I called Aero Marine this morning tried to talk with a sales person the lady answering the phone Brook hangs up the phone. So I call back and ask why did you hang up the phone and she said if you don't have a name I can't help you and hangs the phone up again! I can not believe that this company has someone like that working for them!

If your looking for windscreen help forget about it,

That is strange. I talked with Carmen a few weeks ago for 10 minutes or so about my windscreens and they aren't even Aero-Marine's! She was real nice and very informative.

First I am sorry for your problem. I have to ask though, when you spoke with Brooke and received her name from her so you could tell her boss, did she ever ask you for your name by any chance?

Were you informed that "Sales" was busy and they needed your name and # in order to contact you back?

How many times did you speak with Brooke?

Hello Rik

I wanted to speak with her boss , but she kept hanging up the phone, and no she did not ask for my name. I run a manufacturing business like your self, I would never tolerate that type of behavior especially a potential customer. She was extremely rude!

I run into this on rare occasions with other companies. I cannot for the life of me figure out the mentality of people who do this.

If someone from my company did this, they would have their exit papers waiting for them about a second after the receiver hit the cradle.

I think we should all call Aero Marine, and ask for Sales.

Michael

No need to call gentlemen, I am reading your posts and I understand that there was an issue. My assistant did inform me that you were on the phone the first time.

Unfortunately, I was finishing up a new NORDIC 28 SS windshield (it is beautiful). The delivery was this morning and yes, I am "sales" when it comes to custom windshields.

Unfortunatley we received a number of people asking for sales - those whom are sales people trying to "reach" the boss, so we carefully try to screen the calls so I can speak with all of our marine customers.

You are all very important and I try to speak with each and everyone of you. Please be understanding and know that we will ask you the following questions if I am not available to speak with you at that moment:

what the call is pertaining to (boats/automotive etc.)
the type of boat you have

name and phone number

I will get back to you as quickly as I can. Marine clients are a very custom applications and sometimes it involves quite a bit of redesign or configuration. I hope this helps and Rik, thank you for your assistance from Northern California. Thank you Tom for your kind words I really appreciate it.

Mr. Baja 27 if you send me your name and phone number I can call you and answer your questions and listen to your experience, but with the situation being as it is I understand if you prefer to go elsewhere.

Thank you,

Carmen

Yikes! Sounds like terrible customer service!!

so how hard is it to tel them your name so they can help you? sounds like you might be your own worst enimy if you can piss off a receptionist to the pont she hangs up on you.

Great to have another player for windsheilds / windscreens but Opticar give us some customer service and tell us how in the world to get in touch with you. Nothing for a contact info. Not trying to be a smart azz.