Two Piece Valve Covers from KE Performance!

How about replacing MY CHIT ones I bought from you that blow oil all over the place that you don't want to fix????? The covers have leaked from the 1st day and make a mess of my bilge everytime out. Everyone asks what is the oil from and I tell them my $1200 valve covers from KE!!

Here is proof at the Key West Poker Run!!!

Where is the oil leaking from? We installed new engine this week with them.

what happen to customer service and making quality parts, after seeing that mess of oil, i will by my sets of covers some were else,

Hello Nolan,

I see where you purchased $820 worth of valve covers 5-09. Did you have another purchase by chance somewhere for $1200?? Then I see where over a year later you called in 7-2010 about your problem and we agreed to ship you new parts and warranty your others. We even sent a UPS call tag for you to return the parts for our inspection but now approaching another year later we are still waiting. It is nearly impossible for us to solve the problem if you won't allow us to figure out what is wrong? We have tooling that we check each set of valve covers on prior to shipping. I fear by your explanation when you say blowing oil that you are referring to the breather? Which of course that's a crank case pressure issue that you would want to consult with your engine builder not a valve cover issue. But again to make this perfectly clear we have requested and asked you to return the item for inspection as we want nothing more than to stand behind our product and again we have not seen or heard from you for nearly a year until this derogatory post. Please let me know what more you feel we can do without being able to assess our product? Please send the covers in for inspection I can give you real world testing data as to the effectiveness of the seal.

Best Regards

KEPP,

You should recommend the baffle kit for the breathers. My breathers were leaking and I purchased the baffle kit and it solved the problem. FYI, your customer service is arrogant and think they know it all!!! I suggest you should take the approach with your customers!!!!!!

Thanks

Definitely far from arrogant possibly just frustrated because ultimately we go to so much work to try and make sure every single customer is happy with their purchase. In this case we merely are taking slander when all we wanted to do was rectify the problem. We don't even know if it has anything to do with our product? Your right the dual baffle breather may solve his problem if it's a blow by issue? But as I noted before we sent a UPS call tag attempting to retrieve the parts at our cost just to check them out but if we can't see them we can't even determine how to help. I'm not quite sure how that was misconstrued I was merely pointing out the actual details.

Best Regards

Totally Agree, This weekend at the run I have a nice sign I'm putting on the dock to direct everyone to look and the mess these covers make. I did purchase my covers in 09, Finally ran the boat in 10, called and *****ed and you guys said I would have "New" bases from tooling "THE 1st ONES" that will never leak. Put them on and the same chit all over again, then I call back and you phone person treats me like I have no clue on how to even put them on and then asked me if I used a valve cover gasket and says "cause you know you need one right??" WTF are you kidding me. Now I brought the boat from storage, has not run in 8 months, pull the cover and all the oil is in a pool right where it leaks from just like a lot of other people in the rear corner on the cover. You "KE" make it right and so will I, and how about some labor time for all the B/S??? Yeh fat chance since you wanted me to pay for new bases because the original ones I bought leaked due to "Your Bad tooling"... Come on, none of this should ever take, and wouldn't take place if you provided your customers with good service and products. I would have been much happier to have never had to spend the time or effort to do this or screw with these covers AT ALL!!! Here is my phone # if your customer service is so GREAT 315 952 6729. And I'll one up ya, you can have both sets of bases back if you give me a set that works!!

I have to rescind my prior statement, KE has been more then helpful. KE has gone through the trouble of OVER NIGHTING me new covers and bases as well as calling me every day and asking if things are ok and if they can do anything for me. I have to say their customer servicer has been 150% to the positive. I would like to THANK Jeff and Scott for their help as well as the employee's for KE.