Ordered some parts and one of the dual dumps was slightly used with water spots and some sealant on the back.. not a big deal but since I payed for new I called up Teague to see if I could get a new one or some kind of discount at least.
Matt credited the entire purchase price! My other option was a brand new part sent next day!

They certainly exceeded my expectations!
Thank you,
Matt/Teague

Can't beat that.

Surprised they would send a used part in the first place, but kudos for doing the right thing.

I've had good experience with Teague. I actually talked to Bob to work out a misunderstanding on a propeller.

my experiance with teague has been great,he has a great bunch of guys working for him.

Everyone makes a mistake now and again - it's all about how it is handled to make it right. The guys at Teague are by far the BEST to deal with. Eric is always my first call or text, and had always come through. Best in the industry.

Good post Dan. I like these posts as it gives us the consumer confidence in using certain people. Seems we have a lot of repeat distributors with good remarks. Teague, diamond, young and Madera all come to mind as guys I've read more than several good posts and threads about.

Keep up the good work to the guys doing good business. This is what the sport needs.

Eric at Teague is always my first call. Have never gotten anything but first class service and they're always willing to help even if you're not buying anything. Can't beat 'em.

The -12 dual dumps are some really nice pieces. At first I thought pricey until I got my hands on em..







On the opposite end of this .. one of the CP companies told me to go pound sand when i opened a box a couple months later after ordering and found pieces missing. When doing a build you order stuff but might not get to those parts till you get to that point in the build, I thought that was understood.... The guy basically called me a liar
Oh well I know who my first call from now on will be to.

It is nice to know that people still care about their customers. Strangely enough I actually wrote a thank you email to Johnny Walker after visiting Fountain for some work a few weeks ago. Himself and Guy really surprised me with not only their hospitality, but fairness and customer service. I can't honestly remember the last time I've been compelled to commend someone on their customer service.