Nice to hear that they stood behind it! In my mind it raises some question about quality control.....

My understanding is that the application of gel is very difficult and easy to screw up. Too thick and it becomes brittle, too thin and it wears prematurely. I did research this issue and found that many boat manufacturers have gone through a learning curve as to how they apply gel and what brand they use.

Being from the manufacturing sector, switching brands of any paint or surface treatment can spell disaster if it is not tested properly. Even the "world class" manufacturers go through rough times because of often unavoidable changes in process and or materials.

Eg. The regular guy that sprays the gel is sick and his replacement is having a bad day, you get crap all over. Alternatively, if the supplier of the gel has a blip in their process', same.... crap all over.

At the end of the day, Crap Happen's....

The difference between an average company and an exceptional one is their response once one of these unforseen happenings occur.

PQ proved to be an exceptional company in every way.

Sorry for the blabbering....

NTP:)

Bottom line is you're happy with the results and the service rendered. You say new graphics? Heck that almost makes it a completely different boat. No wonder you're excited.

Have a blast in 2004...;)

CUSTOMER SERVICE......................HUH....they have always had great customer service and it only keeps getting better

Re: Pics of Re- Hull at PQ....
 

Boat looks awsome. Enjoy!!

Re: Pics of Re- Hull at PQ....
 

Now there's something you don't hear often in the marine world! Glad to hear of your good experience. :)

Re: Pics of Re- Hull at PQ....
 

So what year is it now? New title?? Good to hear they worked well with you

Re: Pics of Re- Hull at PQ....
 

I guess the box of Kleenex in post 3 is to wipe the tears after they figured out what that screw up cost them in profit huh :) It must be an oddity because I just did some refit work on my old 1990 powerquest for the current owner and there still isn't a crack anywhere to be seen. Hell knows I beat that sucker good for years.I was wondering where you disappeared to for the last while. Thought maybe you gave up on the sport.Glad to see you will be boating again soon. Hows life in King City these days?

Sean