8 year itch
01-06-2013 | 10:07 PM
#11
Bling Bling
Joined: Nov 2003
Posts: 347
Likes: 0
From: Santa Barbara
First and foremost I’d like to say that based on our current client experiences with our agency (as posted here on OSO), if you feel that something isn't right or you've waited too long for your quotation, you should contact our office before posting something like this on OSO. I do realize you probably meant no offense but negative comments like this that are not exactly accurate are unnecessary.
To set the record straight for all those now reading that we have apparently been unresponsive to you, it has not been 2 weeks since you submitted your quote. You submitted your request for a quote via our website on 12/31/2012 @ 9:55am PST. Our office was closed for the holidays until January 2nd. Our website also informs you that a quote request can take up to 48 business hours to get a response back. So based on that time frame, we normally would have had your quote or response to you by close of business on Friday.
However, to be honest, the first time I even saw your request was when I got back to the
office on the 3rd from giving birth to twin baby girls over the holidays. Since all
performance boat requests come to me, your quote is behind schedule by 1 day at this time.
Since I began working on your quote on the 3rd, I should have a response from our
carriers to you by tomorrow close of business.
I sincerely apologize for being behind schedule a day. I know that you're looking for your
quote but tomorrow is the best I can do at this point. You will get a response from our
agency by close of business (PST) tomorrow.
To set the record straight for all those now reading that we have apparently been unresponsive to you, it has not been 2 weeks since you submitted your quote. You submitted your request for a quote via our website on 12/31/2012 @ 9:55am PST. Our office was closed for the holidays until January 2nd. Our website also informs you that a quote request can take up to 48 business hours to get a response back. So based on that time frame, we normally would have had your quote or response to you by close of business on Friday.
However, to be honest, the first time I even saw your request was when I got back to the
office on the 3rd from giving birth to twin baby girls over the holidays. Since all
performance boat requests come to me, your quote is behind schedule by 1 day at this time.
Since I began working on your quote on the 3rd, I should have a response from our
carriers to you by tomorrow close of business.
I sincerely apologize for being behind schedule a day. I know that you're looking for your
quote but tomorrow is the best I can do at this point. You will get a response from our
agency by close of business (PST) tomorrow.
Greg Faulkner
01-08-2013 | 01:38 PM
#16
VIP Member
Joined: Jan 2011
Posts: 1,168
Likes: 44
From: Canyon Lake/ Houston, TX
The Switch
I switched from Progressive to Stacy 2 years ago. Stacy got a quote from the underwriters for $400 less than Progressive, and line by line better protection. Could be worth the wait, all boats and boaters experience are different though. Good Luck.
01-08-2013 | 02:46 PM
#17
Gold Member
Joined: Apr 2006
Posts: 1,479
Likes: 5
From: St. Cloud, FL
Also, when I was shopping for my new boat, Stacey was extremely helpful when I had questions regarding my current policy and whether or not I would be wise looking elsewhere (outside Progressive) for insurance.
