Like Tree0Likes

Anyone have problems with MST Guardian directly??

Reply
Old 12-09-2003, 01:03 PM
  #1
Were doomed!
Charter Member
Thread Starter
Trade Score: (1)
 
Wally's Avatar
 
Join Date: Oct 2000
Location: Chicago, IL
My Boats: Chris Craft Stinger 222
Posts: 5,529
Question Anyone have problems with MST Guardian directly??

My buddy Karl called the company directly and from the sound of things got the owner himself.....so he goes and orders two flush systems for his hp500efi's.....long story short its been over a month now of back and forth calls....at one point the guy calls and appologises and says the parts will arrive that week......lo and behold only ONE arrives!! more phone tag and still nothing! Last week he leaves a message telling them either send the other one or he's gonna fight the charge on his card....he gets a call back it will arive by end of week......nothing!!! whats the deal with these guys?
__________________
-Wally

Money can't buy happiness, but it can buy horsepower. And I've never seen a sad person hauling a$$!
Wally is offline  
Reply With Quote
Old 12-09-2003, 01:04 PM
  #2
Were doomed!
Charter Member
Thread Starter
Trade Score: (1)
 
Wally's Avatar
 
Join Date: Oct 2000
Location: Chicago, IL
My Boats: Chris Craft Stinger 222
Posts: 5,529
Default

OK just as i finnished posting this i got a call from Karl (He's down in FL right now) saying that MST called him and the part will be here tomorrow......we wait and see now.
__________________
-Wally

Money can't buy happiness, but it can buy horsepower. And I've never seen a sad person hauling a$$!
Wally is offline  
Reply With Quote
Old 12-09-2003, 02:35 PM
  #3
Registered
 
Join Date: Oct 2000
Location: Myrtle Beach SC
My Boats: 2017 Pioneer 180 Islander Merc 115 pro xs ct
Posts: 561
Default

I have had no problems with them. I broke one of the plastic injectors last season as I was winterizing, and I e-mailed them and they sent me another one. For a small fee of course. I had ordered the system from boatfix and I had it in a week.
Gary C is offline  
Reply With Quote
Old 12-09-2003, 02:59 PM
  #4
Charter Member#350
Charter Member
 
Join Date: Oct 2000
Location: Naples, Florida
Posts: 378
Default

Never a problem with them. They have a GREAT product and they are good people.
Zero Cavity is offline  
Reply With Quote
Old 12-10-2003, 10:03 AM
  #5
Were doomed!
Charter Member
Thread Starter
Trade Score: (1)
 
Wally's Avatar
 
Join Date: Oct 2000
Location: Chicago, IL
My Boats: Chris Craft Stinger 222
Posts: 5,529
Default

I'm not questioning the product.......just dealing with the factory directly......I dont think a person should have their credit card billed and have to wait almost a month to get the first of two pieces!! All the while leaving messages that dont get returned. And having to resort to almost leaving threats of charge backs to get any sort of responce. Well we will see what happens today....they said they were next daying the system over (when he wanted that in the first place when he placed the order back in the begining!!) Updates to follow.....
__________________
-Wally

Money can't buy happiness, but it can buy horsepower. And I've never seen a sad person hauling a$$!
Wally is offline  
Reply With Quote
Old 12-11-2003, 09:53 AM
  #6
Were doomed!
Charter Member
Thread Starter
Trade Score: (1)
 
Wally's Avatar
 
Join Date: Oct 2000
Location: Chicago, IL
My Boats: Chris Craft Stinger 222
Posts: 5,529
Default

Well....another broken promise....nothing came yesterday! Does anyone know someone at MST??? Maybe start a fire under someones a$$? this is ridiculous
__________________
-Wally

Money can't buy happiness, but it can buy horsepower. And I've never seen a sad person hauling a$$!
Wally is offline  
Reply With Quote
Old 12-11-2003, 11:59 AM
  #7
OSO Moderator
Charter Member
 
BillR's Avatar
 
Join Date: Oct 2000
Location: Virginia Beach, VA
My Boats: '00 Scarab Sport 302 CC
Posts: 3,580
Default

I believe Doug Brogdon owns the company
__________________
BillR

'00 Scarab Sport 302 CC
'02 Cigarette Top Gun TS
'02 PQ 340
'00 PQ 280
'98 Scarab 22
'97 Baja Outlaw 20
'72 Checkmate
'65 Glastron
BillR is offline  
Reply With Quote
Old 12-11-2003, 12:31 PM
  #8
Were doomed!
Charter Member
Thread Starter
Trade Score: (1)
 
Wally's Avatar
 
Join Date: Oct 2000
Location: Chicago, IL
My Boats: Chris Craft Stinger 222
Posts: 5,529
Default

Unless theres another Doug at the company...thats who Karls been dealing with (or trying to)directly! I dont undersatnd what the problem is here? If they dont have the complete flushing systems instock then why not just say "hey we are a little backed up right now give us a week or two" According to Karls conversations they had everything there and Karl wanted it all next day'd out to him.......He got one about a week and a half ago and STILL waiting for the second!!
__________________
-Wally

Money can't buy happiness, but it can buy horsepower. And I've never seen a sad person hauling a$$!
Wally is offline  
Reply With Quote
Old 12-15-2003, 10:34 AM
  #9
Were doomed!
Charter Member
Thread Starter
Trade Score: (1)
 
Wally's Avatar
 
Join Date: Oct 2000
Location: Chicago, IL
My Boats: Chris Craft Stinger 222
Posts: 5,529
Default

Well Sat Karl got a mesage and a FedEx tracking number for the second nuit.....this morning we check the number and its coming up as not valid!?!?
Tried to call and it may be too early in the mornign over there... .....but no answer. And the saga continues!!!
__________________
-Wally

Money can't buy happiness, but it can buy horsepower. And I've never seen a sad person hauling a$$!
Wally is offline  
Reply With Quote
Old 12-15-2003, 10:46 AM
  #10
Enjoy the show
VIP Member
 
Ron P's Avatar
 
Join Date: Feb 2001
Location: The Joisey Shore
Posts: 10,353
Default

Visa doesn't like it when merchants charge the card proir to shippment.

This could affect their merchant status. Not good for his business.
Ron P is offline  
Reply With Quote
Reply

Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
mjb
General Q & A
6
11-09-2007 01:50 PM
Rambunctious
General Q & A
0
08-03-2006 08:15 AM
boatman747
General Q & A
11
01-26-2006 11:13 AM
Curvy13
General Boating Discussion
2
06-28-2005 12:20 PM
Here's Johnny
General Boating Discussion
0
02-06-2004 07:40 AM



Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 05:25 AM.


Copyright 2011 OffShoreOnly. All rights reserved.