A couple of years ago I built a house with brand new G.E appliances. Two months after we moved in the refrigerator was having some issues so I called the 800 number for warranty issues. My call was TRANSFERED to INDIA The individual could barely speak English. This burner my a$$ since I am in the telecommunications industry and unfortunately my line of work enabled this to happen. I had some computer problems (DELL) last night and it is still under warranty so I called the 800 number and guess where I went INDIA after spending 45 minutes on the phone with a dumb a$$ with very broken English named (SANDY) I got the supervisor (GEORGE) on the phone and the problem solved in 6 minutes. They can't even use there own names and choose AMERICAN names. The DELL commercial in my opinion is FALSE advertising!!!!! It shows young AMERICAN ENGLISH SPEAKING interns in what would appear to be a large AMERICAN, UNITED STATES building in the customer support department, BULL $hit!!!!!

Since this is an election year I have sent emails to the candidates since they are all talking about the economy of the UNITED STATES being so poor they need to hear about what is happening first hand from us
(UNITED STATES) !!!!!!!!!!!! I have also sent an email to DELL COMPUTERS. I know they will probably fall on blind eyes but at least I know I have done something.

Thanks for letting me vent I just had to get this out of my system.

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I also see many of our things being outsourced. I am also in the Telco industry, and more and more jobs that used to be done "in house" are being contracted out... Its sad, but reality...

This isn't news, and it's more wide spread than you think. Most companies don't publicize it when they make the move. Asia, India, Mexico are killing us. Remember NAFTA? Ross Perot was right!!

They actually teach these guys how to speak with accents. They "try" to teach them how to speak with southern accents and NY accents. Can you believe that crap.

And all these Indian firms all say they can do it better than US. I think these countries are the real threat to the US and not some guys hanging out in caves in mountains.

Yup I'm in IT also and have been seeing it happen all the time. Dell is bringing it's call center back to the US. When you have problems like this with call centers, call and complain to the company. Send emails to the entire executive team.

WTF
http://www.ustr.gov/new/fta/cafta.htm

Thank you Mr Bush!!!

Thank you CLINTON SCUM !!!!

Seems to me both are guilty of this.