspective.
It's business practice like this that a) gets noticed and b) gets the business on customers' shopping lists.

I2D
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