Long story short, save your time and efforts and never do any business with key bank. Ever heard of holding a wire transfer 5 days? Me either. Returning a wire transfer because it was "too much over the loan payoff"? Me either. How about taking 7-10 business days to provide a release of lean AFTER the wire transfer clears 5 business days later? (For those counting, that's 12-15 business days... THREE WEEKS) They fully expect you are OK waiting almost a month to take possession of your property you just paid six figured for...

If anyone from key bank is reading, wake up.

I've read similar regarding Key bank before.

Yes. Chase Bank 3 years ago told me 10 days when I walked in two days before the closing on my house. I closed the account and went to TD. MY BUSINESS bank is first niagara. Which is being taken over by Key Bank. ��

Had a loan with key bank years ago, transferred to my credit union.

Took almost a year to get them to send a release of mortgage to the Coast Guard. (Documented boat)

Most Banks are far from perfect. One step above DMVs

I re-fied a home and had a equity line through KEY. They would not subordinate the loan to the new mortgage company. they wanted to become first lean holder on the home for a 15k balance. Took months to get worked out. Closed out the line and never went back!! Awful to deal with.

I see I'm not alone. I have never in my life heard of "policies" so unreasonable as theirs. I can't imagine actually sitting down and writing these policies without something going off in my head thinking, "wow, am I being a complete douche bag right now?"

All National chain banks seem to be this way....

This one takes it to another level. It's almost like they are being inconvenienced by having to perform bank duties. I mean, 3 weeks to verify an account is paid in full, enter a name into a generic lien release form that is pre-written up, and slide that piece of paper into an envelope?? A five minute job IF you're taking your time.
OH- and they don't fax or email, if you would like documents communicated that way, they'd be glad for you to submit a written letter explaining why you need it done that way, but they have 7-10 business days to "process the letter" from when they receive it.



:hoth ead:

Wait till they tell you that you are paying interest till the letter is fully executed!


Banks and insurance companies.... They need bailouts dude! What would we ever do without them?