Trick Marine ??
 

I have e-mailed twice and called 4 times and no response..I bought the new Bravo drive locks that won't fit XR's. The chrome is already rusting in the package. Trick marine will not respond. I sent back the locks so I guess we will see what happens now........?

Re: Trick Marine ??
 

Trick Marine is on this board every day.

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Check the phone # you have. That doesn't sound like Fred. He will take good care of you.

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Someone is always there to answer the phone between 9:30 and 5:00 Eastern time.. Most likely wont be easy to get to Fred, but Heathe or James can help you.

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Clocks runnin!!

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I can personally guarantee Fred's integrity.

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He must be out today or he would have responded to this ASAP. Fred's always on the ball and I'm sure he'll take care of you so don't sweat it.

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Just curios, but why will they not fit an XR?

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Maybe we should send out a search party for him? :drink:

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I can guarantee you that Fred will stand behind anything he sells you. I had a problem with some CMI tailpipes that didn't fit. CMI basically wanted to stick it to me and Fred was able to help me out and get them to make a new set of tailpipes that fit. I have nothing but praise for Trick Marine and have been 100% satisfied with their service.


Brett

Re: Trick Marine ??
 

My XR drives have a square cast bar on the starboard side that prevents the bracket from bolting on. Port side fits fine

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I've called three times recently. Getting a hold of the help during business hours is easy, but Fred is a different story. It never use to be like this. I don't know what to tell you other than I understand. :confused:

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Fred went out of his way to help me with my CMI Mufflers and a Sea Strainer. I highly recomend him.
Steve

Re: Trick Marine ??
 

Simple solution. Upon receipt of the returned product, we'll issue a full refund. Did you discuss your desire to return the locks with anyone else at Trick? Anyone can authorize that and should have if they were made aware.

I also went back through all email correspondence for the past 14 days and have nothing from anyone regarding drive locks. What email address were you using?

I'm not sure why there would be rust on a new product still packaged, but we'll let the manufacturer address that.

That should resolve your problems. ;)

As a side note, both myself and the manufacturer are anxious to have a look at the rust you are reporting on the locks. We've sold dozens of these with no reported rusting. Check the manufacturers discription........
.....Stern lock’s Outdrive Lock is a revolutionary new theft prevention device designed especially for Mercruiser Outdrives. Stern Lock easily is mounted using existing equipment supplied by the outdrive manufacturer. The mounting hardware is concealed in a case-hardened stainless steel shroud and locked in place using a locking pin that is virtually impossible to penetrate. The Outdrive Lock can be installed in less than 15 minutes and is designed to be an attractive accessory to your watercraft. The Outdrive Lock has a patented locking mechanism which ensures the safety of your watercraft.

Re: Trick Marine ??
 

Just as I thought, more marine industry bashing without justification. There's enough problems in this industry, when people start trashing a business without giving that business a fair chance it just makes us all look worse. Luckily, most everyone on this board has had some kind of dealing with Fred either as Trick or Too Old and know he tries his best to be fair.
Sometimes it's just hard to personally return a call the same day this time of year. This board is very effective in pointing out incompetent dealers and repair centers, but sometimes maybe we should try a little harder to work out the problem before running to the keyboard and trashing someone. Just my thoughts..

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I don't post alot here but..... I have to say Fred is one of the most stand-up person in the marine industry. He does take of his customers, or one of his employees will.

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Fred has helped me out numerous times. Can't say enough positive things about him and his company.

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I think like all businesses, its growing pains. Fred is now spending all day on the phone along with 5 other employees and still not able to keep up. That is where a business suffers is when a owner has to rely on his employees ( no one runs a business like the owner of it does). I know I have called Fred in the past and he has done everything to take care of me. A few months back I called for a low water flush kit on a xr drive and was told by his employee that they did not have it because there was no demand. If that had been Fred, I think he would of said, let me work on it and I'll come up with one. I'm sure Dana products, Eddie marine and etc etc all started as a small business offering good customer support. If you want your business to grow it is price that has to be paid.

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Yeah, well, all I can say is I ordered some powdercoated cup holders from Trick last year, and while the pieces are nicely finished and fit perfectly, Trick actually CHARGED ME for them! The nerve!! Unbelieveable!! I bet when I order my new steering wheel today, they'll charge me for that too!! :D :evilb: :D :evilb:

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OK.. I am not going to "trash" your buisness but I left my cell on every message. E mail address was [email protected]

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Nothing but good things to say about Trick and Fred as well. Great customer service and support. I am in VA and always have the product the very next day. :D

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Trick has always done good by me. Stand-up company, proud to do business with. Seems that Fred is trying to rectify the situation for you. Return the item and get a new one. Let Fred and the manufacture correct the problem. Thanks for all of your help Fred and Trick. Scott Portell

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sounds like it is getting resolved, some days schit happens and no one knows who hte monkey in the wood pile is. I have never done business with Fred or Trick, but from all the good reports here he is not out screwing up the simple stuff. May be another, unknown issue involved, assume that is it and let it roll...

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agreed

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Fred you know I won’t start this thread, but here this the complete story. Maybe your help isn’t relaying good info to you.

I called 10 days ago and left a message with your help. I received no response. Last Wednesday at 10AM I left another message. At 4:45PM that day I called back, and you couldn't take my call. Your help wanted my cell which was not going to be useful for the next 24 hours, so I declined. I told her to forget it, and you called back after 5PM and left a message in my voicemail saying you would call me first thing in the morning. I never received that call to this day, so I had to have my question answered by Jules Morgan at KPM Racing.

Just so you know what the issue is. The KPM intercooler sea strainer you sold me has a design defect. They leak badly, even if you’re just floating. Here is Jules email.

“Dave;
We will send some new ones, we have redesigned them since we have realized that they cannot cope with direct feed. They are ok after the pump. We have now made them the same as the larger strainers which are bomb proof.
Did you get your pump?

I will get some new ones to you.
Speak soon
Jules”

Fred,
As you know I haven’t had good luck with your help in the past. I thought you would want to handle this personally. I would have much rather spoken to you directly. I think I would be better if we simply spoke. My business is small, and I’m easy to get a hold of 9-5

Dave

Re: Trick Marine ??
 

I appreciate you left your number with every message, but if you sent your messages to the email address you listed above, I don't know who might have received them. We have no such email address.

[email protected]

But as I've already posted, we have no problem with you returning the product for a refund. :)

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Fred called me back twice today, over an item that I'm waiting for them to produce. My experience with the company has been nothing but positive. I'll continue to be a loyal customer, and highly reccomend them to others. :D

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I called there once while they were closed but someone still picked up the phone and got the answer to my question. Unlike another performance marine products distributor, that is on this web site often, that cant tell you the truth when what you ordered will be shipped out to you."" we are waiting on one piece then they will be shipped next week"" Then another month goes by!!! Im going to do alot of engine work this winter and TRICK will be getting the first call.

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I also bought a outdrive lock from Trick that did not fit over a year ago. I have twin ram hyd steering and the drive lock needs to go where the steering rams bolt to the mount that replaces stock outdrive cover. Called trick,they were 100% willing to take it back and apologized,a buddy of mine said he would take it for his boat,never did pick it up and out of laziness on MY part it layed around my shop for past year and a half. Just sold it on E-bay as I would NEVER ask a company to take a part back after that much time had passed. I can tell you though,it still looked like new and hadn't rusted or anything. I have bought other parts from Trick and there has never been any kind of problem,Smitty

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Hey guys I'm sorry to stir all this up. Really.. Fred, The e mail address is the one that automatically responded to my initial order. I just used the "reply" button. this may be a non respondable address. I don't know. With all this positive feedback I think no one will buy me a beer at the next party..so no sweat. I am curious about the fit issue on XR drives. The bar I am talking about is a part of the merc case casting..? Thanks Dave

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Dave,
The next party's at the St. Clair OPA/OSS race. I'll buy you a beer.
Fred will do the right thing.

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Since the last post, Fred called and everything is good. I knew he would take care of it once we spoke directly. :drink:

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as always this negative post turned into a positive for fred he is probabaly one of the most standup guys in the marine industry he will always get the first call from me no matter what the price. ronnie lenore wv.

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I never purchased anything from Trick, but after reading all the positive posts, for what its worth, he has a new customer here. :drink:

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What do you expect from a guy that thinks a boat is made to collect water from his leaking roof!!!!! :evilb: :evilb: :drink: :drink:

Oooops kettle hear, calling the pot black :D :D

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schite - if I say something bad about Fred will you guys buy me a beer too???? :drink:

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Fred, I need the reduced water option for 2 sets of lightening headers. Do you have these?

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Nobody is perfect, even the staff @ Trick Marine. I am a huge supporter of Trick, but I don't think you are bashing them. I would be put off too if I was not getting a response. Now you know why, and it will be staightened out.

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Fred, did you get my message about the missing SS distribution tubes for the CMI headers that were drop-shipped to me?

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Fred,

Any word on my yellow billet cup holders that you shipped on May 18th? Still have not seen them yet.

Tony.